Customer Service Manager

Timothy Tompach

812-***-****

***.*******@*****.***

Career Objective

To use my selling and customer service skills in a representative role that focuses on building relationships with existing customers, as well as translating opportunities into new accounts.

Skills, Experience, and Personal Attributes

Selling Skills

Identifying new opportunities and developing strategies to turn these into reality. In Territory Manager position, have developed a unique insight into your customers' needs from their perspective. Understand the importance of their needs being identified, turning your product features into customer benefits, and closing a deal that benefits both supplier and customer.

Customer Service

By developing better relationship with vendors and suppliers, generate significant improvements to customer service at Central States Mfg. Introduced a system to support the introduction of new products, including better documentation, customer training, and a customer hot line to deal with product queries quickly. The key to good customer service is servicing existing clients as if you were trying to win their business for the first time. It is important to understand what is most important to them and then to address this need.

Employment History

Territory Sales Manager October 2010-Present.

H&H Metal Products,Inc Charlestown, Indiana

Production Supervisor January2006-October2010

Central States Mfg. Michigan City, Indiana

Territory Sales Manager January2002-January2006

Central States Mfg. Michigan City, Indiana

Responsibilities:

Identify all elements of their assigned territory and goals, increase customers relations, cold-calling, prospect for new business, increase market penetration.

Achievements:

Exceed territory goals in Northern Illinois for four years.

Led the company in new customer goals for four years

Responsible for SWOT analyses, forecasting, and preparation of cost submissions.

Successfully negotiated supply contracts with large account customers

Shipping Supervisor January1999-January2002

Central States Mfg. Michigan City, Indiana

Education

Indiana Tech, Fort Wayne, Indiana

B.S. Organizational Leadership/Supervision GPA 3.5 cum Laude

References Available Upon Request

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