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Manager Customer Service

Birmingham, AL
June 22, 2018

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Retha Thomas


**** **** ***** ******, ** 35126

205-***-****-Cell /

About Myself

I have over 25 years’ experience retail & Customer Care. Most of those in upper Management, also 20 years experience in Office Management.

Worked for several Merchandising Companies that hire just for floor resets – Sell Thru Services (Kraft), VIP, Archway, H&E MKT service company, Spar.

I’m mature, have a great sense of humor, easy to get along with, responsible person; my Interest are in my Family, reading, hiking, learning new things, my strong points are running an Office and making sure everything is done correctly, Organizing, Computers. Can pass background and drug testing. Was bonded for Berney Perry & Co Birmingham, Al and Park Lane Apartments in Mt Brook. Was also a Notary for the State of Alabama.

Started taking classes for the State Board of Nail Technician, When I found out the office I was managing was closing due to owner’s poor health. Owner sold the business to company in Ohio.

Our granddaughter was a baby at the time and our daughter was working full time and going to college. So, I found something to be able to help them out as much as possible.


Computer Basics, Computer CIS 130 (Microsoft Office),

Highly experienced in Excel, Word, QuickBooks, NetSuite

Have experience in Access, Power Point

Can reprogram and build databases, Can figure out and fix most problems I run, I enjoy doing researc Created advertising flyers for different companies, along with business cards.


2011-2015 - Endochoice Inc, Nashville Tennessee - Operations Associate

888-***-****) 615-***-****) Cory Johnson- Supervisor

•Shipping and Receiving of Endoscope’s

•Interacting with Customer Care on a Daily Bases with our mother company

•Working with our Repair Techs to make sure they were credited for work they had performed

•Entering all the Data concerning scopes up to the time came into shop and the time they left, to have clear record of what work was done, and to make sure when the repair reported reach accounts they would correct for billing.

•Entering data into computer on all incoming supplies

•Training all new employees, except for Repair Techs and QC Techs

•Ordering of all supplies for company

•Doing any and all that was needed to make sure everyone was able to complete their jobs

•Customer Care maintaining a relationship with our customers to help them understand what was being done with their equipment as it was being quoted for repairs, talking with our sales advisors and Territory Managers and keeping them updated also and trying to work out what we can do to make a customer happy if the repair was going to take longer than we thought

•Helping our Video Techs while they are out in the field

•Our company repairs and sells Endo scopes, can be found on

2004-2010-Be4 & After Pinson, Al Self Employed – Old Springville Rd, Pinson, AL

•Worked part time at a Full-Service Beauty Salon as an Independent Nail Technician

•Owner of shop Laura Love-Brown 205-***-****) 205-***-****)

•I did manicures and pedicures for the elderly, until I moved to

Nashville Sr. General Manager Cherry Harris /

•worked at Children's Place in Trussville, Al

•During Holidays, doing floor resets, restocking, backup cashier.

2008. Melissa Gaines (maiden name) (Manager of the

2000 Riverchase Galleria, Birmingham, AL, 205-***-**** at the time she hired me she was Manager of the Trussville Store

2002-2005 DanRepair Pinson, Al - Office Manager

•Managed Office in U.S. for Company based in Germany shipping Surgical repair parts


•Accounts Payable & Receivable

•Customer Service, Shipping & Receiving, Invoicing, Collections, Inventory, Research,

Purchasing Parts from over Germany Ordering Supplies

•Owner was no longer able to travel internationally as much due to health so he sold part of business.

•Owner DANNORITZER Medizintechnik GmbH & Co. KG

Sattlerstr. 25 D-78532


Deutschland / Germany

Tel.: 0049 (0) 74 61 - 96 239-0

2002 - 1999 Berney Perry & Company Birmingham, Al Office Manager

•This was an Investment firm established in 1944, Owners of Company Retired at the ages 83 and 76, Stock Brokers

Berney Perry & Co Commerce Center Birmingham, AL 35203-4134 205-***-**** -Marvin

Perry Business owner

•Helped look up stocks and bonds for customers, sent bonds where they needed to go, General Ledgers

•Ran the Office, Customer Service, Invoicing, Collections, Research, Purchasing supplies, Customer Accounts.

•Address 2027 First Avenue North Suite 501, Birmingham, Al 35201-1567 Old Chamber of Commerce Building (Marvin Perry - 331 Poinciana Drive, Birmingham, AL 35209-4127)


•Rae Shine Hagler 205- 482- 6304 ( Business Owner)

•Dawn McCarty 205-***-**** (cell) (Business Owner)

•Jennifer Henderson 205-***-**** (Business Owner)

•Sue Roberts 205 -631-7996 / 205-***-**** (Supervisor)

•Laura Love Brown: 205-***-**** (Business Owner)

•David England: 205-***-**** (Employee at Children's Hospital)

•Jack Vincent 888-***-**** (Medical Device Sales at Endochoice)

•John Evans-205-***-**** (Park Lane Apartments) (Now Evson, Inc)

•Cory Johnson -615-***-****) Endochoice Inc/ Now Totalscope

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