Cynedice Rice

Customer Service Representatives

Fort Myers, FL 33919

ac5zns@r.postjobfree.com

239-***-****

Willing to relocate

Authorized to work in the US for any employer

Work Experience

Customer Service Representatives

Lynx Services - North Fort Myers, FL

June 2016 to May 2017

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Additional employability skill:

• Protect the security of customer records to ensure that confidentiality is maintained. Review records for completeness, accuracy, and compliance with regulations.

• Retrieve service records for managers, technicians, or other personnel. Crew Member

McDonald's - Fort Myers, FL

June 2015 to June 2016

• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

• Observing, receiving, and otherwise obtaining information from all relevant sources.

• Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

• Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e- mail, or in person.

• Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Teacher

Kidz Kastle Childcare - Fort Myers, FL

October 2014 to May 2015

• Establish and enforce rules for behavior and procedures for maintaining order.

• Organize and lead activities designed to promote physical, mental, and social development, such as games, arts and crafts, music, storytelling, and field trips.

• Teach basic skills, such as color, shape, number and letter recognition, personal hygiene, and social skills.

• Observe and evaluate children's performance, behavior, social development, and physical health.

• Read books to entire classes or to small groups. Front Desk Associate

Acoustic - Kissimmee, FL

January 2012 to February 2013

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

• Schedule appointments and maintain and update appointment calendars.

• Hear and resolve complaints from customers or the public.

• File and maintain records.

Education

Certificate

Institute of Health Careers - Lehigh Acres, FL

August 2017

Skills

Call Center, Customer Service, Customer Care, CSR

Contact this candidate