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Cheverly, MD
September 13, 2018

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--Activity Assistant--

Qualifications Profile

Proactive and well-organized professional, offering hands-on experience in providing assistance with programs and activities designed to meet the interests and needs of each individual. Equipped with in-depth knowledge of different medical areas to effectively provide care to patients with a medical team of professionals. Adept at working with the patient’s families to provide empathy to their need; as well as with doctors, nurses, certified nursing assistants, physical therapists, and other medical professionals. Core competencies include:

Customer Service Rapid Conflict Resolution Interpersonal Collaboration Data Encoding

Written and Verbal Communication Administrative Support Medical Documentation

Relevant Experience

Cheverly Swim and Racquet Club, Cheverly, MD

Front Desk Manager Front Desk Personnel Summer 2013; 2014; 2015; 2016; 2017; and 2018

Assist guests and members on their needs, including answering questions and performing clerical functions

Carry out front desk operations, cash management and deposits, information encoding/checking, key cards development, member photo updates, recordkeeping, and policy compliance

Facilitate check-in procedures, as well as admission for members, member guests, and employee guests in compliance with rules and regulations

Earned promotion to front desk manager to perform training and development of staff, updating of employee manual and front desk procedures; coordination of issues and updates; email management; supply monitoring; and communication among board members and front desk personnel

Collington, Mitchellville, MD

Activities Therapist Apr 2004–Jul 2004

Offered hands-on support with the training of new activity therapist

Employed keen attention to detail in maintaining patient documentation

Collaborated with the nursing staff, as well as environmental services and dining to successfully coordinate activities

Proactively involved in all educational in-services

Took charge of organizing newspaper delivery and building relationship with the Washington Post

Established a dining and aquatic program with existing services

Washington Hospital, Hagerstown, MD

Intern Sep 2003–Dec 2003

Provided care to patients in a physical rehabilitation with spinal injuries, knee replacements, and traumatic brain injuries

Partnered with a team of medical professionals, including physical and occupational therapists, as well as doctors

Prepared and submitted a treatment plan, along with recreational goals for patients

Copper Ridge, Sykesville, MD

Intern Sep 2001–Dec 2001

Worked within a research facility for patients with dementia, which was associated with John Hopkins Hospital

Rendered assistance in facilitating recreational activities as member of the Treatment Team

Participated in in-service training to support doctors in dealing with patients

Other Experience

New Homes Construction, Hunt Valley, MD

Mystery Shopper Independent Contractor Nov 2016–Present

Verizon Wireless, Greenville, SC

Customer Service Representative Jun 2009–Mar 2010

Ford Motor Credit Company, Greenville, SC; Columbia, MD

Customer Service Representative Feb 2005–Jan 2009

General Nutrition Center, Crofton, MD

Sales Associate Jul 2004–Apr 2005

Macy’s, Arlington, VA

Clinique Consultant Bridal Consultant Jun 2002–Apr 2004

Education and Credentials

Bachelor of Science in Therapeutic Recreation: Longwood University, Farmville, VA

First Aid, Cardiopulmonary Resuscitation (CPR), and Running Coach Certification

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