Canton, MA 02021 E-mail: firstname.lastname@example.org
Results-driven Senior Test professional with more than 15 years of progressive experience in software quality assurance methodology and best practices with top companies in healthcare and financial industries. Hands-on experience in leading multiple complex test efforts for high visibility projects with aggressive deadlines and geographically dispersed teams. Achieve corporate objectives through passion, commitment and expertise in
SDLC Quality Metrics and Reporting
Test Process and Process Improvement Defect and Issue Management
Test Strategy and Approach Test Schedule and Milestones
Risk Management Coaching and Mentoring
Languages and Tools: SQL; HTML; Microsoft Office; Microsoft Project; UML; BugNET Issue Tracker; JIRA; Mercury Test Director; HP Quality Center; IBM Rational Quality Manager; Kanban; Confluence; HP ALM; Microsoft VSTS
National Grid, Waltham, MA 10/2017- 05/2018
Enterprise Test Lead
Led the test effort on the SAP SuccessFactors implementation project for Human Resource department
Managed all activities involved in UAT test preparation and execution
Created detailed UAT Test Strategy and Schedule that were aligned with the overall project plan and timeline
Worked with development, architecture and network teams to ensure the UAT test environment and test data readiness for testing
Created the real-world business scenarios that covered the entire employee life cycle from Recruiting and Onboarding to Retirement
Guided the testers through creation of the detailed test cases in VSTS
Managed test execution by the global team of 11 local and 3 offshore test professionals in UK
Led weekly defect triage meetings with testers and development team to manage issue prioritization and resolution
Created Testing Dashboard that provided the project management and business stakeholders with timely and effective communication of the test execution progress, results and issues
Fidelity Investments, Smithfield, RI 07/2015 –07/2017
Business Acceptance Testing Lead
Managed the Business Acceptance Testing across various Personal Investing projects
Worked closely with development teams and business stakeholders to ensure application quality and readiness for Production release
Determined and implemented the BAT Strategies that defined the overall test approach, set clear expectations within the project teams and streamlined the entire BAT process
Championed, defined and successfully implemented the process of early engagement of the end users in the SDLC. The benefits of this approach were the early identification of defects and significant reduction of the costs associated with rework in the later stages of the project
Created real-life business scenarios that focused on users’ journey and included the normal flow and various edge cases
Ran weekly defect triage meetings with the technical team to manage issue prioritization, resolution, and defect fix delivery schedule
Designed the quality metrics that provided the project management and business stakeholders with timely and effective communication of the test execution progress, results and issues
Harvard University, Cambridge, MA 03/2015 – 06/2015
Project Test Lead
Led the test effort on the Blackboard Transact System implementation project for Harvard University Campus Services. Introduced formal QA and UAT processes to the Campus Services IT department.
Created Test Strategy that defined the scope and test objectives, testing methodology, key test criteria, test environment and test data requirements, issue, defect, and risk management, quality matrix and reporting
Created detailed QA and UAT Test Schedules
Brought client resources up to speed on sound testing practices
Supervised UAT test scenario and test case development and execution
Led weekly defect triage meetings.
Ensured testing cycles are appropriately staffed with QA and UAT resources.
Harvard Pilgrim HealthCare, Quincy, MA 01/2014 – 07/2014
User Acceptance Testing (UAT) Lead
Defined and successfully implemented the UAT Strategy and Plan for a major IT program that improved claims pricing capabilities and decrease operational costs at Harvard Pilgrim HealthCare, one of America’s leading health plan providers.
Managed scheduling and test execution in a fast-moving two-week sprint Agile/Scrum framework
Led a team of 10 business experts responsible for the claims flow testing and result validation
Guided the testers through the business scenario and test case development and execution
Ran weekly defect triage meetings with the technical team to manage issue prioritization, resolution, and defect fix delivery schedule. Proactively managed and escalated critical issues
Analyzed the test data requirements and requested refreshes and updates to ensure the environment readiness for testing
Commonwealth of Massachusetts, N. Quincy, MA 2013 - 2014
Test Manager - Health Insurance Exchange (HIX) project
The goal of the HIX project is to create consumer-focused, cost-effective, reusable, and sustainable IT components to operate a Health Insurance Exchange and an Integrated Eligibility System, both key elements of Health Care Reform.
Worked collaboratively with the System Integrator vendor to ensure the quality of the HIX software. Oversaw planning, execution, and reporting results of the following types of tests: Functional, Integration, Regression, Performance/Stress, Release Dry Run, and Post Release Validation.
Oversaw and coordinated test execution and provided support to 3 additional independent vendors responsible for User Acceptance Testing (UAT), Accessibility Testing, and Security/Vulnerability Testing.
Served as a liaison to the project’s business owners – the Executive Office of Health and Human Services and the Connector Authority – so they understand the status, results, issues, and risks related to the work of the System Integrator and independent test vendors.
Reviewed and provided feedback to deliverables produced by all vendors that related to quality such as Test Strategy and Plan, Test Report, Traceability Matrix, and Test Cases.
Boston Medical Center HealthNet Plan, Boston, MA 2012 – 2013
User Acceptance Testing (UAT) Manager
Designed and successfully implemented the framework for the User Acceptance Testing at BMCHP, a not-for-profit managed care organization serving members across Massachusetts.
The framework covered the following topics
UAT definition and goals Scope of testing Test Strategy UAT vs. QA
Roles and responsibilities Risk management Test schedule Test management
Reporting Defect management Production post-implementation validation
Managed team of 23 end users. Provided testers with coaching and mentoring to develop their skill sets in UAT.
Helped the UAT team members create business scenarios that cover the end- to- end business process and guided them through the test case development and execution.
Led the test effort on the FACETS upgrade project
Managed defect reporting and resolution.
Partners HealthCare, Boston, MA 2010- 2012
Test and Release Coordinator (Manager) - Acute Care Documentation (ACD) project
Managed the testing effort and software releases. Proposed, enforced, and maintained policies and procedures related to the ACD project and systems.
Managed the ongoing testing of individual interfaces and application interactions with the vendor software by a team of 20 analysts and clinical leads.
Created and distributed monthly Test and Test Related Activities Schedule document outlining the events, responsible parties, affected test environments, dependencies, and impact on testing.
Created the Integration Test Strategy document that defined goals, in/out of scope test items, schedule, test approach, defect management, test data strategy, and risk and constraints.
Proposed and implemented Defect Communication, Tracking, and Escalation process with the vendor.
Led 2 weekly defect triage meetings with the testers, development team, and the vendor
Conducted post-mortem Lessons Learned surveys.
Conducted informational sessions on QA standards and best practices for the ACD analysts.
State Street Corporation, Boston, MA 2006-2009
Senior Quality Assurance Lead, Assistant Vice President
Led testing on the critical acquisition-related conversion projects. Mentored testers. Conducted interviews and annual reviews.
Effectively managed QA team of 8 local and 3 offshore SQA professionals in India for concurrent multiple product releases.
Successfully implemented over 60 new and enhanced applications and processes to production, 34 of which in year 2008 alone. All projects were delivered on time, within budget, and with no production defects.
Investors Bank & Trust Company, Boston, MA 2000-2006
Senior Quality Assurance Analyst
Created the test strategy, developed and executed test cases, prepared test data, reported and tracked defects and test execution results, provided implementation and production support.
Performed smoke, functional, system, regression, and integration tests for over 50 complex projects consistently meeting aggressive deadlines
EDUCATION AND PROFESSIONAL DEVELOPMENT
M.S. in Library & Information Science Software Quality Assurance Certification
Minsk Library College, Minsk, Belarus Boston Computer School, Brighton, MA
Scrum Alliance Certified Scrum Master
Software Quality Engineering Certified courses
Managing the Test Process
Requirements Based Testing
Agile Software Development