Customer Service Care
Resume:
Cynedice Rice
Customer Service Representatives
Fort Myers, FL 33919
************@*****.***
Willing to relocate
Authorized to work in the US for any employer
Work Experience
Customer Service Representatives
Lynx Services - North Fort Myers, FL
June 2016 to May 2017
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Additional employability skill:
• Protect the security of customer records to ensure that confidentiality is maintained. Review records for completeness, accuracy, and compliance with regulations.
• Retrieve service records for managers, technicians, or other personnel. Crew Member
McDonald's - Fort Myers, FL
June 2015 to June 2016
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Observing, receiving, and otherwise obtaining information from all relevant sources.
• Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e- mail, or in person.
• Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Teacher
Kidz Kastle Childcare - Fort Myers, FL
October 2014 to May 2015
• Establish and enforce rules for behavior and procedures for maintaining order.
• Organize and lead activities designed to promote physical, mental, and social development, such as games, arts and crafts, music, storytelling, and field trips.
• Teach basic skills, such as color, shape, number and letter recognition, personal hygiene, and social skills.
• Observe and evaluate children's performance, behavior, social development, and physical health.
• Read books to entire classes or to small groups. Front Desk Associate
Acoustic - Kissimmee, FL
January 2012 to February 2013
• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Schedule appointments and maintain and update appointment calendars.
• Hear and resolve complaints from customers or the public.
• File and maintain records.
Education
Certificate
Institute of Health Careers - Lehigh Acres, FL
August 2017
Skills
Call Center, Customer Service, Customer Care, CSR
Contact this candidate