Srinivas Reddy.M Email: ac5zuy@r.postjobfree.com

Mobile: 965-***-****.

Objective:

Broad experience in Service Delivery and Change, Incident, Risk Management (GRC Archer) Security Analysis, Additionally trained in CISA. Seeking a better position to the current position to utilize my skills and abilities.

Certifications

• ITIL V3- Certified.

• RHEL Certified

• Knowledge in CISA and ISO 27001.

• Server 2003 and MCP Certified.

Professional Experience:

Company: Magna InfoTech (August 2014 to April 2018)

Client: Franklin Templpeton Investment. (Oct 2016 to April 2018)

Position: Change Coordinator and Information Security Analyst.

Roles and Responsibilities:

Change Management:

• Coordinate with Application development, Database and business teams with FTT and support teams to ensure the smooth process of change migrations.

• Streamlined the processes to avoid delay in migration of the changes to production.

• Develop a set of actionable and targeted change management plans, including communication, change implementation and training plan.

• Identify gaps and work to develop and implement corrective actions in risk mitigation.

• Facilitated CR and ticket review meetings with business on weekly basis to discuss the impact of change migrations on production environment.

• Ensure all the changes are implemented as per the schedule by change requestor.

• Review, monitor and communicate the progress of changes to all relevant parties.

• Ensure a back-out plan is in evidence and has been considered within the overall implementation plan to minimize impact to service availability,

• Ensure configuration items are liked to the change.

• Review the planned changes and scope of changes.

• Attending timely meetings with Application Development and CAB Team on regular basis on Change reviews.

• Obtain business and management level approvals as per the CR priority.

• Continuously follow-up with support team for relevant notification updates per SLA, and drive to resolution.

• Identify, analyze and prepare mitigation tactics for risk.

• Ensure all approval is granted prior to implementing changes.

• Sent out communication to end users about downtime of the applications.

• Conducting refresher trainings to the Application Development Team to make them aware of the changes in processes.

Information Security Analyst:

Roles and Responsibilities:

• Risk and Governance with Archer Tool.

• Interface between the auditors and the engagement for the audit.

• Take security question from the auditors and help engagement prepare evidence to showcase to auditors.

• Handle various audit queries from internal and external audits and provide the requested data.

• Review the security access controls with AD team to fill the gaps with respect to security and audit.

• To co-ordinate with various Application Development (AD) terms and Engineering team and help them to fix the findings.

• To co-ordinate with GIS Compliance team and helping Application Development (AD ) teams in filing Remediation Plan or Exception.

• Review the security policies and standards as per the organization.

• Analyze and fix the Vulnerability and Pen test findings coordinating with AD Teams

Client: DXC (August 2014 to Sep 2016)

Position: Change and Incident Management, System Analyst.

Roles and Responsibilities:

• Managing high and critical incidents, changes and to ensure timely completion and managing user escalations for incidents and service requests.

• Create Change and Incident reports.

• Review, close the changes and incidents in timely manner.

• Ensure that standardized methods and procedures are followed for efficient and prompt response, analysis, documentation, and ongoing management & reporting of incidents.

• Handling a Team of 8 to 10 people and train new hires.

• Tracking the approvals and executions of the incoming change requests.

• Monitor various tools like BMC Remedy, Matrix, Service Now and Siebel and respond to alerts within defined SLA.

• Host CAB calls and document the decisions.

• Escalate high priority incidents to Off-site On-Call groups to drive issues to fastest possible resolution through Call/E-mail/Chat.

• Interact with internal business partners / 3rd party vendors via phone / e-mail.

• Attend offshore calls on High Priority Incident Tickets & Being accountable for successful Incident Management.

• SPOC for client BOSCH to create and reroute the tickets appropriately and generate reports on daily basis.

• On call support coordination with the clients and the onsite technical team.

• Continuously follow-up with support team for relevant notification updates per SLA, and drive to resolution.

• Complete executive summaries for all severity 1 and severity 2 on request.

Company:Newwave computing Pvt Ltd.

Client: Virtusa INDIA Pvt Ltd (February 2013 to August 2014)

Position: Service Desk Coordinator and Vendor Management)

Roles and Responsibilities:

• Active monitoring for new change Service Requests.

• Complete executive summaries for all severity 1 and severity 2 on request.

• Allocation of Assets for New Joiner & Clearance process for employees upon resignation

• Submission of Weekly & Monthly Stock Report to the IT Management.

• Monitoring inventory of assets is maintained at all times.

• Monitor and maintain the Asset Management System as computer input, asset condition renewals and upgrade.

• Maintain Asset History and generate Asset History reports.

• Check if the received assets are in good working order without any physical damages.

• Coordination with vendors for warranty, Annual maintenance contract and related support.

• Responsible for sending all incident notifications as per agreed process.

• Ensure incident timeline Report is created immediately after resolution.

Company: CMS INFO Systems Pvt. Ltd

Client: Bharti Axa Life Insurance.

Position: Service desk coordinator (April 2008 to December 2010)

Roles and Responsibilities:

• Administering and Monitoring LANs with regular Data backups.

• Troubleshooting for LAN issues.

• Troubleshooting Outlook email services.

• User accounts monitoring, resource allocations etc.

Education

Bachelor’s in Computers from Sri Krishnadevaraya University.

Personal Details

Name Srinivas Reddy.

Date of Birth 5thFebruary 1983

Residential Address Hyderabad.

Father’s Name Venkata Reddy. M

Languages Known English, Telugu and Hindi.

Date :

Place SRINIVAS REDDY

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