Customer Service Sales
Resume:
Madduri Bharani Kumar
******************@*****.***
OBJECTIVE
A productive professional with over 6+ years of experience with focus on customer service and trouble shooting for their business needs. Excellent communication skills to solve customer issues, problems and queries related to company’s product or service and offer the existing and new customers an experience that will help in building trust and loyalty towards the Brand, Product, and Service.
PROFESSIONAL STRENGTHS
Possess over six years of professional experience as Customer service
Comprehensive written and verbal communication skills
Possess sound judgment with excellent problem solving skills
Highly organized and ability to balance multiple tasks simultaneously
Ability to work independently as well as part of a team
Ability to solve customer queries as well as set goals and meet objectives efficiently
AWARDS
Won Semi Annual Citi Phone award for the performance
Awarded as Quality champ, Best Team Leader for the outstanding performance.
PROFESSIONAL EXPERIENCE
JAYABHERI AUTOMOTIVES PVT (NEXA)
RELATIONSHIP MANAGER - VISAKHAPATNAM ( November 2017-Till Date)
Responsible for Maruti Suzuki Car Sales in the region of Vizag.
Responsible to create brand awareness to Car owners in Vizag.
Regular interactions with Car owners to follow-up Car performance.
Regular follow-up with Car Mechanics & Service Centers to generate the sale.
Creating regular campaigning programs for Car Sales.
HSBC HDPI, VISAKHAPATNAM – FCC EXECUTIVE (JULY 2016 TO AUGUST 2017)
Roles and Responsibilities
Receiving the data of the client
Investigating the received data.
Closing the details of the customer if he does not have any relationship
Escalating the details if he is an active customer
Highlighting to the seniors if there is any issue in the data.
Fulcrum Global Services, Visakhapatnam – Sr. Biller (July 2015 to May 2016)
Roles and Responsibilities
Receiving the draft cycle data from the client.
Prepare the wip report and editing the report.
Preparation of draft bill.
Receiving of edits for the bill.
Sending the prepared bill for the QA.
Computer Age Management Services Limited, Chennai – Call Center Officer (March 2013 to July 2015)
Roles and Responsibilities
Analyze the customer requirement in detail.
Providing appropriate solutions for customer’s critical queries.
Policy Administration and Servicing
Currently handling HDFC life insurance customers.
Previously handled ICICI Prudential customers
Assistant Team Leader for Persistency Outbound Calling Team
IBM Global Process Services Private Limited – (Chennai) - Senior Executive
Projects Involved – Auto Loans & Personal Loans and Merchant Services - (Apr 2008 to June 2012)
Roles and Responsibilities
Responsible for answering quires and provided solutions for CITI Bank Auto Loans & Personal Loan Customers and Merchant Services.
Provided appropriate solutions for customer’s critical queries.
Handled a team size of 20 executive members.
Offered new Product Promotions according to the customer requirements
Handled important business customers for their critical business in decision making.
Responsible for creation of Daily, Weekly and Monthly performance and status reports.
HDFC Bank Ltd – (Hyderabad) – Senior Sales Officer
Projects Involved –Current and Savings Accounts, Personal Loans, Credit cards (Nov 2006 to Oct 2007)
Roles and Responsibilities
Acquisition of new customers
Handling team of 5 executives
Responsible for increasing deposits, savings and current accounts
Responsible for generation of all status reports to the management officials
BSNL – (Visakhapatnam) - Marketing Executive Projects Involved – Broad Band Internet connections - (Mar 2006 to Nov 2006)
Roles and Responsibilities
Promoting of broad band connections to various customers
Reported sales updates directly to the BSNL Managers.
Customer service and acquisition of customers.
Targeted corporate and individual segment.
TECHNICAL SKILLS
Certified Tally Accounting Package in 2005.
Proficient with the usage of Windows, MS office and Internet.
Very good knowledge in Marketing, Finance and Computer basics
AREAS OF INTEREST
To meet the goals of the organization as well as Customer satisfaction
To contribute my skills in solving and recommending suggestions on complex customer problems
ACADEMIC QUALIFICATIONS
M.B.A (Marketing/Finance) - Andhra University 2006
B.C.A - Andhra University 2003
PUC – Gayatri Junior College 2000
10th - INS Kalinga Central School, Vishakhapatnam 1998
PERSONAL DETAILS
Name : Bharani Kumar Madduri.
Date of Birth : 27-07-1983.
Father’s Name : Madduri Subrahmanyam.
Permanent Address : Door No: 49-39-11,
NGGOS Colony, Akkayyapalem,
Visakhapatnam - 530016. (AP)
Present Address : Door No: 49-39-11,
NGGOS Colony, Akkayyapalem,
Visakhapatnam - 530016. (AP)
Passport No : N2581107
Religion : Hindu
Marital Status : Married
Languages known : To Speak - English, Tamil, Telugu and Hindi.
To Write – English, Telugu and Hindi
Hobbies : Reading, Surfing Net, Games and Stamp Coins Collections
I hereby declare the above given information is true to the best of my knowledge
Date:
Place (Bharani Kumar Madduri.)
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