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Customer Service Medical

Location:
Mobile, AL
Posted:
June 22, 2018

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Resume:

251-***-**** (cell)

ac5zbw@r.postjobfree.com

MAUREEN HEPNER

Objective Account Executive, Customer Service Representative, Sales. Experience 07/17 - 09/17 Elegant Beginnings, Mobile, AL MARKETING DIRECTOR

Cold calling on physicians, clinics, physical therapists, pharmacists, specialty groups, medical spas, medical equipment stores and hospitals within my Gulf Coast territory to offer services of mastectomy prosthetics, arm and/or leg compression sleeves/hose by certified fitters and trained, professional fitters and for bras from the extremely small to the extremely large.

10/07 - 06/17 Saad Medical Equipment, Mobile, AL

MANAGER PRIVATE DUTY NURSING

Placing LPNs and CNAs in Hospice and private duty

schedules. Hire prospective LPNs and CNAs. Calculate payroll and accounts payable. Promote and market both healthcare options and job opportunities.

REPRESENTATIVE MEDICAL EQUIPMENT AND

SUPPLIES

Ability to read clinical notes, surgical history or a POMR to determine procedure or diagnosis and convert to ICD-9 code. Have researched medical records to verify or identify data.

Convert allowable products and procedures to HCPC’s; convert written DX’s to ICD-9’s; verify PT’s ins. eligibility, copay, and policy limitations; check PT allowable against time scale; knowledge of ins. specific ABN and HIPAA; original RX’s DX verified to warrant product or procedure

(HCPC=ICD-9); know differences with Medicaid HCPC’s, adult/child, pre-approval, time-spans, etc.; also follow all case mgmt. directives.

Certified fitter for standard and custom fitted

compression garments and lymphedema pumps for

vascular diseases, lymphedemas, post sclerotherapy, venous ulcers, DVT, congestive heart failure, etc. Can determine mmHg from physician’s order or solely from PT

presentation.

Knowledge of product for colostomy, ileostomy and/or urostomy based on PT’s stoma size. Can help PT through dermatological problems surrounding stoma.

Aware of many areas of wound care; frequency of

dressing change; many differences in HCPC’s; four stages of pressure (decubitus/sacral) ulcers; use of wound vac; use of CPM; etc.

01/02 - 06/15/07 Cherokee Casino & Resort, Tulsa (Catoosa),OK Main Cage Cashier/Customer Service Cashier/Property Operator

Balanced and budgeted daily banks of minimum $175K; responsible for balancing, distribution and inventory of Blackjack chips.

As a Property Operator answered all customer and coworker questions; e.g. all casino promotions, restaurants, menus, etc.; extensive experience verifying and balancing gaming accounting paperwork.

1986 - 1997 & 04/99 – 12/01 WFS/MJH & Assoc. Tulsa, OK Part Owner/Business Consultant

Part owner of small company servicing small businesses with merchant account services, web site set-up, marketing analysis, etc; oversaw bookkeeper's basics; hired, etc.

Utilized paralegal skills to create all necessary legal documents.

Assoc. Producer for children’s TV show (Dr. Theory); aired 12/96 on KOKI/Fox 23.

03/98 – 04/99 Metropolitan College of Legal Studies, Tulsa, OK Admissions Director

Acting as Director of Admissions took on all aspects of directorship: high school fairs, law fairs, marketing analysis, graphic design (my own), display ads (lay-out works mine), testing, decision making, etc. In producing a fair market analysis, I collected raw data from several forms of media I personally selected and statistically produced an analytically accurate marketing survey.

Interviewed each applicant to determine eligibility.

Increased enrollment 176% in eight months.

01/97 – 03/98 Commercial Financial Services, Tulsa, OK Collections Representative

Third party credit card collections. Award winning totals. EDUCATION, LICENSING AND ACHIEVEMENTS

University of South Florida Tampa, FL

Finance Pre-Law; Management – over 93 semester

hours/junior year. Primary concentration of Accounting classes and numerous Business Law classes.

Student President College of Business; Student Lobbyist at State of Florida capital; Vice-president Student Senate; various awards.

During college, worked part-time as a bookkeeper for a small company in Tampa, Fl. and also, worked full-time in a law office where keeping books/all finances were just one of many of my responsibilities. Paralegal work in Florida Statutes.

Obtained a Gaming License in 2003, 2004, 2005, 2006, and 2007.

Real Estate Licenses in Florida and in Oklahoma.

October, 2006, Cherokee Nation Enterprises Award

“Certificate of Excellence For Providing Guest Services that Exceeded Expectations & Is Now A Member Of The 100% Club.” This is the highest award given at Cherokee Nation Enterprises/Casino & Resort.

Computer literate: Word, Word Perfect, Outlook, Epic, PeopleSoft, Excel, Guest Services, Corel, PowerPoint, Internet, PACWIN, and numerous other software programs.



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