CONFIDENTIAL RESUMÉ

OF

Naledi Mpahlele

SURNAME : Mpahlele

FIRST NAMES : Naledi

ID NUMBER : 800**********

DRIVER’S LICENCE : Code 10 (C1) and Valid PDP

NATIONALITY : South African

ADDRESS : 25 La Trobe Street

Rowallan Park

Port Elizabeth

6025

CONTACT NUMBER : 076******* / 082*******

E-MAIL ADDRESS : ac5z3r@r.postjobfree.com

QUALIFICATIONS:

SECONDARY QUALIFICATION : Grade 12 at Victoria Park High

School, Port Elizabeth - 1998

SUBJECTS COMPLETED : English, Afrikaans, Geography, Art, Mathematics,

Physical Science

TERTIARY QUALIFICATION : Certificate in Warehouse

Management (Damelin) - 2002

COURSES COMPLETED : Storekeeping and Warehouse

Management, Warehouse Operations,

Warehouse Management Techniques

TERTIARY QUALIFICATION : Certificate in P.C. Engineering (Varsity

College) - 2001

COURSES COMPLETED : Introduction to Personal Computing,

Microsoft Office 2000, Word Processing,

Spreadsheets, Presentations, Database

Design & Development, Helpdesk, A+

(Hardware & Software), E-mail and

Electronic Diary Systems, Programming

With Visual Basic 6.0, Network +, IT

Business Practice.

PROFESSIONAL EXPERIENCE:

COMPANY : Libra Productions ( July 2016 – May 2017 )

POSITION : Sales Development Rep

DUTIES : Preparation and planning of Customer visits and sales of

Diageo Alcoholic products, Advise Superiors of Objectives for

Each outlet to be visited. Carry out PCCE checks at the

Outlet. Review Objectives if needed, Do Sales Presentations

according to Company policies and procedures.

Close/Suggest easy next steps to the outlet owner, PCCE

Activations, Prepare Admin on Advance Mobile system for

Processing. Ensure customer sell at RSP. Ensure outlet

Licences are valid and Diageo fridges are verified.

Assist and advise should they not comply. Planning,

Co-ordinating promotions and tastings at customer’s outlets.

REASON FOR LEAVING : Contract ended

COMPANY : Comair (Pty) Ltd (July 2012 – February 2016)

POSITION : Flight Attendant (British Airways and Kulula brands)

DUTIES : Meeting diverse customer expectations in line with service

standards.

To adhere to CAA and company regulations in order to ensure

safety and maintain standards.

To follow internal processes and procedures and ensure on

time departure.

To manage personal appearance and behaviour as an

ambassador for the company brands.

REASON FOR LEAVING : Grounded by SACAA

COMPANY : Magnet Electrical Supplies (February 2011 – October 2011)

POSITION : Salesman

DUTIES : Taking all incoming customer calls. Preparing and

capturing sales orders and quotations on ACCPAC.

Preparing pro-forma invoices for c.o.d sales.

Preparing quotations and advising customers on

alternatives. Responsible for all ABB, Schneider

Electric, CBI-Moeller, LeGrand, Rockwell

Automation, Flameproof equipment and energy

saving equipment sales and queries. Liasing with

accounts department for accounts that are on hold.

Getting quotations and doing purchases from

suppliers for a wide range of products including

switchgear, electrical wiring, industrial automation

products and energy saving equipment. Doing

follow-ups with suppliers for outstanding deliveries.

Doing cold-calling for potential clients. Preparing

sales reports for management and various

customers. Assisting with some technical queries.

Doing site visits when customers have a breakdown

in order to identify products that they need in order to get them back on track.

REASON FOR LEAVING : Retrenched

COMPANY : ABB SOUTH AFRICA (July 2007 – January 2011)

POSITION : Internal Sales Administrator

DUTIES : Taking all customer calls. Preparing and capturing

sales orders and quotations on Syspro / SAP.

Faxing or e-mailing order acknowledgements once

orders are processed. Processing billing documents

on SAP. Processing credit authorization and credit

notes on SAP. Liaising with Accounts dept. on

customer accounts which are on hold or in

suspense for these to be released depending on

account status. Preparing quotations on Syspro /

SAP. Offering alternative stock when stock is not

available. Help on some technical advice and

support. Courtesy calls to customers and being

proactive to customers. Monitor back-orders and

give feedback to the customers. Liaise with

purchasing department on late deliveries and

shipments that are due. Expedite customer back-

orders and release picking slips. Delivering service

levels and maintaining good customer relationships.

REASON FOR LEAVING : No opportunities for growth to External Sales

COMPANY : Schneider Electric (Clipsal div.) (October 2005 – June 2007)

POSITION : Internal Sales Administrator

DUTIES : Taking sales orders telephonically and through e-

mail and faxes from customers. Preparing and

capturing sales orders on Syspro. Responsible for

all home automation orders. Liaising with Logistics

department on estimated delivery dates and

informing customers about those issues. Updating

and maintaining the credit note book and manual

delivery note book for all Clipsal SA branches.

Maintaining a positive business relationship with

customers. Advising customers where possible on

Clipsal SA products and on specials and promotions

that are available. Assisting with stock takes.

REASON FOR LEAVING : Possible retrenchment after Schneider/Clipsal

merger.

COMPANY : DC Powerpax (May 2002 – September 2005)

POSITION : Storeman / Internal Sales Rep.

DUTIES : Attend to customers who enter the shop or who

call. Deal with customer feedback. Maintain a

positive business relationship with customers. Test carrying out claims adjudication, fit batteries into

customer’s car. Maintain housekeeping and report

to customer on the state of their batteries.

Recommend solutions to customers in terms of

testing, replacing or having the charging system

tested. Daily stock taking and stock control. Test

batteries and standards. Selling batteries within

pricing and credit policies of DC Powerpax.

Receiving new battery stock from Chloride

Zimbabwe. Matching invoice quantities and

physical stock, issuing a GRN. Inspecting new

stock for damages and compiling list of damaged

batteries within 48 hours. Record stock receipts

Kardex for both new and claim batteries.

REASON FOR LEAVING : Retrenched.

REFERENCE:

COMPANY : Libra Productions

CONTACT PERSON : Luvuyo Tundube (Regional Sales Manager – Cape Region)

CONTACT NO : 072-***-****

COMPANY : Comair

CONTACT PERSON : Antoinette Masinga ( Cabin Crew Manager)

CONTACT NO : 021-***-****

COMPANY : ABB SOUTH AFRICA

CONTACT PERSON : Cletus Makombe (Product Manager)

CONTACT NO : 083*******

COMPANY : Schneider Electric

CONTACT PERSON : Belinda Aslett (Internal Sales Manager)

CONTACT NO : 011-*******

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