Operations Manager

Robert E. Anderson

***** ****** ******

Burnsville, MN 55337

952-***-****/612-***-**** (Cell)

OBJECTIVE

Seeks position of responsibility where my talents can be utilized to their fullest with an emphasis in upper and multi-unit management.

SUMMARY

High energy, results oriented management executive with demonstrated achievement in all phases of management. Excellent track record of sales increases and bottom line results. Known for being both a team player and team builder

QUALIFICATIONS

Over 35 Years of Successful Management Experience Including Coordination of Personnel in the Bar/Restaurant, Retail Healthcare, Beverage Wholesale, and Regional Brewery Operations.

Multi-Unit experience with Papa Murphy’s Take n’ Bake, Ground Round and Stuart Anderson Restaurants.

Developed and Implemented Several Innovative and Cost Effective Restaurant and Food Service Concepts which Yielded Substantial Income and Profit.

Responsible for Several Successful Restaurant Openings - Responsibilities included all staffing, training and bookkeeping operations.

Built several highly energized, motivated teams focused on efficient customer service that lead to high productivity and low turnover.

Developed and implemented a wide variety of menus and wine lists for several restaurants.

Conducted several innovative advertising and promotional campaigns for restaurants and regional brewery.

Created Several Successful Staff and Management Incentive Programs.

Consistently Exceeded Both Sales and Gross Profit Objectives During Management Tenure at Rex Distributing Co., Inc.

Managed and developed various commercial accounts - Negotiated several successful competitive bids.

Worked closely with branch management in order to create the leading branch operation in a four- state region in an extremely competitive market environment.

Negotiated Several Successful Relationships with Suppliers, Distributors, and Sales Staffs.

35+ Years of Solid Marketing Experience with a Proven Track Record of Sales and Profit Increases.

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PROFESSIONAL EXPERIENCE

Sodexo USA-UM Medical Center-Minneapolis, MN. 2016-2018

Operations Manager II- Food Service Provider for Large Hospital.

Responsible for Overseeing 320+ Bed Patient Clientele, 2,250 Staff and General Guest Dining Restaurant (1.8M+/yr. retail sales), and 2 Staffed Coffee Shops (7.5K retail sales). Schedules/Trains/Directs 10-Person Management Staff. Oversees Management of 130 Union/20 Non-Union Employee Staffs. Conducts/Implements all Major Sodexo Healthcare Initiatives Including the FOSS/CARES Hospitality Training, At Your Service, Fresh Inspirations, as well as the National Partnership for a Healthier America (PHA). On-Going Use & Familiarity with Sodexo Software/Support Including, FMS, SMG, Cost & Price Models, Halo, Kronos, Brio, E-Vision, etc. Main compliance Manager for HAACP, Joint Commission, EcoSure, State Health Department, etc. for their respective Food, Facilities, and Retail Audits.

Sodexo USA-Fairview Southdale Hospital, Edina, MN. 2012-2016

Patient Service Manager II- Promoted to Position after Successful Tenure as

Retail Manager III-Food Service Provider for Mid-Sized Hospital (1.2M+/yr.sales). Responsible for 230+ Bed Patient Clientele, 1,800 Staff and General Guest Dining Restaurant. Departmental Head of Patient Services Responsible for Implementation and Overseeing of At Your Service Dining Concept. Prior to that, was Departmental Head of Retail Responsible for Conducting Successful Launching of Fresh Inspirations and Mindful Concepts. Conducts/Implements all Major Sodexo Healthcare Initiatives Including the FOSS/CARES Hospitality Training, as well as the National Partnership for a Healthier America (PHA). On-Going Use & Familiarity with Sodexo Software/Support Including, FMS, SMG, Cost & Price Models, Halo, Health Touch, Epic, SodexoNet, etc. Attained Sodexo Wellness Certification of Crosstown Cafe. Involved with Large Volume Retail, Production, AYR Patient Services, Catering, Special Events, Nutrition and Union Labor Relations.

Divine Swine Catering Co. Inc., Lakeville, MN. 2000-Present

Catering Supervisor-Responsible for Food Preparation, Presentation, Customer Service, Set-Up, Food Service and Clean-Up of Individual Off-Site Catering Assignments (80+/year). Assist in Event Coordination, Staff Training and Food Expediting. Represented Company in various Marketing and Networking Events/Groups. Responsible for Management of Key Accounts.

Thom Pham’s Wondrous Azian Kitchen, Minneapolis, MN. 2010-2011

Events and Catering Manager/Operations Supervisor-Successfully opened 200+ seat fine-dining, Asian- Fusion restaurant and bar. Responsible for daily restaurant operations, facility upkeep/maintenance, vendor relations, community and business networking, staff recruitment/training/supervision and customer service ambassador. Departmental head of large party booking/planning/menu selection for lounge and dining private facilities and developer of off-site catering division.

Sodexo USA-UM Medical Center-Minneapolis, MN. 2007-2009

Retail Manager I-Food Service Provider for Large Hospital (2M+/yr. retail sales). Responsible for 300+ Bed Patient Clientele, 2,500 Staff and General Guest Dining Restaurant. Trained in Large Volume Retail, Production, Patient Services, Catering, Special Events, Nutrition and Union Labor Relations.

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Papa Murphy’s International, Vadnais Heights, MN 2004-2005

District Manager of Operations – Responsible for Daily Operations of Units in 3-Store District. Hire, Train and Supervise Unit Managers and Assistant Managers. Assist Unit Managers in Staff Development and Evaluations. Coordinate/Monitor all Monthly In-Store, Regional/National Features/Specials. Research, Develop, Roll Out New Product Lines. Cost of Goods and Labor Forecasting/Control. Establish Business Relationships with Community. Initiate Area-Specific Marketing Plans. Negotiated Vendor Relationships. Conduct Periodic Store Performance Evaluations. Safety/Quality Assurance Committee Set Up and Maintenance.

Brackett’s Crossing Country Club, Lakeville, MN 2002-2003

Director of Marketing/Memberships – Responsible for Recruitment and Orientation of new Members of Golf and Country Club. Coordinated Catering and Special Event Activities. Also Responsible for Corporate/Charity Tournament Recruitment and Coordination, as well as Effectively Marketing the Multiple Revenue Entities of the Club. Duties included Mail/Phone Solicitations, Communications through Newsletter, Website and Direct Mailers. Negotiated Relationships with Current and Perspective Members, Local and Regional Advertising Media

and other Promotional Partners. Established Relationships with various areas Chamber of Commerce. Involved in Strategic Planning, Event Planning/Execution, Member Service and Budget Formation and Control.

August Schell Brewing Company, New Ulm, MN 1997-2002

Premier regional brewery. 2nd oldest family owned/operated brewery in America.

Director of Sales and Marketing – Responsible for sales and marketing co-ordination for 10- State, 45-Distributor territory. Duties included Staffing, Training, and Management of sales teams. Negotiated relationships with retailers, key accounts, Chain Store accounts, local and regional Advertising media and other promotional partners. Involved in Strategic Planning,

Product Research and Development, Event Planning/Execution, Quality Assurance and Control, Budget Formation and Control. New Product Introductions and Rollouts.

Rex Distributing Co., Inc., Minneapolis, MN 1993 - 1996

Leading Import and Regional Beer Distributor - Company was sold September 1996 to Miller Brewing.

Sales Manager – Originally employed as Sales/Marketing Representative progressing to Sales Manager. Duties included Staffing, Training, and Management of Sales/Merchandising Teams. Negotiated Relationships with Suppliers. Strategic Planning and Policy Development. Conducted New Product Introductions and Rollouts.

Joe Senser's Sports Grill and Bar, Bloomington, MN 1989 - 1993

Large High Volume Sports Grill and Bar.

General Manager – Managed Full Operations of Highly Successful 250 Seat Dining Room and Bar including Supervision of 150+ employees.

Tijuana Yacht Club, Minneapolis, MN 1988 - 1989

Authentic Mexican themed restaurant with high-energy night club.

General Manager – Conducted successful grand opening under budget. Managed all operations.

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Restaurant Consultant, Burnsville, MN 1986 - 1993

Clients include exclusive restaurants and also smaller establishments. Wide variety of focuses including staff training, management training and theme changes.

Champps Sports Café, Saint Paul, MN 1986 - 1987

High energy sports theme bar and restaurant.

General Manager – Managed all facets of operations and assisted in initial growth of franchise.

Stuart Anderson Restaurant, Chicago, Fridley, Minnetonka and Roseville 1983 - 1986

Western theme family steak house with high-energy night club.

General Manager – Successfully opened these locations and trained permanent managers. Completed MAPS training and performed District-wide training and financial duties.

Howard Johnson Company d.b.a. Ground Round Restaurants, Saint Paul, MN 1980 - 1983

Moderately priced family theme bar / restaurant.

Manager – Managed all facets of operations. Assisted Area Management in financial, inventory control and training responsibilities.

EDUCATION

Central Michigan University, Mt. Pleasant, MI.

Major - Public Admin. / Minor - Business Admin

Wm. Scholl College of Podiatric Medicine, North Chicago, IL. .

Board Certification in Pedorthics

References Available On Request

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