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Customer Service Administrative Assistant

Houston, TX
June 22, 2018

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Rideshia Manley

Pearland, TX *****


Customer service professional committed to reaching and surpassing sales, service and operational business goals. Highly motivated team builder looking to build a career that will allow me to deliver a quality experience for every customer and reach new levels of service excellence. Authorized to work in the US for any employer

Work Experience

Shift Supervisor

U.S. Security Associates, Inc. - Houston, TX

February 2013 to Present

• Collaborated with other leaders to share ideas, ensure positive working relationships and foster effective communication.

• Monitored and controlled entrances and exits to and from assigned firm’s premises in order to prevent unwanted/unauthorized attendance.

• Actively managed and performed actions required to secure an environment such as patrols, investigations, active presence and operation of security equipment.

• Provided a safe/secure environment for the company by enforcing security regulations and watching for unusual events in assigned areas.

• Identified unsafe conditions and improperly secured property to help prevent theft, injuries or damages to the company plants, visitors and employees.

• Monitored area surrounding continuously to detect any possible security breaches or intrusion by an outsider without permission.

• Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. Fine Jewelry Specialist

Macy's Inc - Houston, TX

October 2009 to February 2013

• Engaged with customers in a sincere and friendly manner and built relationships to increase likelihood of repeat business.

• Investigated and resolved customer complaints and issues to strengthen store reputation and grow customer retention.

• Handled housekeeping, signing, pricing, cash register operations (POS) and loss prevention.

• Cross-trained and provided back up for other departments when needed that included cleaning, stocking, and organizing tasks.

• Maintained knowledge of current sales and promotions, policies regarding payment, exchanges, and security practices.

• Recommended merchandise to customers based on their needs and preferences.

• Educated customers on available product options to meet and exceed customer service experience.

• Identified and engaged customers individually, customizing the customer's experience one customer at a time.

• Delivered follow-up and thank you calls to customers and addressed high-volume of incoming calls.

• Created and organized store displays to enhance product visibility and expedite product location. Helped create new displays to entice more buyers.

Administrative Assistant

Ujima Case Management Services - Houston, TX

January 2005 to November 2009

• Adeptly handled administrative matters including screening calls, managing calendars, planning meetings, making travel arrangements, composing documents and organizing offices for efficiency.

• Interacted professionally with all levels of staff and maintained the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues.

• Scheduled appointments and interviews. Monitored clientele entrance and discharge sheets, and maintained clientele confidentiality and security documentation.

• Handled a wide range of customer service situations with exceptional tact and diplomacy. Education

High School Diploma

World Hope Academy - Miami, FL

August 2005 to January 2007


Critical Thinking, Customer Service Skills, Microsoft Office, Microsoft Excel, Microsoft Word, Communications, Problem Solving, Team Building, Team Leader, Management Additional Information

Computer Skills

• Proficient in Microsoft Excel, Word, Outlook, Access, and PowerPoint. Inventory and Pricing Controls - Computer/POS Scanning Use

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