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Medical Billing Customer Service

Norridge, IL
September 12, 2018

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Medical Biller and Coder

**** * ******** ***

Norridge, IL 60706


O bjective

An experienced and skilled medical biller and patient services specialist seeking for a challenging role in a company where my skills, knowledge and experience can be utilized.

Employment History

Medical Biller

March 2016 - Present, Physician Delivery Systems, Park Ridge, Illinois

-C oding in accordance with the current ICD-10 and CPT/HCPS guidelines for neurology, pediatrics, family, chiropractic, physical therapy and home health podiatry.

-Generating and submitting both electronic and paper claims to insurance companies

-Resolving rejected and denied claims

-Generating patient statements

-Resolving customer issues in a professional manner

-Generating financial reports for the providers

Medical Biller

January 2014 - February 2016, Chiropractic, Norridge, IL

-Verifying insurance benefits for all patients

-I nputting of patient and insurance information

-C orrected CPT codes and ICD9 codes b efore sending all claims to all insurance companies through Gateway EDI System

-C orrected multiple prior billing errors and resubmitted claims for payment within timely filing limit

-P osting of insurance and patient payments

-H ired and worked with a collection company to collect overdue payments from patients from the last 7 years

Medical Billing Processor

January - September 2012, ICG Rehab Services, Chicago, IL

-Processed claim forms, adjudicates for provision of deductibles, co-pays, co-insurance maximums and provider settlements

-Entered claim data into system

-Resolved problems resulting from claim settlement

-Performed audit of randomly selected claims to ensure quality processing

-Researched claim overpayments and requests funds

-Followed adjudication policies and procedures to make sure there’s proper payment of claims

-P rovided timely customer service to members, providers, billing departments and other insurance companies on the subject of claims

-Logged telephone calls in system and followed up on the issue Medical Coding and Billing Externship

March - May 2011, Advance Urology, Dr. Lev. Elterman, Skokie IL

-P erformed clerical duties and maintained an efficient and highly organized Medical Records Department

-Researched accounts receivable and consulted with insurance companies to institute settlement of accounts

-Created weekly agendas and ordered supplies online for the office Education

Health Information Technology

BIR Training Center, Chicago ( w Graduated in 2011

Healthcare Certification:

National Healthcare Association - Medical Billing and Coding Specialist


National Healthcare Association - Medical Administrative Assistant



-Exceptionally good at dealing with customer’s queries and complaints with a strong power to resolve them

-Excellent communication skills both verbal and written

-Strong ability to multitask in a fast paced environment, organized, disciplined and detail oriented

-Computer proficient

-Electronic Medical Records and Medical Billing software proficient, including: EClinicalWorks, Medisoft, IMS and Kareo

-Medical terminology proficient


-Current on Medicare/Medicaid billing guidelines and ICD coding References

References are available on request

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