Human Resources Manager
Resume:
Angela Glaviano, MA, PHR
**** ******* ******, *** *******, LA 70124 ******.********@*****.*** OBJECTIVE
Accomplished and ambitious Human Resources Professional with experience in hospitality, banking, and education industries, seeking an opportunity with an organization that contributes to the culture and economy of New Orleans. PROFILE
• Adept at analyzing department managers’ staffing needs, job applicants’ skills, and corporate culture factors to forecast recruiting needs and identify opportunities for employee growth. Ambitious and committed to the highest level of performance and career development. Strong team and leadership values.
• Strong written and verbal communication experience. Able to successfully interact with and build productive relationships with department managers, staff, and universities. Highly flexible to rapidly changing markets.
• Demonstrated success as a top performer and maintained an outstanding track record of success by meeting and exceeding recruitment, turnover, and personal growth goals in hospitality, banking, and education industries. PROFESSIONAL EXPERIENCE
New Orleans Country Club – New Orleans, LA 10/2016 to Present
Human Resources Manager
• Responsible for documentation of employee conflict resolution and progressive disciplinary decisions.
• Responsible for recruiting and benefits administration.
• Responsible for monthly safety meetings and property safety inspections. Accomplishments include:
• Revision of company policies and handbook.
• Completion of I-9 audit and documentation of corrections.
• Revision of job descriptions for all jobs in the company to ensure EEOC, FMLA, and ADA compliance. The Ruby Slipper Café – New Orleans, LA 03/2016 to 10/2016
Human Resources Representative
Responsible for front of house management of two New Orleans locations. Accomplishments include:
• Recruiting and hiring to staff four New Orleans locations.
• Documenting, investigating, and resolving employee relations issues at four New Orleans locations.
• Guiding employees and managers through conflict resolution in order to improve corporate culture and maintain legal compliance.
Orleans Parish School Board
Esperanza Charter School – New Orleans, LA 07/2015 to 10/2015 Hynes Charter School – New Orleans, LA 12/2010 to 05/2015
English Teacher
Promote collaborative learning and teach grammar through application of writing to students. Responsible for meeting and exceeding standards in a competitive environment at classroom and school levels. Develop strong, professional relationships with students’ families to gain trust with child development, as well as for the school’s English curriculum. Accomplishments include:
• Systematically raised student writing scores from 7% to 92% achievement.
• Exceeded state goals for student grammar learning, raising scores from 0% to 84% achievement.
• Earned a 3.9/4.0 on the Compass Information System for teacher evaluation for the 2014-2015 academic year.
• Established and maintained three extracurricular activities: school magazine, recycling program, and book club. St. Dominic School – New Orleans, LA 12/2007 to 07/2010
Second Grade Teacher
Taught second grade in the private sector and learned the greater responsibilities of instructing the full curriculum. Accomplishments include:
• Established and maintained a Title I assistance program with the special education teacher.
• Exceeded expectations of administration, specifically in regards to planning, instructing, and community relations.
• Promoted awareness of and worked for the success of community events to raise funds for the school. Capital One Bank – New Orleans, LA 07/2001 to 08/2006
Recruiter Associate
Responsible for staffing 40 retail branches in Jefferson, Orleans, and St. Bernard Parishes. Accomplishments include:
• Strategically reduced teller turnover from 65% to 20-30%.
• Consistently met deadlines for managers’ hiring goals with candidates who proved to have longevity with Capital One.
• Established and maintained retail branch operations through the post-Katrina recovery and Hibernia’s acquisition. EDUCATION
Master of Arts, English: Professional Writing, 3.7 12/2017 University of New Orleans, New Orleans, LA
Certification, Professional in Human Resources 07/2017 Louisiana Teaching Certificate, Level 1 528043 01/2013 Bachelor of Arts, Human Resource Management, 3.5 12/2003 Southeastern Louisiana University, Hammond, LA
VOLUNTEER VOLUNTE ER EXPERIENCE
Young Leadership Council
Power Ties Committee Member 08/2010 to 09/2016
Grant Corps Participant 03/2016 to 04/2016
REFERENCES
Name Employer Title Phone
Sharon Hamblin Capital One Bank
Recruiting Manager
Melissa Burchardt Ruby Slipper Café Controller 504-***-****
Kathleen Messina Pelleteri and Wiedorn Paralegal 504-***-**** Maria Schneider Academy of the Sacred Heart Early Childhood Division Head 504-***-**** Indicates a professional reference.
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