Manager Employee Relations

EXCELLENT REFERENCES UPON REQUEST

RICHARD A. BROPHY II

** *. ****** **. ~ Lancaster, PA 17603

Phone: 207-***-****

Email: ************@*****.***

QUALIFICATIONS

Management skills: Use administrative, planning, and organizational skills to recognize problems and execute solutions that streamline operations and achieve results. Leadership skills: Use coaching and mentoring strategies to assist employees in developing programs of action that address identified customer service needs. Human Resource skills: Interact effectively with individuals at all levels, fostering a spirit of cooperation and respect, soliciting ideas and opinions of others, and utilizing input on key issues.

Communication skills: Express recommendations in an articulate, clear, concise, and effective manner.

LEADERSHIP EXPERIENCE

Spring House Brewing Co. – Lancaster, PA 2017 – Present Restaurant General Manager

• Compliance to all food safety standards and procedures

• Compliance with R.A.M.P. certification guidelines

• P & L statement compliance

• Screened, selected, hired and trained all team members.

• Marketing and promotions

KFC / Taco Bell – Perryville, MD / Lancaster, PA 2010 – 2017 Restaurant General Manager

• Compliance to all food safety standards and procedures

• Successful execution of all brand standards / Quality control

• P & L statement compliance

• Screened, selected, hired and trained all team members.

• Scores above the brand standard for VOC’s

Royal Farms – Port Deposit, MD 2008 - 2010

Store Leader

• Quality control of all prepared foods

• Execution of company goals and mission

• Hiring, staff training and employee relations

• 3 Times awarded employee of the month

EXCELLENT REFERENCES UPON REQUEST

L.L. Bean – Freeport, ME 2005 – 2008

Sales Representative

• Steward of the L.L. Bean brand; engaged customers, maintained store standards, and supported teamwork

• Execution of all company merchandising directives and strategies

• Ensured compliance with comprehensive health and safety program

• Staff Training and Employee relations

Ri Ra Irish Restaurant Pub - Raleigh, NC / Portland, ME 2001 – 2004 Assistant General Manager

• Managed and maintained a $2.5 million full service restaurant. Supervised 25 employees, including an assistant manager, shift managers, bartenders, cooks, wait staff, and hostesses.

• Provided training and leadership skills to new corporate manager Increased sales from $48,000 per week to $55,000 by successfully implementing a live entertainment program.

• Screened, selected, hired and trained bar, kitchen and restaurant personnel.

• Monitored and purchased $1.25 million in beer, wine, and liquor inventory. Charity golf tournament money donation to Portland, Maine Fire Department children’s burn victims. OTHER RELATED EXPERIENCE

DaVinci’s Eatery – Lewiston, ME 2007 – 2008

Head Bartender

Blue Sky Mortgage Company Inc – Scarborough, ME 2004 – 2006 Mortgage Originator

Sam’s Steakhouse and Scores Sports Bar – Raleigh, NC 1999 – 2001 General Manager

Prestonwood CC – Cary, NC 1996 – 1999

Assistant Golf Professional

Jim Valvano celebrity golf tournament cancer fundraiser Lochmere Golf Club – Cary, NC 1993 – 1996

Assistant Golf Professional

North Carolina State University – Raleigh, North Carolina B.S., Park Recreation Tourism Management

Courses included: Recreation Facilities & Resource Planning and Management, Marketing of Recreation Services, Recreation and Park Management, Effective Writing, Scholarly Writing, Effective Speech, Research Methods in Leisure Studies, Professional sports Finance, Tourism and the Environment, Political and Legal Aspects of Recreation Services, and Commercial Recreation Management. Graduate of PGA Business School, with proven record of achievement in operations, finance, quality assurance and customer service.

Contact this candidate