Customer Service Office Staff

Carmen S. Ramos

***** ********* ***. ********, ** 90260

310-***-**** ************@***.***

EDUCATION

WEST LOS ANGELES COLLEGE; Culver City, CA

Accounting and Business Administration

CITY COLLEGE; Mayaguez, Puerto Rico

Business Administration

KEY QUALIFICATIONS

Refined ability to focus with persistent attention to detail while staying on schedule

Excellent customer service aptitude with individuals inside and outside of the company

PROFESSIONAL EXPERIENCE

Murray Company, Rancho Dominguez Hills, CA October 2015 – March 2018

Payroll Specialist

Processed weekly/bi-weekly payroll for union and non-union employees through an in-house system

Set up payroll terminations and new hires

Prepared member contributions for union reporting and 401K fund allocations

LA Biomed, Harbor-UCLA Medical Center; Torrance, CA July 2010 – August 2015

Payroll Specialist

Processed salary, semi-monthly and monthly payroll, employee garnishments including child support, benefit reports 403B and others, Balance Payroll Register

Calculated time sheets, employee benefits, and final checks for terminations

Integrated leave of absence SDI Integration

Performed Human Resources duties including New Hire Orientation, vacation, and sick accruals

Clarified discrepancies and verified salary and earnings for employees, including office staff before payroll processing

Updated Empower Pay database, including taxes, deductions, address changes information etc.

Media Services, LLC; Santa Monica, CA May 2006 – June 2010

Payroll and Pension Coordinator

Processed entertainment payroll, union pensions for DGA, MPIPHP, Aftra, SAG, and other theatrical employees

Prepared contribution runs, and generated monthly reports

Olympic Partners Assoc. & Universal, LLC; Culver City, CA October 2001 – April 2006

Payroll and Pension Coordinator

Input, calculated, and processed time cards for various union and non-union employees

Calculated payroll, adjustments, garnishments, vacation, and sick pay

Updated and maintained employee personnel records in database

Heavy client contact regarding payroll, union contracts and invoices

Processed and distributed payments for pension plans, 401K, health insurance, and union dues

COMPUTER & BUSINESS SKILLS

Microsoft Office (Word, Excel, Access) Quick Books

Quattro Pro 9

MAS 90, 500 and AS400

10-Key by Touch

MYOB-File Maker

Report Smith – Cristal

Paychex

ADP

Empower Pay

Bilingual

Kronos – E Time

Report smith

Data Entry

Coins

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