Customer Service Data Entry
Resume:
Josh Kim
**** ******* ***** ***, ******* VA
***********@*****.***
Experiences
Atlantic Coast Mortgage, Fairfax VA
IT support desk Intern
Built basic business servers, includes port panel, firewall, and PSU
Imaged machines using SCCM and MDT
Maintained and kept track of IT’s inventory
Got an overview of the uses of JavaScript, and software such as Domo, Labtech, Azure, and SQL.
Intercoastal Mortgage, Fairfax, VA
Appraisal Desk
Demonstrated personal abilities and communication skills working with parties outside the company
Identify the type and details of loans (USDA, FHA, VA)
Understanding and articulating important information from the appraiser to the loan officer in a timely fashion
Marriott Courtyard, Chantilly, VA
Guest Associate
Exercise excellent communication skills in person and over the phone
Run and verify availability/occupancy report at the beginning and end of shifts
George Mason Mortgage, LLC, Fairfax, VA
May 2017 – Aug 2017
May 2015 – July 2016
May 2014 – May 2015
Post Closer
Preparing and organizing loan packages for investors, data entry, and filling
Communicating on the phone with counties and settlement agents regarding loan issues or missing documentations
Quickly and effectively solve issues with missing or incorrect information on documents
Maintain quality control on documents and daily pipeline
June 2013- Feb 1. 2014
Education
Virginia Polytechnic Institute & State University
Major: Business Information Technology, Decision Support System
GPA: 3.06 (Last semester GPA 3.42)
Expected to graduate summer 2018
Skills
Software: Microsoft Word, Excel, Power point, Access, Atom, BlueJ, Domo, Labtech
Basic coding language understandings: Java, Javascript, HTML, PHP, Jquery, Sequel, CSS, Bootstrap, Ajax, VB.net
Other Skills: DBMS, Solver & Optimization, ERP, Supply Chain Management, SDLC, Project Management
Accomplishments
Played #1 tennis player for Centreville HS and was voted team captain
When working for a sales rep at Mac Trade in Dulles Airport, ranked in top 2% for customer service from secret shopper
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