Customer Service Management

Sandra Jose Ernest

P. O. Box # *****

Doha Qatar

Tel.Res: 44442387

GSM :33337405

E-mail: **********@*******.***

PROFILE SUMMARY

A Result Oriented person, known for consistently giving the best for the work. Excellent communication and interpersonal skills, a team player. Skilled in working effectively. A multi-linguistic person who can handle diverse group of clients.

OBJECTIVE

To use technical and creative business skills to foster the growth of an organization. To seek a career in an exciting and ever challenging environment that will help in continuous up gradation of my skills and contribute to the organization’s growth

Total Experience

16 Years

Latest Job Details

Worked as a Key Account Manager with M/s. Overseas Travel Bureau (Aspire Academy implant) till 31st Jan17. Worked in Singapore Airlines, US ARMY BASE Implant, Occidental Petroleum Travel Desk & Dolphin Energy Travel Desk (worked in Exxon Mobil Travel Desk from 05.11.2006 – 04.12.2011)

Job Profile

Corporate Selling . Handling groups inbound & outbound.

Complete Cycle of Travel Agency Management including BSP, and Refunds

Profitability Management and Improvement from existing clients

Reservation & ticketing, hotel bookings, car rentals, holiday packages & cruises.

Taking care of all personal & business travel requirements of the corporate

Previous Job Details

Worked as a Reservation & Ticketing Officer with M/s. Regency Travel & Tours (Frontline & Corporate Sections) from 05.02.2005 to 31.10.2006.

Job Profile

Corporate Selling and Implant handling

Complete Cycle of Travel Agency Management including BSP and Refunds

Profitability Management and Improvement from existing clients

Reservation & ticketing, hotel bookings, car rentals, holiday packages & cruises.

Worked as a Reservation & Ticketing Staff with M/s. Royal Travel Agency (IATA), Doha from 01.09.2001 to 31.01.2005.

Job Profile

Computerized Reservation (SABRE, GALILEO & AMADEUS), Ticketing, Hotel Reservations, Rent-A-Car bookings, Secretarial works and Customer Service

Make professional, accurate, cost effective travel arrangements for clients while providing excellent customer service

Worked as Reservation & Ticketing staff in National Travel Bureau (IATA) Doha from 04.10.2000 – 31.08.2001.

Job Profile

Computerized Reservation, Ticketing, Hotel Reservations, Rent-A-Car bookings, Secretarial works and Customer Service

Make professional, accurate, cost effective travel arrangements for clients while providing excellent customer service

Educational Qualifications:

Diploma in Travel and Tourism Management

Completed Bachelor of Commerce (B.Com) from Kerala University, Kerala – India

Higher Secondary Course – From Madras University –India

Professional Qualifications:

Diploma with Distinction in IATA Travel & Tourism Consultant

Diploma in Computerised Office Management and Financial Accounting

Has successfully undergone a crash training programme at Modiluft Office in Reception, Reservation, Check-in Procedures, Airport Handling Passengers Manifest, Trim and Load

Has successfully completed Basic Reservation Course conducted by LIRG in Qatar Airways office (Doha, Qatar) in October, 1998

Has successfully completed Planet Sabre Course conducted by Gulf Air, Doha, Qatar

Successfully completed the Intermediate Passenger Tariff Course conducted by LIRG on 1999

Successfully completed the Hotel Excellence Travel Agent Training programme conducted by MARRIOTT HOTEL and earned the designation of Hotel Sales Specialist, certified by Mr. J. W. Marriott

Successfully completed a course in Pricing Unit Concept (PUC) conducted in Doha by Qatar Airways in 2000

Successfully completed Reservation and Ticketing Course in AMEDEUS in July 2002

Successfully completed Reservation and Ticketing Course in GALILEO in May 2003

Specialized Knowledge

Experienced with skills and training in Amadeus, & Galileo airline reservation system procedures. Professional background includes sales, front desk management, claims processing, and customer care management, Handling groups Inbound/Outbound. Bring a passion for travel and business management capabilities essential to promoting travel options from point of consultation to closing. Maintain excellent research, planning, and follow through skills

Segment status changing, geographical coding, airports, airlines, fare quotes, flight availability, flight service information, service class, hotel booking (Room Master), car booking (Car Master), itinerary pricing, queues, rules, seat assignments, seat maps, fare storage, tariff displays, and ticketing/e-ticketing procedures.

Others

Having a Valid Qatari Driving License

Personal Details

Date of Birth

31 May, 1973

Sex

Female

Marital Status

Married

Nationality

Indian

Proficiency in Languages

English, Hindi, Malayalam & Basics in Arabic

Passport No:

K 0884130

Visa Status

Permanent Residence Permit

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