Customer Service Administrative Assistant

Intelligent, outgoing Educator/CSR with more than 8 years of experience working for Fortune 100 company. Seek challenging position that allows me to use my passions and people skills to benefit your company. Possess B.S. in Education.

Summary of Qualifications

Travel Consultant, Customer Service Rep, Administrative Assistant, Receptionist (13 years)

Scheduling travel, answering phones, servicing accounts, and making appointments.

Medical terminology, medical transcription.

Professional Substitute Teacher (2 years)

Providing classroom instruction to grades K-6.

Preparing lesson plans; planning and overseeing classroom instruction.

Creating, issuing, and grading daily assignments; issuing tests and quizzes.

Employment History

Oct 2016-Jun 2017 Patient Access Representative, Davis Medical Center, Elkins, WV

Pre-register patients, including verifying insurance and demographic information and confirming appointment time.

Schedule patient appointments and testing, including CT scans, MRI, stress tests, endoscopy, etc.

Employ extensive medical terminology in performing daily responsibilities.

Sept 2015-Oct 2016 Customer Service Representative, IBEX Global, Inc., Elkins, WV

Processed an average of 30 incoming calls per hour.

Answered ATT/DirectTV client questions about their accounts.

Assisted clients with upgrading of equipment and services

Using scripts and prompts, solved client technical issues.

Apr 2015-Aug 2015 Cashier, Harper’s Old Country Store, Seneca Rocks, WV

Answered customer questions about area tourist attractions.

Stocked shelves.

Ordered $2,000-$3,000 merchandise on average per month.

Offered assistance to customers, as needed.

Oct 2012-Apr 2015 Nanny/Preschool Substitute Teacher, Private Residence, New York, NY

Provided full time care and education for children from age 4 months to 3 years.

2010-2012 Personal Sabbatical

Sept 2008-Dec 2010 Elementary School Substitute Teacher, Pickens, Oconee, Anderson County School Districts, Seneca, SC

Provided classroom instruction to students in grades K-6.

Prepared lesson plans.

Created, issued, and graded daily assignments, tests, and quizzes.

Jan 2005-May 2008 Student, South Carolina State University

Feb 1996-Nov 2004 Customer Service/Travel Agent, Walt Disney Travel Co., Orlando, FL

Created vacation packages for an average of 40 clients per day traveling to Walt Disney World Resorts and Theme Parks. Twice recognized as Top Sales Staff for booking $22,000+ in daily sales.

Coordinated and booked guest scheduling of air and ground transportation, hotel accommodations, theme park passes, and dining reservations.

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