Cynthia Beth Abbott
Wilmington, DE 19808
Highly successful client to customer relations specialist.
Demonstrating expertise in analytical and tactical presentation to maximize impact of services, products and strategic resolution planning. Takes initiative and consistently makes quality decisions. Team player and motivator with the ability to adapt to adversity.
Management of staffing, payroll and Human Resources functions, Presentation, Salesmanship, Diplomacy, Leadership, Educating/ Training, Time Management and Organization, Analysis of statistical reports to maximize productivity within budget and time constraints
PATHS, LLC, Newark, DE 05/09/16 - Present
Supervisor – Field and Office Staff
Coordinate schedules for daily staffing needs, process payroll for office, field and hospital staff of (25+), administer reviews,conduct interviews for new hires, coordinate employee documentation with HumanResources Department, analysis of statistical reporting.
Client and Vendor liaison facilitating timely processing of work flow, resolving discrepancies and keeping current policy and procedure information.
Client Support Services – facilitating communications between clients and state contacts in relation to obtaining determination of benefits for referred accounts.
Training new hires and cross-training current staff for account representative and Administrative positions.
Processing internal reports for management.
Long Term Care Coordinator – Team Leader (PATHS, LLC continued)
Liaison between medical facility providers & benefit management entities in order to secure long term care for the medically needy. Continual adherence to financial and medical guideline requirements in a multi state regulatory setting.
Resource coordinator, providing education and advocacy efforts to clients and end users to enable continuous long term care for present and future needs.
Ameriprise Financial Services, Inc. 09/08 - 05/09
Administrative Assistant, Client Service Coordinator
Coordinator of benefits and investment presentations, inclusive of scheduling, itinerary and document preparation, record retention and correspondence.
BayComm Inc., Greenville, DE 09/02 - 05/08
Executive Assistant, Office Manager, Customer Relations
State Farm Insurance Co., Newark, DE 02/02 05/02
Administrative Assistance, Customer Relations
MBNA, Deerfield Newark, DE 06/00 06/02
HARLEQUIN ENTERPRISES LIMITED, Toronto, Canada 1996-1998 SIMON & SCHUSTER PUBLISHING HOUSE, New York, NY 1995-1996
District Sales Manager
Territorial Sales Coordinator
Developing/maintaining optimal selling environment for product lines
Distributor of published materials to wholesale and retail
Continual adherence to monthly, quarterly and annual sales goals. Development/ execution of monthly presentations for promotion of product lines to the wholesale industry
Maintaining participation of customers in incentive based programs
ANDERSON NEWS COMPANY, Madison, Al 09/89-01/95
Buyer/ Book Manager 1992 1995
Executive Assistant 1991 1992
Administrative Assistant 1989 1991
Purchaser/ Manager of Distribution of published materials for resale
Monitor of Sales Performance and Inventory levels
Development/ Execution of Weekly Presentations to Sales Representatives
Maintaining high volume output of product lines adhering to deadlines Management of personnel in staging and distribution of product lines
TECHNICAL, TRAINING & DEVELOPMENT
*Microsoft Outlook, Word, Excel, Power Point
*Soarian, Power Chart, Access Anywhere
*Quality Management and Communications Workshops
*Business Writing Courses
*Time and Stress Management Courses * Various Main Frame Operational Systems
Completed 50% of B.S. Marketing/ Management Dean's List University of North Alabama
Completed Industrial Engineering Courses Maintained high GPA
Delaware Technical and Community College
High School Diploma Business Curriculum St. Mark's High School
U.S. Special Olympics Volunteer Activity Coordinator
Red Cross Blood Drive Donor Facilitator
Volunteer for Forest Oak Elementary various activities
Mom's Club of Pike Creek, DE President, Vice President & Secretary
Lisa Carney. 302-***-****
Sue Mitchell 302-***-****
Karen Mixon Abbott 302-***-****