Customer Service Nursing Assistant

Joni Tabler• **** River Exchange Dr. Norcross, Georgia 30092

e-Mail: ********@***.*** • Cell: 614-***-**** page 1 of 1

Skills and Qualifications

Over ten years of experience conducting quality inspections. Ability to set priorities and meet goals and deadlines with attention to detail. Works well independently and as a team. Proficient in use of PC’s, Microsoft Word and Excel. FIC certified. Basic coursework of one segment completed in Spanish Language.

Professional Experience

Qspex Technology Inc. Alpharetta, GA 30004

Corporate QA Specialist 2012-2018

Ensuring that the finished goods produced at the Optical Service Centers (OSC) comply with all internal/external quality standards and regulations in all 4 of our locations.

Conducting In-coming and in-process QC inspections.

Conducting Customer Complaints investigations.

Performing Deviations, NCR as directed by the Quality Assurance management staff.

Assisting with CAPA investigations as directed.

Inspecting finished eyewear spectacle lenses to detect flaws and failures of physical characteristics.

Inspecting intermediate chemicals and product samples to determine adherence to specifications.

Escalating to management if the samples are not within specified control limits.

Making recommendations to enhance QC inspections.

Keeping documentation records.

Monitoring supplies, track inventory in SAP, and performs order requests for lab supplies and equipment to ensure adequate supplies are available.

Assisting with Standard Operating Procedures (SOP) and Quality Management System (QMS) as directed.

Excellent working knowledge in operation of lensometers and optical lab inspection equipment

Compliance with all Environmental, Health &Safety programs, policies, procedures and regulations to support a safe working environment.

Lenscrafters Marietta, GA 30064

QA Inspector/Customer Service Associate 2010-2012

Verified eyewear prescriptions were correct and met Lenscrafters standards and patient requirements.

Operated lab instruments such as generator, finer and polisher, lens coaters and blockers and spotting on the surface side and tracers and edgers on the finished side.

Utilized different type of Lensometers during final inspection and verification of prescription.

Provided customer service and complete retail sales transactions.

Wal-Mart Optical Labs Lockbourne, Ohio

QA Inspector 2001-2010

Conducted QC final inspections of lenses to ensure compliance with ANSI standards and customer requirements.

Trained new hires with internal practices systems to become proficient with final inspection procedures.

Inspected finished spectacles for prescription power, quality of frames and verified presence of all add-ons requested by customer.

Utilized lab equipment such as Humphrey machine and lensometers during inspections.

Worked in Mounting, Surface QA and Breakage Analysis Departments.

Recognized for excellence as a Final QA Inspector during quarterly ratings and as a result was promoted to assist the management team on special orders.

Received perfect attendance awards once tenure reached five years.

Techniglas Columbus, Ohio

QA Inspector 2000-2001

Conducted final quality inspection of television picture tubes to ensure compliance with company standards.

Verified the TV tubes displayed no defects or breakage.

Maintained proper documentation.

Education, Certifications, Training and Awards

Lenscrafters, Marietta, Georgia, FIC Certified

Morgan High School, McConnelsville, Ohio, Diploma, 1994; Completed training and certification as a Nursing Assistant in Co-op Work Program at Mark Rest Center in McConnelsville, Ohio

WALMART, Attended Optical Lab Final Q. A. Inspection Training - Focusing on Lensometers.

Received Perfect Attendance Awards and became eligible to accumulate vacation hours in the 192 Club.

Certification of Attendance- Regulatory Education for Industry (REdI)2017 FDA U.S. Food and Drug Administration.

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