Cynthia Beth Abbott

** **** ******

Wilmington, DE 19808

Phone: 302-***-****

Email: ac60aw@r.postjobfree.com

Highly successful client to customer relations specialist.

Demonstrating expertise in analytical and tactical presentation to maximize impact of services, products and strategic resolution planning. Takes initiative and consistently makes quality decisions. Team player and motivator with the ability to adapt to adversity.

STRENGTHS

Management of staffing, payroll and Human Resources functions, Presentation, Salesmanship, Diplomacy, Leadership, Educating/ Training, Time Management and Organization, Analysis of statistical reports to maximize productivity within budget and time constraints

PROFESSIONAL EXPERIENCE

PATHS, LLC, Newark, DE 05/09/16 - Present

Supervisor – Field and Office Staff

Coordinate schedules for daily staffing needs, process payroll for office, field and hospital staff of (25+), administer reviews,conduct interviews for new hires, coordinate employee documentation with HumanResources Department, analysis of statistical reporting.

Client and Vendor liaison facilitating timely processing of work flow, resolving discrepancies and keeping current policy and procedure information.

Administrative Support

Client Support Services – facilitating communications between clients and state contacts in relation to obtaining determination of benefits for referred accounts.

Training new hires and cross-training current staff for account representative and Administrative positions.

Processing internal reports for management.

Long Term Care Coordinator – Team Leader (PATHS, LLC continued)

Liaison between medical facility providers & benefit management entities in order to secure long term care for the medically needy. Continual adherence to financial and medical guideline requirements in a multi state regulatory setting.

Resource coordinator, providing education and advocacy efforts to clients and end users to enable continuous long term care for present and future needs.

Ameriprise Financial Services, Inc. 09/08 - 05/09

Administrative Assistant, Client Service Coordinator

Coordinator of benefits and investment presentations, inclusive of scheduling, itinerary and document preparation, record retention and correspondence.

BayComm Inc., Greenville, DE 09/02 - 05/08

Executive Assistant, Office Manager, Customer Relations

State Farm Insurance Co., Newark, DE 02/02 05/02

Administrative Assistance, Customer Relations

MBNA, Deerfield Newark, DE 06/00 06/02

Account Manager

HARLEQUIN ENTERPRISES LIMITED, Toronto, Canada 1996-1998 SIMON & SCHUSTER PUBLISHING HOUSE, New York, NY 1995-1996

District Sales Manager

Territorial Sales Coordinator

Developing/maintaining optimal selling environment for product lines

Distributor of published materials to wholesale and retail

Continual adherence to monthly, quarterly and annual sales goals. Development/ execution of monthly presentations for promotion of product lines to the wholesale industry

Maintaining participation of customers in incentive based programs

ANDERSON NEWS COMPANY, Madison, Al 09/89-01/95

Buyer/ Book Manager 1992 1995

Executive Assistant 1991 1992

Administrative Assistant 1989 1991

Purchaser/ Manager of Distribution of published materials for resale

Monitor of Sales Performance and Inventory levels

Development/ Execution of Weekly Presentations to Sales Representatives

Maintaining high volume output of product lines adhering to deadlines Management of personnel in staging and distribution of product lines

TECHNICAL, TRAINING & DEVELOPMENT[1]

*Microsoft Outlook, Word, Excel, Power Point

*Soarian, Power Chart, Access Anywhere

*Quality Management and Communications Workshops

*Business Writing Courses

*Time and Stress Management Courses * Various Main Frame Operational Systems

EDUCATION

Completed 50% of B.S. Marketing/ Management Dean's List University of North Alabama

Completed Industrial Engineering Courses Maintained high GPA

Delaware Technical and Community College

High School Diploma Business Curriculum St. Mark's High School

COMMUNITY SERVICE

U.S. Special Olympics Volunteer Activity Coordinator

Red Cross Blood Drive Donor Facilitator

Volunteer for Forest Oak Elementary various activities

Mom's Club of Pike Creek, DE President, Vice President & Secretary

REFERENCES

Lisa Carney. 302-***-****

Sue Mitchell 302-***-****

Karen Mixon Abbott 302-***-****

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