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Manager Sales

Jamaica, New York, United States
September 12, 2018

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Catherine M. Thompson


Summary of Qualifications

As a skilled Events Professional certified in Events Management, I have demonstrated my skills throughout my experience in family restaurants, as well as upscale hotel restaurants, theme parks and cruises. I am adept at creating promotional events and marketing them via social media outlets. Earlier experience as wait staff and bartender prepared me to assume the role of an effective foods service manager, while my degree in Food & Beverage Management trained me to provide high-quality with an eye on the bottom line. Certifications

Events Management (Marriott International)

Notable Accomplishments

● Identified manual work-around for guest transactions during WiFi downtime, rendering Lavu, and Revel POS inaccessible

● Discretely managed medical emergencies during events without distracting guests’ attention and efficiently seeking medical attention

● Increased beverage sales during a holiday cruise by developing special programming to feature wine and accompanying appetizers

Software Skills

MS Office Suite, Micros POS, Lavu POS, Revel POS, and Aloha POS Professional Experience

John F. Kennedy Airport at JetBlue 2017- 2018

Restaurant Operations Manager

● Provided food service for 20,000 guests during the peak in meal service

● Generated revenue for over a million dollars in sales weekly

● Managed the food production for multi-unit quick service casual restaurants

● Collaborated with the chef to create a daily menu

● Conduct daily, hourly sales recaps regarding profit and loss statements

● Monitored labor and made adjustments

● Catered events and partnership with JetBlue airline personnel

● Assigned manager during food safety health inspections, per The Port Authority, New York Department of Health

● Responsible for monetary transactions and closed accounts l New York Cruise Lines 2017

Restaurant Manager 9 Month Contract

● Supervised and trained managers and staff onboard

● Implemented successful systems for a start-up seasonal restaurants

● Completed daily inventories food products and alcoholic beverages

● Managed social events for notable companies

● Responsible for managerial accounting

● Improved the year to date bottom line

● Managed Maritime union employees

Hornblower Cruises & Events 2014 – 2016

Event Manager 24 Month Contract

● Managed social and corporate events for 20 – 1500 attendees

● Supervise, train and coach wait, bar and culinary staff

● Oversee event set-up and break down

● Developed system on MS Excel to control inventory and prevent shrinkage

● Perform managerial accounting, forecasting, auditing with full responsibility for cash/credit card transactions

● Ensure that contracts are accurately interpreted and carried out

● Maintain bottom line focus by encouraging upselling Marriott Hotels & Resorts 2012– 2014

Maître d

● Proactively handled guest issues to ensure satisfactory experience

● Managed reservations and seating during peak hours and special events

● Generated sales reports based on management of cash and credit card transactions

● Consulted with graphics to design menus and advertisements

● Assisted with food production

● Responsible for establishing ideal ambiance for different times of day through lighting and background musical choices

Holliswood Hospital 2007-2013

Food Service Supervisor

● Supervised food production for patients and staff including special events and catering

● Oversee meals served and delivered to 600 units and monitor special diet requirements

● Provided strategic in-service trainings regarding foodbourne pathogens, illnesses

● Purchased food and supplies for entire hospital

● Worked closely with nutritionist to ensure dietary restrictions are being approved Internships

The Rachael Ray 2009

Production Intern

Walt Disney World 2008

College Program Intern


BA F ood Service Management & Media Studies Queens College CUNY 2011

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