Customer Service Manager

Belinda Eguia

Houston, TX ***** – M: 281-***-**** – Email: ****************@*****.***

Objective

Candidate with experience in the customer service, administrative and collections industries seeking a full-time position with an organization where I can utilize my diverse set of skills.

Experience

Field Collector

Linebarger Goggan Blair & Sampson, LLP, Houston, TX

July 2016- Present

Received large payments via phone and/or in person (via credit card) on behalf of county for delinquent business personal property accounts

Prepared tax warrant files

Prepared lawsuit coding packets

Prepared Out of Business files

Conducted field visits to businesses on a weekly basis

Assisted in the training of new hires as requested by supervisor and/manager

Conducted heavy research using Transunion (TLO) software and Oracle database on delinquent taxpayers and business owners

Comfortable with conflict- deescalated irate taxpayers over the phone and in-person

Comfortable with heavy workload- handled a large portfolio of high to low dollar accounts

Proficient in MS Outlook- relied heavily on email communication and diligent in follow-up

All other duties as assigned by supervisor and/or manager

Human Resources Director

Tri County Protection & Investigations, Houston, TX

October 2015- January 2016

Primary point of contact for all HR related inquires.

Updated internal system with all new hires

Updated internal system with all terminated employees

Completed new hire processes from interview scheduling to new hire paperwork

Handled state registration for officers

Distributed payroll checks to employees

Clerical duties- handled incoming mail, emails, faxes and made copies of necessary forms

Handled employee relation issues and/or grievances

All other issued assigned by upper management.

Customer Service Representative

Discount International Uniform, Houston, TX

September 2014- October 2015

Responsible for maintaining the front counter of the storefront.

Auditing accounts for payment and fulfillment

Assist walk-in customers with questions and inquires

Ordering office supplies for the store

Sent out daily and weekly email correspondence to accounts regarding order status and payment statuses

Other duties as assigned by store manager.

Customer Service Representative

Texas Car Title and Payday Loans, Houston, TX

March 2013- July 2014

Responsible for completing and processing loan applications

Collecting on delinquent accounts- took payments via phone

Followed up on payment via email, phone and fax through collection notices

Prepared all documents needed to close on loans

Processed pre-qualified and pre-approved loans

Reviewed credit history to determine loan risks

Responsible for all incoming calls and made outbound calls for payment and follow up

Other duties as assigned.

Assistant Manager

Ashley Steward, Houston, TX

January 2012- February 2013

Provide administrative support to clients.

Provide support to in-store staff

Primary duties included handling personnel grievances and escalating to store manager and/or company HR department

Handled payroll duties- auditing timesheets and approving hours for staff

Handled floor setup for the store as indicated by upper management

Project based work as assigned by upper management

Comfortable with conflict- handled time sensitive inquires for clientele and/or staff.

Other duties as assigned.

More employment history available per request.

Education

Houston Community College

Houston, TX

Earned GED August 2002

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