Management Administrative Assistant

KAREN TABB

*** ******** *** ********, ** *****

917-***-**** ***********@*****.***

TECHNICAL SKILLS

Oracle SQL/Developer, Microsoft SQL 2012, HTML/CSS, Database Management, Project Management, Web Architect, Centerstone, Building Engines, Photoshop, Dreamweaver, Microsoft Visio, Microsoft Office Suite, ServiceNow

EXPERIENCE

06/2017-Current

IT Coordinator, NBC Universal, INC

Processed over 2 million worth of orders annually;

Execute buying duties via SRM and Purchase Manager;

Coordinate all Installs, Moves, and hardware deliverers via ServiceNow

Handled all technology escalations relating to procurement duties;

Manage asset database of 3000 recorders (developed internal process to recover exiting employee hardware saving est. of 20K annually);

Ensure retired computers are properly disposed of according to policies and security guidelines;

Facilitate RMA’s; (reconciled invoices with AP dept.)

Worked with mobile team on reconcile lines over service with inactive employees, Project produced savings of 300K annually;

Managed daily queue to ensure all aged tickets were update/closed

05/2017-06/2017

Facilities Supervisor, NBC Universal, INC

Completed payroll each week for staff;

Created monthly work order reports used in meetings;

Created monthly elevator entrapments report;

Ordered signage through Reprographics as needed to update and or maintain the changes within the building;

Assisted management with daily task and maintenance;

Assisted management in tracking facilities concerns and finding solutions;

Worked with outside vendors and engineers to ensure a well maintained facility;

Assisted in updating call reference list as changes occur;

Assisted in updating SOP and Email Communications.

08/2015-05/2017

Facilities Coordinator, NBC Universal, INC

Assisted Facilities and Project Management teams to efficiently complete projects and reach goals on time;

Liaised between Facilities and Project Management teams, Clients, and External Business Partners;

Communicated risks and issues to Facilities teams to address delays and prevent further complications;

Scheduled, confirmed, and managed vendor assignments;

Promptly entered all service requests into Centerstone or Building Engines, and supervise team entries;

Conducted daily follow up on all service requests to confirm completion, and ensure resolution if not completed;

Ran weekly and monthly reports tracking Power Issues and Completed Name Inserts;

Collaborated with Reprographics team for building signage;

Assisted in updating call reference list as changes occur;

Assisted in updating SOP and Email Communications;

Managed incoming calls from internal and external locations and businesses.

09/2012-06/2014

College Assistant, Brooklyn College Athletics and Recreation

01/2008-05/2009

Presentation Code Developer, R/GA

10/2006-01/2008

Systems Coordinator/Administrative Assistant, R/GA

EDUCATION

09/2015 -12/2017

BS Computer Information Systems, Medgar Evers College of CUNY, Brooklyn, NY

01/2000-12/2000

Diploma in Management Studies, Jamaican Institute of Management, Jamaica

COURSES AND CERTIFICATIONS

02/2014- 5/2014

Microsoft Certification, MTA Microsoft Technology Associate

Database Fundamentals – Exam 98-364

Querying Microsoft SQL Server 2012 -Exam 70-461 – in progress

09/2007-12/2007

HTML/CSS and Web Architect Course, NYU, New York

04/2018 –Present

Microsoft Professional Data Science Certification

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