Manager Management

Junaid Afridi

Email address: ********@*******.***

Objective:

To achieve professional excellence in Leisure and Hospitality Industry while working in an organization that provides me with ample opportunity to prove my true potential. I want to work in challenging roles wherein I can be a part of strategic contents & Head operations in the field of Leisure and Hospitality Management. To secure a Challenging role with an organization that can recognize, utilize and benefit from my professional experience and my personal skills and provide an opportunity for continued overall growth. Job Description:

Operations Management of Leisure and Recreation Areas Hold regular staff meetings to keep staff up to date on all aspects of the Operations. Develop and maintain literature, documentation and process handling requirements. Attend Management meetings and convey all relevant information to concerned Departments. Marketing Management of Leisure and Recreation Areas Ensure all concerned areas are staged for maximum buyer impact Create ongoing in-house promotions and activities to stimulate sales, staff and customers Develop, exhibit and ensure a consistent professional image is being portrayed Customer Service Management of Leisure and Recreation Areas Exhibit a professional attitude, diplomacy and an ability to handle difficult situations Maintain fresh, effective programs to consistently retain and grow customer base. Develop and maintain compensation guidelines for customer complaint handling. Anticipate, identify and ensure customer needs are being met in the best possible way. Monitor customer satisfaction with surveys, focus groups and comment cards. Develop and deliver credible, competitive, value-plus service to the customer. Guide staff to become caring, problem solvers, cooperative, accommodating and fair. Key Skills: Software knowledge:

Team building & motivation Guest Relations. 1. Opera

Organizing Recreational activities & events. 2. JAM (Jonas Activity Manag.)

Staff welfare. 3. Gladstone

Revenue Generation.

Vendor Management.

Health and Wellness Management along with pre-opening experience.

Performance appraisals & staff training.

Stock & inventory management.

Staff schedules etc.

Implement & practice Health & Safety policies & procedure. Professional Experience Coastline L.L.C, Jeddah, Saudi Arabia. MAY 2016 - Present Based at KAUST – King Abdullah University of Science & technology as “Facility/Duty Manager

– Recreation, also a certified First Aider.

Key Responsibilities:

Overseeing, Managing and Handling Recreational club’s operation.

Revenue management.

Guest relations.

Pool Management – Upkeep (Maintaining temp., Chlorine & Ph levels), Recreational pool activities.

Designing and conducting Fitness programs.

Indoor event management.

Maintenance and upkeep of Bowling Alley, Indoor arena, Fitness, Cycling and dance studio, kids club, pottery room.

Liaison with Contractual maintenance.

Liaison with Outdoor team, horticulture in maintenance and upkeep of outdoor fields.

Organizing and delivering Sports coaching programs.

Managing Block bookings for all Recreational facilities.

Adhere to Health and Safety procedure for pool and club.

SOP’ management, KPI’S.

Organizing and delivering community based activities & classes.

Manage quotations for various purposes – sports equipment etc. Royal Palms India Pvt. Ltd, Mumbai, India. May 2013 – May 2016 Designation: Spa & Recreation Manager”.

Key Responsibilities:

Overall Management of Spa and recreational areas.

Revenue management.

Selling – upselling of Spa treatments, memberships, Recreational activities.

Membership management.

Maintaining Guests database.

Liaison with other departments in upkeep and maintenance of Spa and Recreational facilities.

Manage quotes, order and purchase Sports equipment’s and Spa products. Core Wellness Limited, Mumbai, India. September 2012 – Feb 2013 Designation: Assistant Spa Manager” (Day Spa)

Royal Palms India Pvt. Ltd, Mumbai, India. April 2007 – September 2012 Designation: Assistant Manager - Guest Relations”

Park Hyatt Goa Resort & Spa, Goa, India. Nov 2005 – Sep 2006 Designation: Guest Service Officer

The Park, New Delhi, India. June 2005 – October 2005 Designation: Trainee Captain

Industrial Training: a) Goa Marriott Resort from 06.05.02 to 05.06.02 b) Renaissance Goa Resort from 10.06.02 to 30.09.02 Strong Points: Utmost dedication, Sincerity and Professionalism Qualification:

BSc. in Hotel & Hospitality Administration

Institute of Hotel Management, Bangalore. India

Personal Info:

Date of Birth: 21st November, 1983 Marital status: Single Gender: Male Languages: English, Hindi, Urdu (Fluent), Arabic(basic)

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