Call Center Representative versed in customer support in high call volume environments. Superior computerskills and telephone etiquette. Results-oriented Customer Service Professional who excels at uncoveringCustomer needs, finding solutions and handling objections. Top performer with a consistent track record ofmeeting and exceeding goals.
Schedule coordination Data entryTeam leadership Document scanningDocument management Public speakingAudit preparation and reporting Strong verbal communicationRecords maintenance Self-motivatedExtremely organized
Coordinator, 06/2018 to 09/2018Lee properties – Austin, TX
Received and responded to customer requests via letter, email, telephone and in-person approaches.Oversaw logistics for echo projects with minimal input.Entered personal data into spreedsheets ], generated reports and produced tracking documents.Obtained documents, clearances, certificates and approvals from local, state and federal agencies.Verified data integrity and accuracy.Responded to customer requests via telephone and email.Copied, logged and scanned supporting documentation.
customer servivce representitive, 01/2017 to 02/2018mr clean car wash – Round Rock, TX
Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuringresolution. Delivered exceptional customer service through ackowledgement, communication and commitment toquality. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly
and efficiently.Utilized exceptional communication to connect with customers, assess needs and present solutions.Responded resourcefully to customer requests and concerns.Created an inviting environment for customers by maintaining store organization and cleanliness.Utilized basic sales strategy to engage customers and present solutions to suit individual needs.Communicated with vendors regarding back order availability, future inventory and special orders.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.Accurately logged all daily shipping and receiving orders.Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.Determined customer needs by asking relevant questions and listening actively to the responses.Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.Answered product questions with up-to-date knowledge of sales and store promotions.Alerted customers to upcoming sales events and promotions.Priced merchandise, stocked shelves and took inventory of supplies.Earned management trust by serving as key holder, responsibly opening and closing store.Provided an elevated customer experience to generate a loyal clientèle.Built long-term customer relationships and advised customers on purchases and promotions.Scheduled weekly inventory pickups and deliveries with vendors.
Customer Service Representative, 02/2014 to 01/2017Texas car title and payday loan – Taylor, TX
Computed price of merchandise and maintained detailed product and sales records.Earned management trust by serving as key holder, responsibly opening and closing store.Politely assisted customers in person and via telephone.Communicated all store initiatives and promotions to customers to generate return business.Greeted customers entering the store to ascertain what each customer wanted or needed.Conducted weekly walk-throughs with the manager to discuss interior visual displays, including storewindow presentation.Worked closely with sales representatives on inventory control and ordering.Directed calls to appropriate individuals and departments.Provided an elevated customer experience to generate a loyal clientele.Provided an elevated customer experience to generate a loyal clientele.Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicingand shipping problems.Built long-term customer relationships and advised customers on purchases and promotions.Answered product questions with up-to-date knowledge of sales and store promotions.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly
and efficiently.Contacted customer to follow up on purchases, suggest new merchandise and inform them aboutpromotions and upcoming events.Helped drive sales goals and achieve monthly quotas.Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.Maintained cleanliness and presentation of stock room and production floor.Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
High School Diploma: 1998Round Rock High School - Round Rock, TX