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Medical Service Representative

Atlanta, Georgia, United States
September 12, 2018

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Donna Waters

**** ******* ***** ******

Lithonia, GA 30058



To obtain a position with a professional, yet team oriented-organization that will utilize my skill education, training and experience to help the organization meet and exceed their goals and objectives


November 2015-Current Insurance Verifier

Laureate Medical Group

Support all management staff

Contact insurance companies to determine patient eligibility and coverage for hospital admission.

Contacts pre-certification companies to initiate pre-certification and obtain approval of confinement.

Documents appropriate information regarding benefits to be received b the hospital and the subsequent financial responsibility of the client.

Monitors department backlog and assumes additional workload to maintain a zero backlog.

Practices proper safety techniques in accordance with hospital and departmental policies and procedures.

February 2011- June 2014 Medical Clerk II

DeKalb County Board Of Health

Register patients including collecting demographics, and insurance information. Also conducted patient scheduling and check out.

Verify accuracy and completeness of patient information and insurance documentation.

Triage patients and retrieve vital signs.

Prepare medical record chart for filing.

Enter patient services into state data base.

July 2008- May 2010 Account Service Representative

Stuart F. Cooper Printing & Engraving Company

Handled multiple accounts for law offices, doctor offices, state courts and schools systems.

Answer telephones, and direct calls to appropriate staff.

Examine job orders to determine quantities to be printed, stock specifications, colors, or special printing instructions.

Prepared new customer packets to help new and expanding organizations.

August 2006- December 2006 Temp. Medical Records Clerk

Morehouse Medical Associates

Review files, records, and other documents to obtain information to respond to requests.

Protect the security of medical records to ensure that confidentiality is maintained.

Review records for completeness, accuracy, and compliance with regulations.

Identify, compile, abstract, and code patient data, using standard classification systems.

Release information to persons or agencies according to regulations.

Enter patient information into the electronic medical record system, scan and link files into the chart.

October 2000- October 2002 Front Office Scheduler

Gwinnett Gynecology & Associates

Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.

Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

Receive and route messages or documents, such as laboratory results, to appropriate staff.

Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.

Place incoming or outgoing letters or packages into sacks or bins based on destination or type, and place identifying tags on sacks or bins.


Herzing University Online Medical Billing & Coding

January 2014 –Current.

Degree Pending.

Ronald E. Mc Nair High School

Graduated in May 1992.

Diploma in College Prep.

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