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Customer Service Manager

Location:
Nairobi, Nairobi, Kenya
Posted:
September 11, 2018

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Resume:

CURRICULUM VITAE

JUDDY WANGUI GATHOGO

Cell Phone: 073*-***-*** / 071*-***-***

E-mail: ac60bn@r.postjobfree.com / ac60bn@r.postjobfree.com P. O. Box 46757 – 00100 Nairobi, Kenya

Objective

Employ my knowledge and expertise to excel in impeccable reporting that will spur the success and profitability of an organization.

Education Background

Machakos University 2015-2018

Bachelor of Commerce Degree-Finance Option

Chinga Girls High School 1991 – 1994

Kenya Certificate of Secondary Education

Professional Qualifications

Certified Public Accountant-KASNEB

1997 – 1999

KENYA SCHOOL OF PROFESSIONAL STUDIES

CPA Part I Section 1

Study Units include:

Financial Accounting

Commercial Law 1

Economics

CPA Part I Section 2

Study Units include:

Taxation 1

Cost Accounting

Auditing

Page 2

CPA Part II Section 3

Study Units include:

Financial Accounting 1 and 2

Business Finance

System Theory Analysis and Design

Kenya Accounting Technician Certificate-KASNEB

1995-1996

KENYA SCHOOL OF PROFESSIONAL STUDIES

KATC Intermediate Level

Study Units include:

Bookkeeping and accounts

Commercial Knowledge & Communication

Business Statistics

Office Organization and Practice

Elements of Law

KATC Final Level

Study Units include:

Financial Accounting

Auditing

Cost of Accounting and Budgeting

Elements of Taxation

Electronic Data Processing

Professional Work Experience

Cashier/Accounts Clerk/Accounts Assistant/Cost & Management Accountant/ Accountant / Customer Service / Sea Freight Logistics Assistant /Airfreight Controller 2000 – Present-DB Schenker Ltd, JKIA Nairobi

Accomplished in maintaining professional operations in accounting hence facilitates smooth operations, informed decision making and financial accountability. Instrumental in the following responsibilities:

Maintaining petty cash, petty cash register and cashbook (Receipts and Payments)

Reconciliation of bank statements

Creditors reconciliation and maintaining the creditors’ ledger

Debtor’s reconciliation – maintaining the debtors’ ledger

Job Costing

Cost allocation to various departments

Preparing daily reports and end month reports

Invoicing clients and ensuring dispatch of the invoices to clients Page 3

Customer Service in various operations departments

Proper Filing & Documentation in various operations departments.

Sea freight Operations / Logistics-Moving Cargo from various Origins to Final Destinations

Track & Trace of Shipments-Tracking Shipments & advising / sending status updates to clients. Receiving & acknowledging receipt of documents from clients for new Shipments (Sea freight)

Developing, coordinating, and enforcing systems, policies, procedures, and productivity standards (Done in Billing / Invoicing Department). This ensured billing on time, delivering invoices to client on time & thus ensuring receiving payments from clients in good time

Overall Traffic Controller

Generation of EBIT Report (Earnings before Interest & Tax )

General Ledger management

Key Competencies, Skills & Abilities

Bachelor of Commerce (Finance) with expertise in accounting and Finance background

Certified Public Accountant with impeccable accounting professional skills

Fifteen years expertise in accounting and Finance in a Global Company

Versatile and able to work under pressure with minimum supervision

Familiar with International Financial Reporting Standards

Data Analysis

Good multi-tasking skills

Knowledge of Pastel Accounting Program, MS Word & MS Excel.

Team Player

Good Communication-Written & Verbal / Customers Service Skills.

Problem solving skills

Decision Making

Timely & Time Management

Leadership

Adaptability

Self-motivation

Creativity

PROFESSIONAL TRAINING ATTENDED

ACE TRAINING

Excellent Communication Skills and Customer Care- March 2003 COLLEGE OF INSURANCE

Trained as a Trustee & I acted as Company Trustee (Pension Funds) FIRST AID - Trained First Aider by RED CROSS

Health & Safety –Fire marshal training

Page 4

INTERESTS

Singing

Socializing

REFEREES

Castro Ngongo,

IT Manager,

DB Schenker Ltd,

Cell: 070*-***-***

Paul Mwaura,

Sales & Marketing Manager,

African Cotton Industries Ltd,

Cell: 072*-******

Faiza Sebe,

Business Development Manager,

Fey Logistics Ltd.

Cell: 072*-***-***

John Maluki,

Assistant Branch Manager,

Fox Logistics,

Cell: 072*-***-***



Contact this candidate