Customer Care Executive

Ms PREETA BALAKRISHNAN

E-Mail: **********@*****.**.**

**/*/* **** *** Mohan Roy Road, Behala Chowrasta, Kolkata-8

Contact No: +91-907*******

To have a challenging position that will utilize my experience and unique abilities. A well qualified person with proven ability in enhancing operational efficiency and manage team productivity.

EDUCATIONAL QUALIFICATION:

Bachelor's Degree in Arts (Political Science Hons) from Sivanath Shastri College (South City).

H.S. (Class XII) from Ballygunge Shiksha Sadan School.

ICSE (Class X) from M.P. Birla Foundation Higher Secondary School.

WORK EXPERIENCE:

Organization : IBM Daksh Business Process Services Pvt. Ltd.

Duration : Two years three months (1st March 2006 – 2nd June 2008 )

Designation : Customer Care Executive. (Bharti Airtel Process).

Handling inbound calls of customers and mailing clients.

Organization : Firstsource Solutions Limited.

Duration : Two years (13th Oct 2008 – 2nd Nov 2010 )

Designation : Quality Analyst. (Vodafone Process)

Auditing inbound calls,

Conduct briefing with executives.

Attend client calibration,

Making reports and mailing clients.

Providing product and quality training.

Organization : Blu Ant (Advertising Agency)

Duration : One year Eight months (3rd Jan 2011- 12th Oct 2012 )

Designation : Back Office Executive

Coordinate with the media houses.

Coordinate with clients over phone and mail.

Handling back office work.

SOFTWARE PROFIENCY:

Windows XP/2000/NT, DOS, Outlook Express, MS Access, MS Word, Ms Excel, Power Point, Internet, Scanning and sending fax.

Organization : Wipro Limited

Duration : One year two months ( 11th Feb 2013 – 12th April 2014)

Designation : Technical Support Executive.

Handling and following up with customer complaints through calls and emails.

Working on innovative improvement techniques for providing effective customer resolution.

Organization : Sunknowledge Pvt Ltd.

Duration : Worked (28th July 2014 – 3rd May 2015)

Designation : Customer Care Executive.

Handling inbound calls and mailing clients.

Organization : Ricoh India Limited

Duration : (13th January 2016 till date)

Designation : Customer Care Executive (Semi Voice Process)

PERSONAL DETAILS:

Father’s Name : Mr. N. P. Balakrishnan

DOB : 6th September 1980

City : Kolkata

State : West Bengal

Nationality : Indian

Languages Known : English, Hindi, Bengali and Malayalam.

Yours Faithfully

Preeta Balakrishnan

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