Sonya Sheley

Customer Service Expert

Ocklawaha, FL 32179

ac5zxf@r.postjobfree.com

352-***-****

A position as a Customer Service Representative where my skills in data entry, confidential paperwork, and general problem solving, for over six years will be utilized to the fullest for the growth of the Company.

Work Experience

Customer Service Representative

Sitel - Ocala, FL

October 2017 to March 2018

Customer Service for Insurance Benefits

VIP client Relations

Assist customers

HSN

2016 to July 2017

with general order information

Package tracking

Orders

Payment

Assist members

Allied Dispatch Solutions

2015 to 2016

with dispatching of roadside assistance

Taking payments for services

Customer Care and Sales Representative

Century Link Work At Home

2012 to 2015

Assisted callers with general information.

Sales.

Technical support.

Customer Service Representative

Belleview, FL

2011 to 2011

Assisted callers with general information.

Sales.

Technical support.

Took payments for prepaid minutes

Warehouse Assistant

Digital Juice - Ocala, FL

2005 to 2006

Assisted with receiving of stock daily.

Proficient in Microsoft Office.

Proficient in UPS, FedEx, and DHL shipping software. Inventory control.

Experience in confidential paperwork.

Laborer

Labor Ready - Ocala, FL

2004 to 2006

General Labor.

Customer Service Representative

Cingular Wireless - Ocala, FL

2001 to 2004

Assisted callers with general information.

Sales.

Technical support.

Assisted with training of new representatives.

Took payments for customer bills.

Education

Certificate in Sustainable Gardening and Landscape Design College of Central Florida Ocala - Ocala, FL

2010

Diploma

Good Start Private School Ocala - Ocala, FL

1992

Skills

Call Center, Customer Care, CSR, Customer Service

Contact this candidate