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Assistant Pharmacy Technician

United States
September 12, 2018

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Evelyn G. Jordan

**** ********* ***** *******, ******* 30349 770-***-****


Seeking position, Administrative Support Specialist to utilize my communication and organizational skills.

•Over 7+ years experiences as an Administrative Support Assistant in government and private sectors.

•Skilled at customer relations and issue identification

•Excellent written and oral communications, analytical and problem solving skills

•Highly self-motivated and demonstrate strong analytical and problem solving skills and the ability to follow through with project from inspection to completion.


Atlanta Metropolitan State College Present

Major in Business Management

Atlanta Technical College May 2013

Diploma (Pharmacy Technology)


Certified Pharmacy Technician HIPAA & OSHA Compliant


CSR -Pharmacy Tech November 2017 – Current

Hinduja Global Solutions Limited/Aetna

Work with clients to review, deny or approve and communicate decisions for prior authorization pharmacy requests according to clients(members, providers, and pharmacies) clinical guidelines. Interact with customers over the phone, answering questions and selling products and service

Rideshare Driver June 2017 – November 2017

Lyft – Atlanta, Ga

Administrative Support Specialist November 2016 - June 2017

Karna, LLC. Atlanta,Ga.

The NCIRD team: My responsibilities included reviewing, analyzing and routing signatures for management approvals and human resource pertinent documents. As the Lead Point of Contact, I coordinated and communicated with government functional specialists to include Customer Relations/Quality Assurance. Prepare detailed, timely, and comprehensive reports to senior management. I managed and maintained senior executive’s daily calendars, also creating and maintaining systems spreadsheets for management and operations. I handled all supplies for center, consolidating and submitting supply order.

Administrative Support Assistant Sept. 2015 - Sept. 2016

Chenega Government Consulting, LLC. Atlanta, Ga.

Provide guidance to the grantee and suspense grantee requests, submitted to the Procurement and Grants Office (PGO) regarding financial, programmatic, and administrative issues, into Suspense Tracking and Routing System (STAR). Retrieved, interpreted, and uploaded documents such as budget plans, performance reports, Federal Financial Status Reports (FFR425), requisitions, and amendments from award recipients, Project Officers, Principal Investigators, Business Officials, Program, and Accounting offices to STAR database.

Suspense grantee requests, submitted to the Procurement and Grants Office (PGO) regarding financial, programmatic, and administrative issues, into Suspense Tracking and Routing System (STAR). Maintained suspense system by closing out correspondence when recommendation has been made and status is closed.

Assisted in the preparation and issuance of complete contracts from documentation for funding over $4,000.000 dollars.

Access the PGO Grants Workload Tracker FY14 (GWT) to view, track, enter and update status of grants throughout the project period. Entered Administrative Actions, i.e. No-Cost Extension, Carryover, Revised Budget, Redirection, Change in Key Personnel, Principal Investigator, Project Director and GMS, Summary Statement/Technical Review Response. Entered Funding Actions, i.e. Continuations and Supplemental Awards De-obligation and Re-obligation of funds,

Primary office manager and personal assistant in performing a variety of secretarial and administrative functions to implement the office's administrative programs, policies and procedures in support of Branch Chief and twenty (20) subordinate staff members of Branch 1.& 3.

Supported Contract & Grant Specialists by establishing and maintaining contract & grant folders, printing applications, creating routing sheets for grants, creating cost analysis spreadsheets for grantees, and distributing awards, continuations and any other required documentation to grantees. Collected and assembled financial documentation and paperwork for payment of awards. Received, routed and distributed grant awards to program business officials via electronic and outgoing mail.

Coordinated all travel arrangements in GovTrip. Prepared the travel packages, arranging schedule of visits, hotel reservations and administrative contacts with officials to be visited. Developed and submitted travel voucher upon completion of trip, uploading necessary documentation and receipts to GovTrip & ConcurGov.

Managed time-keeping and processed biweekly payroll in TASNET (timekeeping) system database. Monitored and reported employees’ attendance, reconciling employees' time and leave documents with information recorded in the TASNET. Maintained office calendar in Microsoft Outlook and recorded appointments.

Arranged meetings and conferences and scheduled appointments.

Administrative Assistant/Field Representative August 2008-December 2015

US Census Bureau Atlanta, GA

Conducts national surveys with random samples of the general public via phone, personal visit with secure laptop.

Performed routine clerical tasks required in the collection, control, review, processing, and reporting of personnel and payroll data for approximately 600 employees.

Assist in supporting Administrative Management staff.

Maintain personnel & payroll files, a variety of logs, and administrative records for 57 offices in the South Region states(Georgia, Florida, and Alabama), and particularly concentration on 14 of the 57 Local Census Offices of 160 employees including 300 or more Atlanta Regional Census Center employees.

Assisted in the processing of accident forms, travel vouchers, time and attendance records in WebTA and Peoplesoft Oracle Software.

Assist and address payroll customer service calls.

Responsible for auditing and keying payroll in timely matter.

Pharmacy Technician Il/Call Center Agent December 2013- May 2014

Kelly Services/WellPoint, Inc. Atlanta, GA

Assist high-level staff with starting cases for pre-certification for Medicare member

Verify HIPAA before talking to a provider or member about a case.

Answer incoming calls from providers and address there call, status checks, start a pre-cert, extension on authorizations.

Make outbound calls to providers requesting additional information; clinical and additional information that is needed in order for their request to be reviewed by Pharm. Reviewers.

Create cases from request received via email, faxes, and phone calls.

Notifying provider's office of approval status on prior authorizations, as well as members on urgent cases.

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