ASHLEY ARTHUR MHANDU
Date of Birth: 2 May 1992 (26 years)
Language: Shona and English (excellent), Spanish and Zulu (beginner) Height: 178cm (1.78m)
Phone Number: +27-73-787-****
Address: Pretoria, South Africa
Talented individual with a desire to make guests feel welcome. An energetic personality coupled with a strong work ethic. Proven leadership skills with attention to detail. Loyal, dependable and friendly. Looking to bring great skills in food safety processes and customer service to a new company.
Quality-driven Team Crew Member ready to enhance team success by leveraging proficiency in all areas of hospitality and serving operations. Well-versed in cleaning and sanitizing, clearing trash and preparing orders. Offering years of experience in Hospitality establishments.
09/2017 to Current
Tutor and Caregiver at Little Harvard Learning Centre- Pretoria, South Africa - Planning and leading games, reading and activities for groups of diverse children.
-Escorting children on outings and trips to local parks and zoos.
-Developing multilingual and multicultural staff and curriculum to serve families from diverse backgrounds.
-Due to training in first aid, tutoring and versing children on safety procedures and what to do in emergencies.
02/2017 to 05/2017
Caterer at Awake Grace Ministries Church - Polokwane, South Africa
-Provided friendly and courteous service to all guests.
-Hand-washed dishes and glassware thoroughly.
09/2016 to 12/2016
Cashier Customer Service at Chicken Inn Gweru - Gweru, Zimbabwe
-Managed quality communication, customer support and product representation for each client.
-Stocked and rotated inventory regularly.
-Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
06/2015 to 06/2016
English Tutor at Budiriro College - Gweru, Zimbabwe
-Taught Creative writing to a diverse class of 35 students.
-Created and enforced hands-on curriculum to promote student interest and receptive learning.
-Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.
05/2015 to 07/2015
Waiter at Primi Piatti - Polokwane, South Africa
-Resolved problems promptly and escalated larger concerns to management.
-Performed additional tasks to keep the dining room running smoothly.
-Welcomed guests with a personable attitude and smile, offering to bring their beverage orders while they reviewed the menu.
01/2014 to 12/2014
Waiter at Panarottis Mall of the North - Polokwane, South Africa
-Maintained an accurate wait list.
-Guided guests through the dining rooms and provided needed assistance.
-Promptly served all food courses and alcoholic beverages to guests.
-Stocked and maintained silverware, linen and condiments.
-Checked on table at appropriate intervals to refill drinks and respond to requests.
-Appropriately suggested additional items to customers to increase restaurant sales.
-Maintained safe food handling and other standards at all times. EDUCATION
National Certificate in Tourism and Hospitality at Gweru Polytechnic 2016
Certificate in First Aid
SKILLS AND COMPETENCIES
Dynamic, enthusiastic and passionate about the hospitality and tourism field. Flexible, loyal, self-driven and high levels of empathy. Great customer service skills, aptly resourceful, friendly and open attitude. Fluent in English and high listening skills.
Ability to adapt to flexible work timings, interacting with people calmly and coordinating action in stressful situations.
First Aid certified.
Available on request