Customer Service Administrative Assistant

Donna Miller

** ****** *********, *********, *** York 11575 516-***-**** ***************@*****.*** Professional Summary

Administrative assistant with extensive experience in customer service in a fast-paced multifaceted human resources department. Willing and able to solve problems, multitask, and maintain confidentiality and integrity all while effectively communicating and promoting company growth.

Administrative Experience

Administrative Assistant to the Superintendent 2013-2018 The Roosevelt Children’s Academy, Roosevelt, New York Provided all levels of administrative support to the Superintendent, human resources department, registration department, and other support staff for a charter school system of over 600 students and 120 staff members. Responsible for the accurate and timely processing of payroll. Facilitated inter-departmental communications, meeting agendas and recorded minutes, scheduling, and coordinated travel for administrative and educational teams. Procured supplies within budgetary constraints. Answered, screened, and directed calls using a multi-line switchboard.

Director/Licensed Child Care Provider 2006-2010

Nurturing Seeds Daycare Center, Roosevelt, New York Responsible for all aspects of childcare business with a staff of 4, including handling of insurance, permits, licenses, staff recruitment and development, accounts receivable and payable, payroll, advertisement, and transportation. Educational Experience

Certified Teaching Assistant 2012-2013 and 2015-present The Roosevelt Children’s Academy, Roosevelt, New York Assisted teacher with all aspects of classroom management. Directly responsible for monitoring attendance, recording nutrition payments and credits, and supervising students. Assist the lead teacher with implementing and instructing middle school students in all primary subjects and specials and lead small group instruction modules. Assist in preparing reports and paperwork and conducting parent-teacher conferences. Perform substitute teacher duties and monitor recess.

Preschool Teacher 2010-2012

Cobblestones Day School, Freeport, New York

Responsible for all aspects of lesson planning and implementation for a group of eight 3- and 4-year olds. Promoted physical, academic, and social development through classroom instruction, games, and outdoor activities. Differentiated instruction based on each child’s individual needs and goals and regularly met with parents and guardians to discuss child’s progress.

Skills and Additional Certification

2012 Certificate in Property Management, Ashworth College Career School, Norcross, Georgia Computer Skills: ADP payroll software, PowerSchool student information system, Microsoft Office