Customer Service Manager

Chelsea Eugene

**** ** *** ******* ******** Pines, FL 33025 954-***-****

**.******@*****.***

OBJECTIVE AND SKILLS SUMMARY

Upbeat customer service manager who’s detail oriented, energetic, and committed to ethics. 4+ years working in the customer service field while simultaneously handling multiple responsibilities and providing exceptional administrative satisfaction.

CORE SKILLS

Expert in Microsoft Word, Excel, Publisher, and PowerPoint

Tech and web savvy with little to training require

Critical Thinker

Team Leadership and training

Excellent problem solving and communication skills

Work excellently in teams and solo

Self-motivator who thrives in dynamic environments

EDUCATION

Florida International University, Miami, FL

Bachelor of Arts in Communication Arts, August 2016

Graduated Cum Laude

Broward College, Pembroke Pines, FL

Associates of Arts, July 2014

Graduated with honors

EMPLOYMENT HISTORY

Pembroke Pines Charter School

Aftercare Counselor Pembroke Pines, FL 2018-Present

Assist students with homework and afterschool activities. Supervise, participate, and administer recreational activities for children. Maintain accurate program documentation such as incident/accident reports, attendance, and sign-in/sign-out sheet. Organize significant paperwork for program's director

King and Keseric Enterprises

Customer Service Manager Pembroke Pines, FL 2014-Present

Maintained a positive and energetic working environment for both employees and customers. Prioritize work flow for efficient and maximum production. Supervise production methods for accuracy and safety standards. Monitor and assist staff with work progress. Report individual employee work progress to supervisor. Analyze statistics and compile accurate reports. Recruit, mentor and develop new hires where they can develop and excel

Key Accomplishments:

Received “Employee of the Year” for the past two years

Implemented employee training methods to ensure turnover rate stays low

Winn-Dixie

Customer Service Cashier Pembroke Pines, FL 2012-2013

Provided appreciable customer service. Hands on experience in handling payments in various forms. In-depth knowledge of handling returns, taking customer queries and complaints.

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