Chaitanya(Tanya) Pagadapelli

Sr QA Manager / Test Manager, IT

ac5zxn@r.postjobfree.com

Cell: 732-***-****

Summary

Over 14+ years of experience in Information Technology encompassing multiple roles including that of Software Sr QA Manager Testing, Test Manager, Sr Test Lead/QA Lead and Software Quality Assurance Analyst.

Experienced Sr QA manager/QA Lead with a record of developing and supporting successful solutions incorporating a wide range of applications and technologies. Recognized and tasked by executive management to improve organizational effectiveness, efficiency through proper implementation of software engineering principles. Management Leader with extensive experience in Software development life cycle (SDLC) functional analysis, program/project management, testing, production support, release management, code review and maintenance.

Specialties: Software Quality Assurance, Bridging the Gap between IT and Business Clients, Test Approaches, Strategies and Test Cases, SDLC, Agile, SAFe Agile, Process Improvements, Cross-Functional Team Building, Requirements Gathering, Systems Analysis, Root Cause Analysis, Healthcare Information technologies.

Effectively reduced company costs through utilizing offshore resources by identifying client needs.

Managed a variety of solutions involving application testing in Customer Engagement, IT Enterprise Reporting, IT Clinical, Health Information Exchange (HIE), and Corporate services, Finance and Auto Insurance domains.

Extensive testing ETL experience using Informatica Power Center 9.x, Repository Manager, Workflow Manager, Workflow Monitor.

Extensive experience in writing SQL and PL/SQL scripts to validate the database systems and for backend database testing.

Good understanding in Data Warehousing and ETL testing concepts.

Expertise in querying and testing RDBMS such as DB2, MS SQL Sever for data integrity.

Experience with backend database and data migration testing

Great expertise in testing web services via SOAP, using the open source testing tool SoapUI

Personal Strengths

Strong skills in project release planning, management, execution, and reporting.

Effective risk mitigation and issue resolution management skills.

Provide leadership and direction with effective interpersonal and team building skills.

Work successfully with people within and across organizational boundaries to build agreements, guidelines, and standards in order to resolve issues and create consistent practices.

Ardent practitioner of clearly written purposeful communication and direction.

Develop innovative solutions with people and processes to deliver quality products to clients.

Master role juggler. Collaborative work style. Excellent flexibility. Ability to serve in a variety of project roles.

People management skills, conflict managing skills, analytical skills, planning and organizational skills.

Strong written, analytic, verbal communication, and Dynamic Presentation skills.

TECHNICAL SKILLS & TOOLS:

Automation Testing Tools

Quick Test Pro/UFT, Win Runner, Ranorex, LoadRunner, Neoload, SoapUI, Postman, Informatica.

Test Management Tools

Test Director, Quality Center, HPALM, Clear Quest

Operating Systems

Windows XP/2000/ME/98/NT, UNIX, Linux, IOS, Android

Languages

C, C++, SQL, Java, TSL, .Net, shell scripting

Web Language

VB.Net, HTML, XML

Databases

Oracle, MySQL, SQL Server 2005, 2008

Devices

Motorola, iPhone, iPad, Samsung

Application Servers

Oracle9i, IIS, Apache

Browsers

Internet Explorer, Chrome, Netscape Navigator, Mozilla Fire fox, Safari

Project Management Tools

MS-Office 2003/XP, SharePoint, MS Visio, Excel, Power Point, MS Project.

Bug Tracking tools

Bugzilla, PVCS, QC, HPALM, Qlikview

WORK EXPERIENCE

Morgan Stanley, One New York Plaza, NYC Jan 2018 – Jun 2018

Sr Testing and Release Manager, IT

Working on UNIFY program (Wealth Management, Investment Platform) which facilitate relationship-based advice instead of product focused advice and align guidelines to the clients not the accounts. The program Implements a single platform that enables world class client-driven investment solutions with scale and efficiency.

Responsible for Smoke, Functional, Regression, End to end testing for all phases and design program documents as per requirements.

Manage communication with business partners and senior management to achieve project objectives.

Create reports for resource utilization and developed project estimates, schedules, coordinate with all stakeholders and participate in various meetings.

Evaluate customer complaints for quality and escalate issues if required.

Provide training to all testing team members and performed required audits.

Create reports for project statistics on Daily/Weekly/Monthly basis and analyze all project metric data.

Coordinate with test team members and administer all processes, procedures to ensure compliance for all quality goals.

Managed QA team of 21 resources (6-onsite, 15-offshore) and mentored them as Sr QA Manager.

Planned, scheduled, tested and released products; directed staff of 21.

Developed plans for individual career plans including performance reviews, succession planning, hiring and training

Worked with other managers in planning, scheduling and implementing Talent Management Suite.

Mitigated QA risks including escalation to senior management, and collaborated with cross-functional teams to ensure testing quality.

Introduced Project Management process that improved the end result by over 100%, eliminated communication problems within various departments in the company, and focused on improving product delivery on schedule and within budget.

Created and maintained project schedules, prepared milestone reviews, organized design reviews.

Created common test/tool strategy to supplement automation; reduced time to market

Environment: Java, Solr, SQL 2008, ServiceNow, SharePoint, Windows XP, Manual Testing, HP ALM, Mainframe MS Visio, MS Excel, PowerPoint, MS word, SDA, CQD.

HEALTHFIRST.ORG, 100 CHURCH ST, NYC May 2011 – July 2017

Sr. Manager QA, IT Quality Assurance Sept 2016 – July 2017

Manager QA, IT Quality Assurance Jun 2015 – Sept 2016

Sr. Test Lead, IT Quality Assurance May 2011 – Jun 2015

Worked on Multiple applications apart from mobile and web applications, which include Electronic medical records of Senior Health Partners, Member Portal, Health Insurance Exchange, Claims Appeals Tracking Systems, Web-services, SAS, DWH, Reporting, SharePoint, SSIS Packages or ETL, SQL 2005 & 2008.

Worked/Managed multiple projects.

Workday (ERP) implementation

Sales Logix

Trucare (Casenet)

Macess

Health share (Inter systems)

Salesforce

Provider Life Cycle Management (PLM)

Hyperion

ETL Testing (Informatica)

Member portal, Provider portal

Health insurance exchange (HIX)

Fully integrated dual advantage plan (FIDA)

DWH

PEGA

IVR call center application

SAS reporting

Mobile Applications

Web services (SoapUI)

Provided guidance to testing team on Front End, Back End, Negative, Positive, Functionality, Integration, Regression, Smoke and Manual Testing to check on major Functionality.

Oversee test cases with ALM/QC to manage the quality process.

Interacted with business SME’s to validate Gap Analysis so as to create additional test Cases to resolve the gaps.

Involved in Defect Management Meetings, which involved the Requirement Management, Development, Business Analyst and Change Management Teams to elaborate and assign the defects logged.

Worked with the developers, project team to track the defects and resolve them.

Led process improvement projects to reduce test times, integrate new tools and manage key tasks

Worked cross-functionally with other managers to streamline operations (Agile Integration Team)

Evaluated project requirements in both Agile, Waterfall and hybrid environments

Planned and coordinated resources needed to implement new test strategies (Agile Scrum, Sanity Suite Regression, etc.), resulting in development of best practice models

Led three Scrum teams in successfully executing complex testing and leadership tasks on several complex SaaS projects ensuring total quality management standards

Evaluated automated scripts and testing needs

Managed QA team of 23 resources and mentored them as QA Manager

Attended daily stand up meetings and constantly interacted within the team

Effectively communicated with the developers and product owner on daily basis

Identified risks, mitigated them where possible, and prioritized all tasks that could help deliver a shippable product at the end of every sprint.

Made suggestions and give input on automating nightly builds, Integration, and regression, as well as exploratory and acceptance testing.

Provided continuous feedback to the entire scrum and scrum of scrum (SoS) teams.

Environment: .Net, SQL 2005 and 2008, Helpstar, SharePoint, Windows XP, Manual Testing, HP ALM, SSIS Packages, UFT, Ranorex, FoxTrot, SAS, DWH, ETL, Informatica, SoapUI, Postman, Mulesoft, Mainframe, Qlikview.

CHUBB INSURANCE, WHITEHOUSE STATION, NJ Jun 2009 – Nov 2010 Sr. QA Analyst /Lead Analyst

The Chubb Corporation (Chubb) is a holding company divided into Commercial, Specialty and Chubb Insurances. The Masterpiece application (Chubb CPI's policy administration system) was written in Smalltalk. It was then planned to be written in Java with Websphere as application server using a third-party software called PDFS from company called FJA.This tool generates java code as an output to the complicated formulas, which are entered into it. Once the code IS generated, I was responsible for analyzing and testing the formulas on the backend to ensure that the expected outputs were realized. As a tester, I was working with three Java Debugger/Analyst resources who were debugging the code to determine defects and their corrections.

Worked with FJA's unit testing tool called CETA.

Involved in writing, creating and executing test scripts written in XML.

Responsible for analyzing and testing formulas on the backend to ensure that the expected outputs were realized and the formulas are correct in the new environment.

Involved in SDLC phases and interacted with stakeholders for the change requests for scenarios with respect to the Commercial Cash Management.

Worked with the developers to track the defects and resolve them.

Used WinMerge and XML-Spy to compare and refractor test cases in XML with the previous test cases created.

Ran the regression test suite by loading the tests in CETA to determine defects fixed since last run.

Interacted with business SME’s to validate Gap Analysis so as to create additional test Cases to resolve the gaps.

Involved in Defect Management Meetings, which involved the Requirement Management, Development, Business Analyst and Change Management Teams to elaborate and assign the defects logged.

Used Lotus notes to report the Bugs.

●Used Dino and Jerry tools to download the input and expected from the old Masterpiece Application.

●Performed manual testing to check on major functionality of Masterpiece application.

Environment: Smalltalk, Java, Java Script, Windows XP, Manual Testing, Win Merge, Altova XML SPY, Lotus notes, HTML, CETA, PDFS, Informatica, Mainframe.

Bank of America (Merrill Lynch & Co., Inc), Hopewell, NJ Sept 2008 – Jun 2009

Sr. QA Analyst /Lead Analyst

Involved in writing test plans based on Functional Requirements and Business Rules.

Developed and executed high level scenarios, test cases and extensively participated in preparing test procedures.

Responsible developing Test Cases using Quality Center as a Test Management Tool.

Developed and executed test cases and extensively participated in preparing test procedures.

Developed automated test scripts for functional and Regression tests using Quick Test Pro (QTP).

Performed System, Front end, backend testing using SQL queries, Negative, Positive, Functionality, Integration, Regression, and manual testing to check on major functionality of AUT.

Used Quality Center (QC) and Rational Test Manager to report the bugs and manage quality process.

Conducted multiple cycles of Regression Testing using the automated scripts.

Made changes to the deployment script written in shell scripting.

Worked with the developers to track defects and resolve technical issues

Environment: .NET, Java, JavaScript, J2EE, Windows XP, Manual Testing, Quick test pro, Rational Clear Quest, Quality Center, Rational Test Manager, Altova XML SPY, Shell scripting, Mainframe, SQL and TOAD.

Merrill Lynch & Co., Inc, Hopewell, NJ Oct 2007 – Sept 2008

Sr. QA Tester/Analyst

Worked on both Global Markets and Investment Banking and Global Wealth Management projects.

Worked on Profiler Application, Jumbo CD’s, Check21 and Business Center application in Commercial Cash Management sector.

Interacted with back office Fiserv (Back office) to validate Test Scenarios and to create additional test cases for Commercial Cash Management (CCM).

Involved in Defect Management meetings, which includes Requirement Management team, Developers, Business Analysts, Change Management team and Back-Office (Fiserv) team.

Involved in writing test plans based on Functional Requirements and Business Rules.

Developed and executed high level scenarios, test cases and extensively participated in preparing test procedures.

Responsible developing Test Cases using Quality Center as a Test Management Tool.

Developed and executed test cases and extensively participated in preparing test procedures.

Developed automated test scripts for functional and Regression tests using Quick Test Pro.

Performed System, Front end, backend testing using SQL queries, Negative, Positive, Functionality, Integration, Regression, and manual testing to check on major functionality of AUT.

Used Quality Center and Rational Test Manager to report the Bugs and manage quality process.

Conducted multiple cycles of Regression Testing using the automated scripts.

Made changes to the deployment script written in shell scripting.

Worked with the developers to track defects and resolve technical issues

Environment: .NET, Java, JavaScript, J2EE, Windows XP, Manual Testing, Quick test pro, Rational Clear Quest, Quality Center, Rational Test Manager, Altova XML SPY, Shell scripting, Mainframe, SQL and TOAD.

Wells Fargo, Des Moines, IA Dec 2006 - Sept 2007

QA Tester / QA Analyst

Involved in various phases of SDLC and interacted with stakeholder for the change request for all Rule Sets with respect to the fee component.

Involved in functionally testing (Component), Regression testing Performance testing.

Fees Rules were tested by varying combinations of input criteria against the palisades code entered into blaze and the requirements in CoBBRa.

Involved in writing the test plan for the Fee Component to facilitate test planning and execution for wells Fargo Deal Decisioning project, which includes the testing approach, process, tools, and test environment.

Created Test Cases in XML using XML SPY. Output results will be compared to this input criterion to determine if the pricing service produced acceptable results based on the rules that were coded by palisades.

Created test cases within a larger testing suite, which will encompass various types of all in price calls. From these suites, our specific test cases will be created, reviewed, translated into XML, and loaded into the Test Harness for execution.

Used Win-Merge to compare / refractor test cases in XML with previous test cases created.

Generated artifacts including Test Scripts, Metrics, XML files, results, Performance /Volume/Stress test results, and requirement Tractability reports.

The results from both Pricing Rule Engine and the Test Harness (depending on the level of testing) were distributed for review and validation to Business SME’s.

Analyzed the results in Test Harness and logged defects in Rational Clear Quest.

Performed regression testing by reloading the tests into Test Harness and rerun to determine whether the defect/bug is fixed.

Performed System, Front End, Back End, Negative, Positive, Functionality, Integration, Regression, Smoke and Manual Testing to check on major Functionality.

Responsible in developing test cases with Quality Center to manage the quality process.

Environment: Java, Java Script, Windows 2000, Manual Testing, Win Merge, Altova XML SPY, Rational Clear Quest, HTML, PTP Test Harness, SQL, Quality center, TOAD.

Test Engineer, ECIL Corporation, Hyderabad, India Nov 2003 – May 2004

QA Team Lead, Electronics & Computers systems, Hyderabad, India Apr 2001 – May 2002

EDUCATION

●Masters in Electronics and Communications Engineering (M.E) from India.

●Bachelors in Electronics and Communications Engineering (B.E) from India.

COURSES & CERTIFICATIONS

●Agile 101 Training from LitheSpeed. New York City, New York.

●Leading SAFe 4.0 Course from Blue Agility. New York City, New York

●Management Courses: Difficult Interactions, Trust, Coach

●Developing SQL Queries for SQL Server®: Hands-On. Course completion certificate from Learning Tree. New York City, New York.

●SSIS package course completion certificate from Learning Tree. New York City, New York.

●HP ALM course completion certificate from Avnet Genilogix.

●Requirements overview course completion certificate from ASPE Training.

●Critical skills for writing better requirements course completion certificate from ASPE Training.

●Aptech Computer Education certification in C programming.

●Certificate in Embedded Systems from CMC Limited, Hyderabad.

Visa Status: Green card (GC) holder.

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