Customer Service Administrative Assistant

MA JOYVEE LYNN NAVAL SANTOS

Mobile No. : +974-****-****

E-Mail Add. : ****************@*****.***

PERSONAL DATA

Nationality : Filipino

Language : English and Arabic

Height : 5’3

EDUCATIONAL BACKGROUND

Bachelor/ College Degree: Philippine School of Business Administration

Aurora Quezon, City Philippines

Course: Major in Business Administration Management

Bachelor/ College Degree: Meralco Foundation Institute

Ortigas Ave. Pasig, City Philippines

Course: Network Administration for Infornation Technology

EMPLOYMENT HISTORY

KidzMondo under Aura Entertainment Company

2nd floor KidzMondo Al Rayyan Mall of Qatar Doha Qatar

Position: Customer Service Associate/ Information Desk

Industry: Education and Training services

Duration: November 2016-Present

JOB DESCRIPTION

Educator are on hand to introduce and provide support for each activity to the kids. Educator are given a fully trained adults who guide and help kids accomplish their tasks as they work and play. KidzMondo's attention to professionalism and training has earned it the highest level of trust among parents, educator and community leaders as a facility where kids can have fun, exert their independence and be safe.

NRM International Call Centre (Under PNI Management)

8th floor One San Miguel Building Mandaluyong, City Philippines

Track and Trace Department Call Center

Position: Customer Service Representative

Industry: Telcomunication Company

Duration: July 2014- November 2016

JOB DESCRIPTION

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

-Opens customer accounts by recording account information.

-Maintains customer records by updating account information.

-Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

-Maintains financial accounts by processing customer adjustments.

-Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Kidzania Kuwait under W.L.L. Al Shaya Company

P.O. Box 181, Safat 13002 Kuwait

KidZania the Land of Kool Kids

Brand Position: Customer Service Associate

Industry: Education and Training Services

Duration: March 2013– March 2014

JOB DESCRIPTION

Customer Service Associate or called as "Zupervisors" inside the KidZania is my position are on hand to introduce and provide support for each activity to the kids. Zupervisors are given a fully trained adults who guide and help kids accomplish their tasks as they work and play. KidZania's attention to professionalism and training has earned it the highest level of trust among parents, educators and community leaders as a facility where kids can have fun, exert their independence and be safe.

Philippine EXpatriates Making A Name Multi Purpose Cooperative

2nd Flr.Royal V. Building Rizal Avenue San Juan Taytay, Rizal Philippines

Administration Department

Position: Receptionist/ Administrative Assistant

Industry: Human Resources/ Manpower & Recruitment

Duration: September 2008- Feb 2013

JOB DESCRIPTION

Job Description as a Receptionist-

Answer telephone, screen and direct calls Take and relay messages Provide information to callers or Guest, Greet persons entering organization Direct persons to correct destination Deal with queries from the public and customers.

Job Description as a Administrative Assistant-

Oversee all aspects of general office coordination. Maintain office calendar to coordinate work flow and meetings. Maintain confidentiality in all aspects of client, staff and agency information. Monitor and assist with maintenance of the organization’s website. Interact with clients, vendors and visitors. Answer telephones and transfer to appropriate staff member. Open, sort and distribute incoming correspondence, including faxes and email.

Manila Electric Company (Meralco)

Tsb Building Meralco Avenue Gate 2 Ortigas Pasig, City Philippines

Hr Department

Position: Encoder/ Clerk

Industry: Electronics/ Semiconductors

Duration: July 2006- October 2007

JOB DESCRIPTION

Assist Customers in preparing for the witnessing of their meters in laboratory testing.

Encoding of Meter Verification Transfer Invoice From Meter Device and Contol.

Encoding of Verification Daily Log-sheet with laboratory test result.

Print Meter Verification Report (MVR), Field Order (FO), Billing History and other information Needed in Meter Verification Testing.

Updating of Meter for Laboratory Test.

Perform other clerical functions.

Typing of Verification Daily Log-sheet.

The French Baker

2/F Mayflower Annex Bldg. 70 United Street, Mandaluyong City Metro Manila, Philippines

All-Around

Position: Cashier/ Host

Industry: Food and Beverage/ Catering Restaurant

Duration: January 2005- July 2005

JOBS DESCRIPTION

Answer customers' questions, and provide information on procedures or policies.

Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.

Compute and record totals of transactions.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Greet customers entering establishments. Issue receipts, refunds, credits, or change due to customers. Issue trading stamps, and redeem food stamps and coupons.

Maintain clean and orderly checkout areas.

Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

Offer customers carry-out service at the completion of transactions.

Process merchandise returns and exchanges.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Request information or assistance using paging systems.

Resolve customer complaints.

Accept reservations or requests for take-out orders.

Calculate total payments received during a time period, and reconcile this with total sales.

Cash checks for customers.

Compile and maintain non-monetary reports and records.

Keep periodic balance sheets of amounts and numbers of transactions.

Post charges against guests' or patients' accounts.

OTHER SKILLS

Knowledge on Computers (word, excel, power point etc.)

Can communicate in different Nationality of People as of

my present job now as Customer Service Representative.

- Educate kids how to be Indefendent by themselves.

- Assist costumers inquiry and complaints.

MA JOYVEE LYNN NAVAL SANTOS

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