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Executive Assistant Customer Service

Waltham, MA
September 12, 2018

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Janis Cohen

** ******* **** ****: 781-***-****

Waltham, MA 02453


A highly organized and detailed –oriented Executive Assistant with over 10 years’ experience providing thorough and skillful administrative and personal support to senior executives. Dedicated and focused: Experienced administrative professional capable of performing various administrative functions simultaneously while maintaining the highest level of confidentiality, creativity and latitude. Proficient in specific areas of administrative development, concepts, practices and procedures.

A reputation as a self-directed worker who uses her initiative to get the job done in a fast-paced work environment with demanding deadlines.

Professional Experience:

Questex LLC. - Newton, MA. Sept 2008-Present

Executive Assistant to President / Executive Director Office Management

Provide superior executive-level administration support to the President and CFO.

Handle all highly confidential matters, tracking incoming phone calls, voice mail, email and written correspondence.

Maintain and update contact database and contact lists.

Manage the President’s calendar, coordinating scheduling and logistics for internal and external meetings and responding appropriately to rapidly changing priorities.

Coordinate and setup high-level conference calls for Board Members and management meetings, and special events.

Plan and coordinate all corporate travel, itinerary, and off-site meetings.

Traveled to New York office to assist in special projects.

Process monthly expense reports reflecting supporting documents and budget code indexes. Approved invoices for payment and processed expense reports.

Facilitate the accurate and timely reports to assist Board Members with meeting preparation.

Responsible for using “creative imagination” for planning functions and gifts for personal friends and clients.

Managed and trained Office staff, Administrative Assistants as well as summer interns to create a team environment.

Planned and worked with interior designer to revamp President’s office as well as foyer area to create an impressive atmosphere.

Bentley College – Waltham, MA

Executive Assistant/ Coordinator/Director of Customer Relations

February 2002-Sept. 2008

Managed 8-10 non-exempt Operations Staff & 5-7 Temporary Employees also responsible for performance appraisal, hiring and termination.

Improving on customer’s feedback and the development of new policies and procedures, such as restricting the method of a contact data base.

Successfully handled all public relation issues as well as confidentiality issues, together with media and marketing departments.

Managed daily appointment calendar, scheduling VIP guests.

Scheduled 50-250 domestic and International people per day for on-campus and off-campus events.

Trained and managed all work study students and new hires on office protocol.

Participate as a Liaison between Counseling Staff and Operations Staff.

Responsible for the day to day Operational workflow of a high-volume office while providing support for staff in the Customer Service Call Center.

Manage high priority projects with time sensitive deadlines.

Responsible for the overall planning and implementing of yearly receptions.

Assisted in writing and designing of recruitment/marketing materials.

Century products, Inc. Acme Canvas Co., Inc. Medford, MA

Executive Office Management/Customer Service/Sales

Manufactures of vinyl and canvas products, distributed throughout the United States

2000-2002 Company relocated to Atlanta, GA

Provided support to 8 sales team members, ensuring all sales and service objectives were met.

Responsible for the recruitment and training of 10 customer service representatives.

Generated repeat business through successful client follow-up.

Provided support for CEO, managed calendar, company meeting and events.

Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.

Managed the HR function in the areas of staffing and training.

Produced written training manuals on operational & systems procedures.

Traveled out of state to design new office space located in Atlanta, GA

Assisted in the design of display merchandising and sales announcements, interfacing with ad agencies.

Created a teamwork environment through motivational training programs, resulting in a better team environment.

Coordinated all domestic and foreign travel arrangements for company clientele.

Education: BS / Business Management

Bentley University Waltham, MA.

Skills: Proficient in Microsoft Windows, Outlook, Word, Excel, and Power Point, able to adapt to new software practices.

Notary Public

Added Achievements:

Recipient of the Dean’s Excellence Award / Bentley College

Recipient of Enrollment Management Award/ Bentley College

Outstanding Leadership Award / Century Products, Inc. /Acme Canvas Co., Inc.

Professional Development: Additional Educational courses.

Human Resource Strategy

Effective Public Speaking

Graduate certificate Business Ethics

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