IS&T Support

Hector Salinas https://www.linkedin.com/pub/hector-salinas/8b/487/726

*** **** ***** ******, ******, NJ 07065-5705 Mobile:732-***-**** **************@***.*** SUMMARY

Manage, support and maintain IT Infrastructure to ensure continued availability and stability. My areas of expertise include networking, physical and virtual servers, storage, operating systems, middleware, AS/400 Batch processing, telecommunications, along with 24x7 monitoring of broadcast operations, 1st & 2nd level troubleshooting, and resolution coordination for mainframes, servers, and networks related to the broadcast infrastructure CERTIFICATIONS

Microsoft Certified Professional (MCP)

DELL PowerEdge, Blade, Vault, Power Connect, Desktop & Notebook Certification

IBM Certified Specialist – AS/400 Associate System Operator

C-Tech - Telecommunications, Network Wiring Copper and Fiber Optics cabling

DELL Dispatch Policies & Procedures Certification EXPERIENCE

Senior Data Center Technician Maintech, Incorporated Feb 2017 – July 2018 Secaucus, NJ 07094

• Troubleshooting and diagnostics of server hardware/connectivity

• Assist Operations Manager in decision making for resource scheduling and coverage and critical decisions

• In charge of 3rd Shift Operations

• Rack and Stack of Networking systems and servers Commission and Decommission of Hardware

• Replace of failed parts on servers

• Vendor Management

• Monitoring of backups

• Support hardware for all devices installed in cabinets.

• Monitor incoming ticketing system

• Monitor data center environment

Data Center Operations Randstad Technologies US Jul 2016 – Mar 2017 Woodbridge, NJ 07095

• Responsible for monitoring production and multiple test environments using OpCon automation Software

• Perform all media backups according to client procedures using Veritas Symantec Backup

• Respond to end user calls as relating to the data center operations

• Handle Help Desk calls, e-mails received outside of support hours by Randstad's after hours' data center team according to client's documented procedures

• Escalate issues to appropriate internal and external client support organizations. Technology Management Specialist

PCM Enterprise (SARCOM) / Standard Charter Bank Feb 2016 – May 2016 Newark, NJ

• Responsible for Technology Asset Inventory: Desktops, Laptops, Workstations, and Monitors.

• Responsible for facilitating Hardware Refresh schedule, deployment tracking, and bi-monthly status update

• Reclaiming machines from leavers of the bank and ensuring the Data Retention Policy, as implemented

• Assigning, preparing and distributing computers and accessories for all new hires and users whose machines are to be upgraded in North America

• Handling and cataloging all retired assets and readying them for charity and/or auction.

• Using Remedy Implementer Console for requests and issues pertaining to computer hardware.

• Support the Technical Analysts in their troubleshooting needs whenever possible

• Facilitate logistics of technology assets through interoffice messenger, UPS or DHL. Data Center Operations Risk Management

• Conduct monthly Country Data Centre (CDC) Audit using the CDC Governance best practices framework and Key Risk Indicator (KRI) metrics for Backup/Storage Media Management and Monthly Infrastructure

• Visit Checklist in order to produce Risk Assessment report for IT Operation Risk Committee.

• Perform Local Key Control Standard Assessment (LKSA) with the bank’s annual backup tape reconciliation exercise at the Iron Mountain facility with SERVER team.

•Technology Systems Support Team, Business Units, Network and Communication Team, and ITSC. Other Responsibilities

• Support Technical Engineers in their troubleshooting needs whenever possible

• Problem, incident, request and change

• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures Viacom – MTV Networks IS&T Senior Operations Specialist Secaucus, NJ 1998 to 9/2015 Managerial:

Assist Operations Manager in decision making for resource scheduling and coverage

Provide leadership and guidance to junior technicians, reinforcing standards and procedures

Determine work priorities and balances workload within the team

Explain procedures effectively to team members, and guide them through problem resolution

Develop detailed documentation of operations, best practices, and procedures

Proactively and independently work on projects as needed

Suggests improvements and supports the creation of new procedures

Planning and coordination of equipment migrations and new equipment installations

Manage request using Service Now ticketing system Technical;

Ability to translate technical issues into understandable business language for end users.

Escalate, provide feedback and propose changes to infrastructure specifications.

Monitors and recommends current and future architecture trends

Effectively probe and analyze problems to determine the actual nature or underlying cause of the issue

Perform troubleshooting, where the nature of the root cause is unclear and multiple technologies may be involved

Assist administrators on software and server maintenance and break/fix issues

Perform hardware maintenance on mission critical systems

Manage and maintain security within the production IT infrastructure.

Image physical and virtual servers using VMware Sphere and Norton Ghost

Provision servers on Visio database

Configure Drac/Idrac for all servers

Provision rack and install servers and network equipment into cabinets and racks

Install and decommission infrastructure components

Troubleshoot layer 1, 2, and 3 LAN connections

Assigning and Reclaiming IP addresses

Monitor TSM Process and verify daily backup completions and tape ejections

Fundamental handling of My SQL database management

Maintain inventory of infrastructure stock equipment

Batch Processing, Monitoring and executing Jobs, Daily, Weekly backups for 12 AS/400

Data center walk through for alerts, errors, and status of all hardware, AC units and Racks

Monitor ISX Central for all the temperature, ac units, racks and leak ropes for onsite and offsite

Manage generators, electrical and UPS power systems in a Data Center environment EDUCATION

January -2004 – Union County College Elizabeth, NJ PC Repair / Network Management

Network Management and LAN Components

PC Repair, Installation, and troubleshooting procedures May - 2003– Middlesex County College Edison, NJ

MCP Certificate

Basic Windows 2000 Principles

Network Administrating and Advance management with windows 2000

Networking in a mixed environment

Network Design and implementation

Configuration of default gateways, WINS, DHCP, and DNS on enterprise networks

Advance TCP/IP Concepts

Active Directory Infrastructure

Implementing, Managing, and troubleshooting network protocols and services June 2002 – Newark Technical Center Careers Newark, NJ

C-tech certified in Telecommunications

C-tech certified in Network Wiring Copper

C-tech certified in Network Wiring Fiber Optics

March 1996 – The Chubb Institute Jersey City, NJ

Diploma in Technical Support

June 1994 – Focus Newark, NJ

Diploma in Bilingual Word Processing / PC assembling

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