Manager Test

Rimma Polyak

** ****** ***** *** *****: 781-***-****

Canton, MA 02021 E-mail: *******@*******.***

UAT MANAGER

Results-driven Senior Test professional with more than 15 years of progressive experience in software quality assurance methodology and best practices with top companies in healthcare and financial industries. Hands-on experience in leading multiple complex test efforts for high visibility projects with aggressive deadlines and geographically dispersed teams. Achieve corporate objectives through passion, commitment and expertise in

SDLC Quality Metrics and Reporting

Test Process and Process Improvement Defect and Issue Management

Test Strategy and Approach Test Schedule and Milestones

Risk Management Coaching and Mentoring

TECHNICAL SKILLS

Languages and Tools: SQL; HTML; Microsoft Office; Microsoft Project; UML; BugNET Issue Tracker; JIRA; Mercury Test Director; HP Quality Center; IBM Rational Quality Manager; Kanban; Confluence; HP ALM; Microsoft VSTS

PROFESSIONAL EXPERIENCE

National Grid, Waltham, MA 10/2017- 05/2018

Enterprise Test Lead

Led the test effort on the SAP SuccessFactors implementation project for Human Resource department

Managed all activities involved in UAT test preparation and execution

Created detailed UAT Test Strategy and Schedule that were aligned with the overall project plan and timeline

Worked with development, architecture and network teams to ensure the UAT test environment and test data readiness for testing

Created the real-world business scenarios that covered the entire employee life cycle from Recruiting and Onboarding to Retirement

Guided the testers through creation of the detailed test cases in VSTS

Managed test execution by the global team of 11 local and 3 offshore test professionals in UK

Led weekly defect triage meetings with testers and development team to manage issue prioritization and resolution

Created Testing Dashboard that provided the project management and business stakeholders with timely and effective communication of the test execution progress, results and issues

Fidelity Investments, Smithfield, RI 07/2015 –07/2017

Business Acceptance Testing Lead

Managed the Business Acceptance Testing across various Personal Investing projects

Worked closely with development teams and business stakeholders to ensure application quality and readiness for Production release

Determined and implemented the BAT Strategies that defined the overall test approach, set clear expectations within the project teams and streamlined the entire BAT process

Championed, defined and successfully implemented the process of early engagement of the end users in the SDLC. The benefits of this approach were the early identification of defects and significant reduction of the costs associated with rework in the later stages of the project

Created real-life business scenarios that focused on users’ journey and included the normal flow and various edge cases

Ran weekly defect triage meetings with the technical team to manage issue prioritization, resolution, and defect fix delivery schedule

Designed the quality metrics that provided the project management and business stakeholders with timely and effective communication of the test execution progress, results and issues

Harvard University, Cambridge, MA 03/2015 – 06/2015

Project Test Lead

Led the test effort on the Blackboard Transact System implementation project for Harvard University Campus Services. Introduced formal QA and UAT processes to the Campus Services IT department.

Created Test Strategy that defined the scope and test objectives, testing methodology, key test criteria, test environment and test data requirements, issue, defect, and risk management, quality matrix and reporting

Created detailed QA and UAT Test Schedules

Brought client resources up to speed on sound testing practices

Supervised UAT test scenario and test case development and execution

Led weekly defect triage meetings.

Ensured testing cycles are appropriately staffed with QA and UAT resources.

Harvard Pilgrim HealthCare, Quincy, MA 01/2014 – 07/2014

User Acceptance Testing (UAT) Lead

Defined and successfully implemented the UAT Strategy and Plan for a major IT program that improved claims pricing capabilities and decrease operational costs at Harvard Pilgrim HealthCare, one of America’s leading health plan providers.

Managed scheduling and test execution in a fast-moving two-week sprint Agile/Scrum framework

Led a team of 10 business experts responsible for the claims flow testing and result validation

Guided the testers through the business scenario and test case development and execution

Ran weekly defect triage meetings with the technical team to manage issue prioritization, resolution, and defect fix delivery schedule. Proactively managed and escalated critical issues

Analyzed the test data requirements and requested refreshes and updates to ensure the environment readiness for testing

Commonwealth of Massachusetts, N. Quincy, MA 2013 - 2014

Test Manager - Health Insurance Exchange (HIX) project

The goal of the HIX project is to create consumer-focused, cost-effective, reusable, and sustainable IT components to operate a Health Insurance Exchange and an Integrated Eligibility System, both key elements of Health Care Reform.

Worked collaboratively with the System Integrator vendor to ensure the quality of the HIX software. Oversaw planning, execution, and reporting results of the following types of tests: Functional, Integration, Regression, Performance/Stress, Release Dry Run, and Post Release Validation.

Oversaw and coordinated test execution and provided support to 3 additional independent vendors responsible for User Acceptance Testing (UAT), Accessibility Testing, and Security/Vulnerability Testing.

Served as a liaison to the project’s business owners – the Executive Office of Health and Human Services and the Connector Authority – so they understand the status, results, issues, and risks related to the work of the System Integrator and independent test vendors.

Reviewed and provided feedback to deliverables produced by all vendors that related to quality such as Test Strategy and Plan, Test Report, Traceability Matrix, and Test Cases.

Boston Medical Center HealthNet Plan, Boston, MA 2012 – 2013

User Acceptance Testing (UAT) Manager

Designed and successfully implemented the framework for the User Acceptance Testing at BMCHP, a not-for-profit managed care organization serving members across Massachusetts.

The framework covered the following topics

UAT definition and goals Scope of testing Test Strategy UAT vs. QA

Roles and responsibilities Risk management Test schedule Test management

Reporting Defect management Production post-implementation validation

Managed team of 23 end users. Provided testers with coaching and mentoring to develop their skill sets in UAT.

Helped the UAT team members create business scenarios that cover the end- to- end business process and guided them through the test case development and execution.

Led the test effort on the FACETS upgrade project

Managed defect reporting and resolution.

Partners HealthCare, Boston, MA 2010- 2012

Test and Release Coordinator (Manager) - Acute Care Documentation (ACD) project

Managed the testing effort and software releases. Proposed, enforced, and maintained policies and procedures related to the ACD project and systems.

Test Management

Managed the ongoing testing of individual interfaces and application interactions with the vendor software by a team of 20 analysts and clinical leads.

Created and distributed monthly Test and Test Related Activities Schedule document outlining the events, responsible parties, affected test environments, dependencies, and impact on testing.

Created the Integration Test Strategy document that defined goals, in/out of scope test items, schedule, test approach, defect management, test data strategy, and risk and constraints.

Defect Handling

Proposed and implemented Defect Communication, Tracking, and Escalation process with the vendor.

Led 2 weekly defect triage meetings with the testers, development team, and the vendor

Process Improvement/Mentoring

Conducted post-mortem Lessons Learned surveys.

Conducted informational sessions on QA standards and best practices for the ACD analysts.

State Street Corporation, Boston, MA 2006-2009

Senior Quality Assurance Lead, Assistant Vice President

Led testing on the critical acquisition-related conversion projects. Mentored testers. Conducted interviews and annual reviews.

Effectively managed QA team of 8 local and 3 offshore SQA professionals in India for concurrent multiple product releases.

Successfully implemented over 60 new and enhanced applications and processes to production, 34 of which in year 2008 alone. All projects were delivered on time, within budget, and with no production defects.

Investors Bank & Trust Company, Boston, MA 2000-2006

Senior Quality Assurance Analyst

Created the test strategy, developed and executed test cases, prepared test data, reported and tracked defects and test execution results, provided implementation and production support.

Performed smoke, functional, system, regression, and integration tests for over 50 complex projects consistently meeting aggressive deadlines

EDUCATION AND PROFESSIONAL DEVELOPMENT

M.S. in Library & Information Science Software Quality Assurance Certification

Minsk Library College, Minsk, Belarus Boston Computer School, Brighton, MA

Scrum Alliance Certified Scrum Master

Software Quality Engineering Certified courses

Managing the Test Process

Requirements Based Testing

Agile Software Development

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