Manager Service
Resume:
Laura Weeks *****************@*****.***
SUMMARY
Dedicated and energetic worker with over ten years experience in food,hospitality and administrative industries. Exceptionally dependable employee. Diligent and flexible, both as a team leader or team member. Goal oriented and ambitious. Quick learner, who focused, creative, keen eye for even the smallest of details .Eager to learn new things and opportunities to grow and advance in career. Dedicated to 100% guest satisfaction.
SKILL HIGHLIGHTS
●Point of sale system (POS) knowledge
●Educated in proper food and alcohol safety and service
●Cross trained in nearly all positions and operations or a restaurant
●Thrives in a fast paced work environment and performs well under pressure
● Experienced in large party service and catering
●Self motivated and disciplined
●Organized and tidy as well as punctual and prepared, quickly anticipates and reacts to guests needs
● patient and attentive
●Superb educator, thoroughly and educates trainees in proper procedures
● Proficient with Microsoft Office and its programs
●Experience in creative marketing
●Ability successfully perform and complete several tasks at once
●Proactive, providing support when/where needed to ensure steady flow of business
●Experience in customer service and accommodations
● Experienced, accurate and trustworthy with cash handling procedures
●Ability to effectively assign duties so that the work is done timely, properly and fairly
●Experienced in opening and closing procedures
●Invites evaluation and constructive criticism as opportunity for professional growth.
●Successfully meets deadlines and exceeds expectations
●Consistently detailed and organized inventory and ordering
●Exceptional interpersonal and communication skills
●Exemplary in providing administrative support
●Expert in conflict resolution
●Impressive time management skills
EDUCATION
2005 Hartselle High School graduate. Hartselle Alabama
2005/2006 Falkner College, Surgical Technology student. (Currently pursuing degree) Attended Fairhope and Bay Minette Alabama Campuses.
EXPERIENCE
2005-2007 Baumhower's Wings Restaurant
General manager- Neil Hollingshead
Position/Title- Key employee, Administrative assistant, Team trainer, Catering and special events crew, Team leader, expediter, Hostess, To-go cashier, Server
Summary of duties-100% guest satisfaction. Quickly and effectively anticipate and fulfill guest needs. Thoroughly educate new employees to on expectations, responsibilities, and company policies. Maintain steady functional flow of business while providing phenomenal guest experience. Employee scheduling. Organizing and filing data. Coordinating and logging conference calls, meetings and some evaluations. Inventory. Ordering. Accounts receivable. Cash drawer maintenance and cash deposits. Conflict resolution. Keeping profits high and labor and food costs low. Making sure all guests enjoy the same quality service. Be it Bob and Kenny stabler during the radio show, The single parent with 6 children on kids eat free day, the private party for the 2006 senior bowl players, or the large party of seniors, I did my best to provide all guests with the same exceptional experience.
2007-2009 The Olive Garden
General manager- Scott Dumas
Position/title- FOH (front of house) trainer, Expo., Lead server, Hostess, To-go specialist and cashier, Bar assistant, Salad/dessert prep.
Summary of duties-Provide exceptional service. Properly inform and educate new hires. Assist bartender whenever necessary in making drinks, taking/delivering orders, and maintaining a clean well stocked bar. Prepare enough salads and desserts to get through the rush while keeping pantry station cleaned and stocked. Must have supreme knowledge of wine, wine menu,food pairings ettle. Ensure that the food is going out fully dressed with proper presentation, portions, and at proper temperature in timely fashion. Greet all guests immediately. Suggestive sales/promote current featured items,wine and retail. Utilize proper cash handling procedures.
2007-2010 Julwin's Diner
Owner-John Laperyouse
Position/Title-Server, Hostess, Cashier, Short order cook, Busser, Dishwasher, Designated restaurant opener, Food prep
Summary of Duties- Earn regular business by creating interpersonal relationships with the patrons. Most customers were seniors looking for a delicious breakfast or hearty country lunch.They also came for friendly service from people who know them by name. This diner was a popular place for the local seniors to come dine and meet with their peers, In a familiar relaxed atmosphere.My job was to provide them with that as well as catch and hold the attention of vacationers/tourists and educate them on the history behind the city of Fairhope and the oldest restaurant in Baldwin county.We had a very small
staff in relation to volume at the most maybe 7 employees at one time. Employees had to be self disciplined, dependable and have the ability to function efficiently with very minimal instruction or supervision.
2008-2010 Bimini Bob’s
General Manager-Kent Lynam
Position/Title- Employee trainer, Food expeditor, Team leader, To-go Cashier, Server, Hostess
Summary of duties-Effectively train new employees on proper procedures and safety. Exceptional Product knowledge is must. Affirm that outgoing food exceeds the standards. Make sure foods are correct temperature,in correct timely order, and dressed properly for optimum presentation. Provide guests with Highest quality caribbean inspired dishes and fresh seafood carefully and deliciously prepared and held to the highest standards. Provide guests with the absolute best possible service in a casual Yet, professional establishment while they enjoy the beautiful view right on Mobile bay.
2012-2013 Milestone Ministries
Director of services -Vanna Link
Position/Title- Reception/Front desk.
Summary of duties-Answer telephones. Manage mail,
E-mails and faxes. Assist in updating and managing website. Maintain stocked and tidy office. Knowledge of services and assistance as well as requirements for qualification is a must. Meeting reports. Must have excellent communication skills and approachable disposition. Catalog and manage donations and funds. Coordinate fundraisers, meetings, special fundraisers and other church functions. Greet visitors with a warm smile. Managed or assisted in all aspects of administrative support.
2013-2014 Taco Bell
General manager-Barbie Blake/Janeece Robinson
Position/Title- Drive-thru cashier
Summary of duties-Maintain stocked and tidy workstation. Take and ring up order and repeat it back. Make beverages, provide necessary or requested condiments, cutlery,napkins,straws etc. Take payment, make correct change. Check received food repeat what items are present to ensure its accuracy. Maintain a correct cash drawer.complete entire process in 2 min or less. Serve guests with a smile, friendly and cheerful attitude.
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