Austin, Texas 78727 email@example.com
PROGRAM MANAGEMENT CUSTOMER SERVICE ACCOUNT EXECUTIVE Accomplished leader with blended management experience involving steering operations, managing teams and ensuring prime employee relations. Adept at relationship building, communication, and problem resolution with a strong client focus. Mesh a dedicated work ethic with infectious enthusiasm to manage operations and deliver quality service in alignment with long-term company objectives and client needs. training and development. AREAS OF EXPERTISE
Training & Development
ACCOUNT MANAGER, Austin, TX October 2017- Present
Create scheduled meals for clients seeking catering for a recurring schedule, or an event. Routinely communicate with clients about needs, and adjustments.
Work directly with upper management to create procedures and training documents for new roles, and new hires.
Client success and client retention for new and established clients.
Provide a positive and open relationship with vendors. OFFICE MANAGER, Round Rock, TX January-2017 – October 2017 CITY OF ROUND ROCK
Maintains, monitors and reconciles departmental budgets. Prepares monthly report of expenditures. Responsible for departmental purchasing, for recording expenditures, and for fiscal control over line items in department's or divisions administrative budget.
Assists in preparing all departmental policies and procedures. Evaluates and recommends operational changes to work unit to ensure effectiveness and compliance with policies and regulations.
Prepares Requests for Proposals for bid response on facility rental contracts, arranged site visits, travel, and accommodations.
Prepares Request for Quotes for marketing contracts and bid proposals.
Assists marketing with press releases, enhanced and maintained cooperate website, track scheduled marketing releases
Accounts payable processing, maintained and created vendor accounts, cooperate credit card tracking and payments.
Company expert on SAAS contact, and financial software. PROGRAM MANAGER, Mesa, AZ APRIL -2013 – NOVEMBER 2016 DEPARTMENT OF ECONOMIC SECURITY
Experience in scoping, timeline creation, project tracking, risk management, dependency mapping, and process improvement
Experience participating and leading project meetings to communicate status and stays informed on issues that may impact projects; prepares and delivers presentations, briefings, and proposals for a diverse audience.
Lead user enhancement groups and defined requirements for company software technology suite Brittany Ferguson 480-***-**** firstname.lastname@example.org Page 2
Advanced daily and long-term objectives through tactful leadership of up to 12 account executives, successfully servicing a consumer and vendor list of 500 plus.
Ensured quality deliverables and timely completion of all tasks by reviewing employee work, tracking and reporting employee and department performance and monitored milestones.
Effectively communicated, advised and consulted as department representative at meetings to drive forward goals and projects.
Project managed the coordination of vendor relations including in –person meetings with more than 50 clients and vendors on a monthly basis.
Showcased financial prowess to evaluate funds and department spending, managing funding approvals of more than $100,000 monthly.
Employed a dedication to quality and accuracy by performing regular audits for accounts and projects.
Delivered prime client relations, achieving client satisfaction by de-escalating concerns, providing information and resolving problems.
Boosted employee performance by crafting impactful and engaging adult training and new policy presentations and delivered office wide training seminars.
HUMAN SERVICE SPECALIST II, MESA, AZ
DEPARTMENT OF ECONOMIC SECURITY
Interviewed, counselled, and interacted with clients and family members; conducted needs assessments for services.
Coordinated and facilitated meetings with clients; developed and maintained Individual Service Plans; gathered all necessary information and documentation for determining eligibility.
Worked independently and within diverse work teams; organized and managed caseload of 50+ members; documented case files and information within mandated time lines; maintained client confidentiality.
Received 100% on multiple caseload audits for compliance and accuracy EDUCATION
Master of Arts, Criminal Justice, Arizona State University, Tempe, AZ Bachelor of Arts, Psychology, Colorado State University, Pueblo, CO Bachelor of Arts, Sociology, Colorado State University, Pueblo, CO