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Customer Service Financial Analyst

Prince George, Virginia, United States
September 12, 2018

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Nina D. Penick

P.O. Box **

Colonial Heights, Virginia 23834


OBJECTIVE: Seeking a challenging position in the field of Data Processing, Accounting or Business Management with a progressive organization dedicated to customer satisfaction ad committed to team excellence.


Jan. 2015-present Southside Regional Medical Center Petersburg, VA

Patient Service Representative

Provide customer service to incoming patients and registering the patient and collecting co pays and prepayment plan payments. PCA calls, incoming and out bound calls being made and received. Verifying insurance and eligibility of that insurance.

October 2007-March 2013 Advanced Federal Services Fort Lee, VA

General Clerk III

Provide tailored customer support I all aspects to include directing incoming calls for customer needing status updates and printout of service orders. Receive and process order cancellations, provide order status updates and modifications. Follow-up on customer receipt, and maintain customer data as required. Review Unfilled Order reports daily basis, and take appropriate action to escalate those not meeting customer requirements. Generate, review and analyze supportability of all bi-weekly and monthly data reports. Responsible for maintaining all Standard Operating Procedures (SOP) for the organization. Helped the Human Resource Department with office procedures to include: scheduling of interviews, process new hire, including drug screen and testing and any other administrative tasks needed. Highly proficient in the MAXIMO Payroll System and ensured all timesheets were inputted accurately and on time.

August 2007-September 2007 IAP Worldwide Services, Inc.


Prepared work to be accomplished by gathering and sorting documents and related information.

Handled all accounts receivable and accounts payable accounts for use of paying invoices by verifying transaction information: schedules and prepares disbursements and obtain authorizations of payment. Prepares reports, maintain accounting ledgers ad verifies accounts for statements and transactions. Maintained financial historical records by filing accounts documents in their proper place. Received and processed all timecards and made corrections to all time in the WORKTECH system to ensure accuracy. Resolved account discrepancies by investigating documentation and issuing stop payments and adjustments. Inventory and ordering of office supplies and personnel equipment. Gathered information by phone, letter, email, fax, and in person. Highly proficient in the MAXIMO Payroll system and ensured all timesheets were inputted accurately and on time.

August 2003-August 2007 IAP Worldwide Services, Inc.


Served as point of contact and central source of information for the planning, scheduling, and controlling of maintenance for the Public Works Department. Compared records on volume of production and other aspect of maintenance operation and customer service work orders. Monitors all job requests to determine sequencing of operation to accomplish required work. Users knowledge of the organization shop operations, work procedures and priorities in planning, scheduling for the craftsman, foreman, managers of the departments of Public Works. Tracked and controlled all Family Housing Services (FHS) paperwork and monthly reports to include scheduled work for the craftsman, setting appointments for the craftsmen and residents in the FHS area to better serve our customer in a timely manner. Maintained and generated monthly reports to include change of occupancy report and logs. Reviewed job requests each month for status of work in progress or awaiting parts and provided monthly metric and work statics reports compiled from MAXIMO and distributes service orders to each employee. Received and proceed all timesheets and made corrections to all time in the WORKTECH system to ensure accuracy.

July 2002- August 2003 IAP Worldwide Services, Inc

Service Order Dispatcher

Received, recorded and distributed work orders to service crews upon customers’ requests. Provides information to customers by verifying understanding of request, answering questions’ offering assistance. Initiates service by recording requests and forwarding to dispatching service crews. Collects revenue by receiving and recording payments. Resolves billing problems by identifying the problem explaining procedures, forwarding required adjustments. Improves quality results by evaluating processed, recommending changes. Updates job knowledge by participating in educational opportunities. Accomplish customer services and organization mission by completing related results as needed. Calls or writes customer to insure satisfactory performance of service was met.

July 2002-July 2002 Johnson’s Controls Fort Lee, VA

General Clerk II

Created, modified and presented all presentations, to include spreadsheets and correspondences on a monthly basis to the higher executive of the company. Prepared daily status reports. Provided administrative information and assistance to other agencies and/or organizations. Skilled in operating general office equipment to include computer terminal, scanner to produce a wide range of documents. Proficient in all Microsoft Office software (i.e. Word, PowerPoint, Outlook, etc.) Trained and operated Fed Ex and postal operations.


2012-2012 Bachelor’ of Business Administrative Management-online Florida Tech University of Technology

1988-1990 Associates of Science Data Processing/Minor Accounting Fort Lauderdale College

Tallahassee, Florida

TRAINING AND SKILLS: General Finance Electronic Billing Systems (GFEBS):2008

(Real Property, Asset Interface Processing Montior, Work Notification Processor (L281E, L482E) 2008 Real Property Viewer, Order Maintainer, Preventative Maintenance Controller) 2008 MAXIMO 2008 Plant Maintenance Reporter 2008


Upon Request

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