Manager Management

BAHGAT THABET ROFAIL GOBRIAL

Mobile: 009**-******** E-Mail: **********@*****.***

Domain Exposure: Hotels, Resorts, Travel & Tourism Industry

Intuitive professional offering leverage skills in hotel planning, staffing, Hygiene and HACCP implementation, hotel and restaurant Training; proven exposure in various activities related to daily operation of an international hotels, in particular with the Management

and all hotel departments

Exhaustive exposure in developing and implementing procedures, control systems for maintaining hygiene and quality standards by ensuring profitability of operations and managing and reducing utility costs; proven track record in establishing and maintaining mutually beneficial and responsive relationships with customers, partners and other stick holders

Proven track record in analyzing and planning restaurant/ hotel levels and profitability, creating and executing plans for department profit and staff development, representing the company externally and managing issues. Expert skills in achieving optimal guest

satisfaction and a good working environment to attain all set objectives

Professional Membership: Member in the International Arbitration Organization as Arbitrator Member in Syndicate of Tourism

Skill Set: Familiar with office outlook in hotels management; well versed with most computer software used in International Hotel Management Systems; conversant with PC software, Windows, Microsoft Word, Microsoft Excel and others

Synopsis

Profile: Accomplished professional with an exceptional career in developing good standards & overseeing the implementation of optimal and attractive products and services required to address the hotel’s target groups, based on pre-agreed marketing plans & budgets. Leverage skills in managing and planning entire functions in outlets of all the hotels and resorts

Career Contour: use to work with Hotel Park Inn MUSCAT and Hotel & Resort AL-Baleed by Anantra in Salalah, Oman, Owing Resort Park Inn DUQM as Hotels Owner Representative and worked with many other well-known organizations

Experience: Adept at improving organizational effectiveness, business and brand image via seamless guest service at all times, resolving complaints and issues efficiently. Skilful in developing collaborative working relationships and optimizing communication with business leadership, stick holders, clients, and vendors

Proficiency: Demonstrated Hotel Management Skills that have been consistently successful in achieving aggressive revenue & people objectives. Delivered best possible results for the hotel, and showed determination, resourcefulness and a sense of purpose in order to benefit the hotel

Business & Interpersonal Traits: Excellent interpersonal, communication and organizational skills with proven abilities in Customer Relationship Management and business communication. Articulate, consultative, strategic thinker and business relationship facilitator proficient in identifying solutions to solve complex business problems

Specific Strengths Include:

Excellent organization and management skills, with impeccable reliability and strong time management and organization management effectiveness

Track record of achieving professional success in every endeavor; an enterprising individual with excellent problem-solving skills in fast-paced environment while maintaining a high degree of accuracy

Known for utilizing time effectively and efficiently – Can concentrate efforts on important priorities along with attending to a broader range of activities as a result of organizing time; ability to orchestrate multiple activities to accomplish a goal

Profile Highlights:

In 2017, got the alcoholic permit exception for ANANTARA in SALALAH and in 2015 & 2016, successfully finalized all the licenses & permits for the opening ANANTARA Hotel and Resort in Oman

Worked on Sur Beach Hotel & RAS AL HAD Beach Hotel Project and operated all the functions of hotels

Handled City Hotel DUQM Project with OMRAN Oman Investment Company Ministry Of Tourism Oman and acted as authorized manager for the hotel & the company owner of the hotel

Worked on Park Inn BY Radisson Hotel & Resort Project with DUQM Beach Hotel and responsible for finalizing all the documents for the hotel from government & operating the resort

Profile Abridgement

Since Oct 2015 with Hotel Park Inn MUSCAT and Hotel & Resort AL-Baleed by Anantra in Salalah, Oman, Owing Resort Park Inn DUQM as Hotels Owner Representative

Value Proposition: Dexterously ensured that the guests in the resort are quite happy and satisfied. Handled various activities related to the daily operation of an international hotels, in particular with the Management and all hotel departments

Key Deliverables:

Hotel Operations: Assist in developing accurate and aggressive long and short range objectives consistent with the restaurant’s mission statement. Supervise operational activities as per guidelines to provide highest standard of courteous service while permitting acceptable profit level

Hotel Organizational Development and Planning: Analyze current processes to identify areas for improvement and increase operational effectiveness; develop long-term strategies to increase Hotel department's operational effectiveness

Supervisory Functions: Instrumentally arrange all the full accommodations for all the guests groups of Ministries and guests from outside; handle and market all the booking and the reservation for both hotels from local market and external market

Quality Services: Manage the implementation of best practices in all relevant business functions ensuring fulfilment of business requirements while delivering quality service in line with company vision, mission and strategy. Deal with all the private sectors for all kinds of events and functions and their yearly programs

Process Improvements: Supervise entire operations ensuring timely execution while adhering to hotel’s guidelines. Identify and implement process improvements to increase efficiency and accuracy

Guest Satisfaction & Retention: Efficiently handle overall operations pertaining to catering including proper maintenance of records; proficiently formulate & implement strategic plans to enhance service quality standards & implement strict measures to optimize guest satisfaction & retention

Team Coordination: Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. Motivate, monitor staff activities & ensure skills enhancement and development of every individual by providing direction, developing growth opportunities, and required training

Nov 2013 - Sep 2015 with Park Inn DUQM (pre-opening & Resort Manager) same Company, (MUSSTIR) as Hotel & Resort Manager

Key Deliverables:

Conducted regular staff performance reviews and took appropriate action to rectify any deficiencies

Provided guidance and direction to subordinates, including setting performance standards and monitoring performance.

Utilized interpersonal and communication skills to lead, influence, and hotel staff

Oversaw the operations functions of the hotel, as per the Organizational chart. Hold regular briefings and meetings with all head of departments. Ensured full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards

Managed on-going profitability of the hotel, ensured revenue and guest satisfaction targets are met and exceeded. Handled complaints, and oversaw the service recovery procedures

Maximized room yield and hotels / resort revenue through innovative practices and yield management programs; oversaw and managed all departments and worked closely with department heads on a daily basis

Key Deliverables:

Meticulously planned and organized accommodation, catering and other hotel services; promoted the business; managed budgets and financial plans as well as controlled expenditure; maintained statistical and financial records

Recruited, trained and monitored staff; planned work schedules for individuals and teams; met and greeted customers; dealt with customer complaints and comments; addressed problems and troubles hooted and ensured events and conferences run smoothly

Initial Career Glimpse:

July 2008 – Feb 2012 with Sur Beach Hotel & Ras Al Hadd Beach Hotel as General Manager

Sep 1995 – July 2004 with Sonesta Hotel Cairo Career Elevation

2001 – 2004: Assistant Purchasing Manager

1995 – 2001: Purchasing Supervisor

1983 - 1990 worked at various positions in accounting and finance department

Education & Credentials

2016

Master Arbitrator in International Arbitration Organization

2001

B.A in Shams University – Faculty of Education – English Department

1997

B.A Tanta University – Faculty of Law

1983

B.A A in Shams University – Faculty of Arts - Sociology Department

Professional Trainings:

Performance Management & Competency Based Interviewing Skills Training

IT skills: Well versed with Microsoft office, Office outlook & Microsoft excel

Personal Snippet

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