CONFIDENTIAL RESUMÉ
OF
Naledi Mpahlele
SURNAME : Mpahlele
FIRST NAMES : Naledi
ID NUMBER : 800**********
DRIVER’S LICENCE : Code 10 (C1) and Valid PDP
NATIONALITY : South African
ADDRESS : 25 La Trobe Street
Rowallan Park
Port Elizabeth
6025
CONTACT NUMBER : 076******* / 082*******
E-MAIL ADDRESS : **********@*****.***
QUALIFICATIONS:
SECONDARY QUALIFICATION : Grade 12 at Victoria Park High
School, Port Elizabeth - 1998
SUBJECTS COMPLETED : English, Afrikaans, Geography, Art, Mathematics,
Physical Science
TERTIARY QUALIFICATION : Certificate in Warehouse
Management (Damelin) - 2002
COURSES COMPLETED : Storekeeping and Warehouse
Management, Warehouse Operations,
Warehouse Management Techniques
TERTIARY QUALIFICATION : Certificate in P.C. Engineering (Varsity
College) - 2001
COURSES COMPLETED : Introduction to Personal Computing,
Microsoft Office 2000, Word Processing,
Spreadsheets, Presentations, Database
Design & Development, Helpdesk, A+
(Hardware & Software), E-mail and
Electronic Diary Systems, Programming
With Visual Basic 6.0, Network +, IT
Business Practice.
PROFESSIONAL EXPERIENCE:
COMPANY : Libra Productions ( July 2016 – May 2017 )
POSITION : Sales Development Rep
DUTIES : Preparation and planning of Customer visits and sales of
Diageo Alcoholic products, Advise Superiors of Objectives for
Each outlet to be visited. Carry out PCCE checks at the
Outlet. Review Objectives if needed, Do Sales Presentations
according to Company policies and procedures.
Close/Suggest easy next steps to the outlet owner, PCCE
Activations, Prepare Admin on Advance Mobile system for
Processing. Ensure customer sell at RSP. Ensure outlet
Licences are valid and Diageo fridges are verified.
Assist and advise should they not comply. Planning,
Co-ordinating promotions and tastings at customer’s outlets.
REASON FOR LEAVING : Contract ended
COMPANY : Comair (Pty) Ltd (July 2012 – February 2016)
POSITION : Flight Attendant (British Airways and Kulula brands)
DUTIES : Meeting diverse customer expectations in line with service
standards.
To adhere to CAA and company regulations in order to ensure
safety and maintain standards.
To follow internal processes and procedures and ensure on
time departure.
To manage personal appearance and behaviour as an
ambassador for the company brands.
REASON FOR LEAVING : Grounded by SACAA
COMPANY : Magnet Electrical Supplies (February 2011 – October 2011)
POSITION : Salesman
DUTIES : Taking all incoming customer calls. Preparing and
capturing sales orders and quotations on ACCPAC.
Preparing pro-forma invoices for c.o.d sales.
Preparing quotations and advising customers on
alternatives. Responsible for all ABB, Schneider
Electric, CBI-Moeller, LeGrand, Rockwell
Automation, Flameproof equipment and energy
saving equipment sales and queries. Liasing with
accounts department for accounts that are on hold.
Getting quotations and doing purchases from
suppliers for a wide range of products including
switchgear, electrical wiring, industrial automation
products and energy saving equipment. Doing
follow-ups with suppliers for outstanding deliveries.
Doing cold-calling for potential clients. Preparing
sales reports for management and various
customers. Assisting with some technical queries.
Doing site visits when customers have a breakdown
in order to identify products that they need in order to get them back on track.
REASON FOR LEAVING : Retrenched
COMPANY : ABB SOUTH AFRICA (July 2007 – January 2011)
POSITION : Internal Sales Administrator
DUTIES : Taking all customer calls. Preparing and capturing
sales orders and quotations on Syspro / SAP.
Faxing or e-mailing order acknowledgements once
orders are processed. Processing billing documents
on SAP. Processing credit authorization and credit
notes on SAP. Liaising with Accounts dept. on
customer accounts which are on hold or in
suspense for these to be released depending on
account status. Preparing quotations on Syspro /
SAP. Offering alternative stock when stock is not
available. Help on some technical advice and
support. Courtesy calls to customers and being
proactive to customers. Monitor back-orders and
give feedback to the customers. Liaise with
purchasing department on late deliveries and
shipments that are due. Expedite customer back-
orders and release picking slips. Delivering service
levels and maintaining good customer relationships.
REASON FOR LEAVING : No opportunities for growth to External Sales
COMPANY : Schneider Electric (Clipsal div.) (October 2005 – June 2007)
POSITION : Internal Sales Administrator
DUTIES : Taking sales orders telephonically and through e-
mail and faxes from customers. Preparing and
capturing sales orders on Syspro. Responsible for
all home automation orders. Liaising with Logistics
department on estimated delivery dates and
informing customers about those issues. Updating
and maintaining the credit note book and manual
delivery note book for all Clipsal SA branches.
Maintaining a positive business relationship with
customers. Advising customers where possible on
Clipsal SA products and on specials and promotions
that are available. Assisting with stock takes.
REASON FOR LEAVING : Possible retrenchment after Schneider/Clipsal
merger.
COMPANY : DC Powerpax (May 2002 – September 2005)
POSITION : Storeman / Internal Sales Rep.
DUTIES : Attend to customers who enter the shop or who
call. Deal with customer feedback. Maintain a
positive business relationship with customers. Test carrying out claims adjudication, fit batteries into
customer’s car. Maintain housekeeping and report
to customer on the state of their batteries.
Recommend solutions to customers in terms of
testing, replacing or having the charging system
tested. Daily stock taking and stock control. Test
batteries and standards. Selling batteries within
pricing and credit policies of DC Powerpax.
Receiving new battery stock from Chloride
Zimbabwe. Matching invoice quantities and
physical stock, issuing a GRN. Inspecting new
stock for damages and compiling list of damaged
batteries within 48 hours. Record stock receipts
Kardex for both new and claim batteries.
REASON FOR LEAVING : Retrenched.
REFERENCE:
COMPANY : Libra Productions
CONTACT PERSON : Luvuyo Tundube (Regional Sales Manager – Cape Region)
CONTACT NO : 072-***-****
COMPANY : Comair
CONTACT PERSON : Antoinette Masinga ( Cabin Crew Manager)
CONTACT NO : 021-***-****
COMPANY : ABB SOUTH AFRICA
CONTACT PERSON : Cletus Makombe (Product Manager)
CONTACT NO : 083*******
COMPANY : Schneider Electric
CONTACT PERSON : Belinda Aslett (Internal Sales Manager)
CONTACT NO : 011-*******