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Customer Service Microsoft Office

Hyattsville, MD
June 22, 2018

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Marcus Dorn


Strayer University December 2010

Operations Management Washington, DC

Keystone Vocational School January 1994

General Educational Diploma Drums, PA

Carpenter Pre-Apprenticeship

Work Experience

BDS Marketing / Contractor Aug 2012 – Present

Merchandising Specialist DC, MD, VA

Placing shelf strips and attaching tags properly, checking date codes and plan-o-gram integrity, and processing pack outs, restocks and reorders as necessary, Assist in gathering and moving materials, supplies, fixtures and equipment necessary for the assigned project

Read and follow a plan-o-gram to effectively complete project work. Have a working knowledge of merchandising and retail terminology.

Perform duties such as maintaining store shelf standards and inventory, including rotation of products, displaying merchandise properly,

Assemble/Install Store Fixtures, Design Interior, General Merchandising, In-home Assembly Services, Install

Graphic/Signs/Interior Decor Packages, Painting, Project Merchandising, Technology & Multimedia Installation

Office Team (IAP) May 2011– Jul 2012

Material Handler Logistics Washington, DC

Highly skilled in loading and unloading material within a warehouse facility, able to operate a fork lift and pallet jack

Moved, installed and assembled various types of office furniture including desks, chairs, cabinets and sofas

Hands on experience of performing visual inspections to ensure that materials are identified as per the PO

In depth knowledge of planning organizing and managing time to complete simultaneous work duties

Supply proper materials to system as and when required, monitor material systems for fault-free operations

Receive materials from the dock; provide replenishment materials to the manufacturing plant

Review packing slips for necessary data, update records in the database

Recession / Economy – Difficult to find work, July 2009 – Aug 2011

Use that time to take online classes.

ABC Imaging Aug 2002 – July 2009

Logistics Manager / Assistant Branch Manager Washington, DC

Managed large-scale reprographics equipment distribution nationwide developed project plans processes and guidelines that streamlined and accelerated execution time of equipment installations.

These enhancements resulted in a 65% increase of implementation effectiveness.

Performed and facilitated all stages of logistical operations which included project management project implementation internal and external coordination between clients, vendors, staff, and local branches.

Managed and maintained accurate records of equipment deliveries, relocations, and upgrades for national and international locations, updated asset database to maintain accurate product tracking.

Read and reviewed new and existing client contracts for project planning and implementation

Conducted site surveys at client offices to ensure that all power, space, and logistical requirements are met for new equipment move and installations

Managed multiple branch tasks to ensure efficient and cost effective operations, coordinated accounting issues with headquarters and sales departments

Exhibited strong knowledge of the offset printing process, managed and operated multiple printing machinery, including Xerox and color copiers

Analyzed customer requirements and alleviated customer concerns, used proper billing procedure to maintain accurate client accounts

Provided onsite customer service support while exceeding client’s requirements, managed high production output and ensured quality control

Skills and Software

Problem Solver

IT Teer2

Communication / Customer service

Microsoft Office (Excel, Word, PowerPoint, Outlook, Ect.)

Adobe Creative Suite (PS, AI, and ID)



Microsoft Office

Carpenter Apprentice

Professional Affiliations/Memberships

Capital Retail Service

Focus Marketing

World Alliance Retail Marketing

Awards and Honors

Employee of the Year ABC Imaging 2007

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