Medical Billing Customer Service
Resume:
Joanna
Wisniewska
Medical Biller and Coder
Norridge, IL 60706
********@*****.***
O bjective
An experienced and skilled medical biller and patient services specialist seeking for a challenging role in a company where my skills, knowledge and experience can be utilized.
Employment History
Medical Biller
March 2016 - Present, Physician Delivery Systems, Park Ridge, Illinois
-C oding in accordance with the current ICD-10 and CPT/HCPS guidelines for neurology, pediatrics, family, chiropractic, physical therapy and home health podiatry.
-Generating and submitting both electronic and paper claims to insurance companies
-Resolving rejected and denied claims
-Generating patient statements
-Resolving customer issues in a professional manner
-Generating financial reports for the providers
Medical Biller
January 2014 - February 2016, Chiropractic, Norridge, IL
-Verifying insurance benefits for all patients
-I nputting of patient and insurance information
-C orrected CPT codes and ICD9 codes b efore sending all claims to all insurance companies through Gateway EDI System
-C orrected multiple prior billing errors and resubmitted claims for payment within timely filing limit
-P osting of insurance and patient payments
-H ired and worked with a collection company to collect overdue payments from patients from the last 7 years
Medical Billing Processor
January - September 2012, ICG Rehab Services, Chicago, IL
-Processed claim forms, adjudicates for provision of deductibles, co-pays, co-insurance maximums and provider settlements
-Entered claim data into system
-Resolved problems resulting from claim settlement
-Performed audit of randomly selected claims to ensure quality processing
-Researched claim overpayments and requests funds
-Followed adjudication policies and procedures to make sure there’s proper payment of claims
-P rovided timely customer service to members, providers, billing departments and other insurance companies on the subject of claims
-Logged telephone calls in system and followed up on the issue Medical Coding and Billing Externship
March - May 2011, Advance Urology, Dr. Lev. Elterman, Skokie IL
-P erformed clerical duties and maintained an efficient and highly organized Medical Records Department
-Researched accounts receivable and consulted with insurance companies to institute settlement of accounts
-Created weekly agendas and ordered supplies online for the office Education
Health Information Technology
BIR Training Center, Chicago ( w ww.birtraining.edu) Graduated in 2011
Healthcare Certification:
National Healthcare Association - Medical Billing and Coding Specialist
(2011)
National Healthcare Association - Medical Administrative Assistant
(2011)
Skills
-Exceptionally good at dealing with customer’s queries and complaints with a strong power to resolve them
-Excellent communication skills both verbal and written
-Strong ability to multitask in a fast paced environment, organized, disciplined and detail oriented
-Computer proficient
-Electronic Medical Records and Medical Billing software proficient, including: EClinicalWorks, Medisoft, IMS and Kareo
-Medical terminology proficient
-Bilingual
-Current on Medicare/Medicaid billing guidelines and ICD coding References
References are available on request
Contact this candidate