Customer Service Manager

Michelle Travis

*** ****** ***

Horsham, PA *****

215-***-**** (mobile)

********.*******@*******.***

OBJECTIVE

To obtain a position that will utilizes my skills, abilities and experience to contribute to the company's success. I have an extensive background in customer service, scheduling, cash management and human resources.

EXPERIENCE

01/2000 - 04/2018

Office Manager, Powell's Electric Service Inc

Hatboro, PA

Provide excellent customer service. Schedule all estimates and job projects. Resolve any customer requests including providing completed PECO rebate forms and all required township permits. Handle all accounting including accounts payables, accounts receivables and payroll utilizing Sage Accounting software. Handle all personnel issues including payroll, insurance and material and tool requests.

01/1991 - 12/2000

Office Manager, Softwrite Computer Systems

North Wales, PA

Supported three owners, CEO and sales staff in a software development company. Provided all accounting services including accounts payable, accounts receivable and payroll utilizing Quickbooks Accounting software. Performed sales calls and developed estimates. Assisted in developing software user manuals and trained customers on using new software. Acquired certification with Microsoft and IBM. Provided customer service. Supported all of the staff. Handled all timecards, logged and followed up to ensure billing was up to date. Planned special events for customers including golf outings, luncheons and dinners.

EDUCATION

09/1979 - 06/1982

Upper Moreland Senior High School

Willow Grove, PA

High school graduate or equivalency certificate (GED)

Distinguished honor roll

REFERENCES

Clark Martino, Kulicke & Soffa, Ft. Washington, PA 215-***-****

Kristy Poh, Workspace Property Trust, Horsham PA 267-***-****

Jamie Keebler, Somerset Properties, Lower Gwynedd PA 215-***-****

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