Andrea Griffin

Customer Service Representative/ Receptionist

McDonough, GA 30253

ac5z3b@r.postjobfree.com

331-***-****

Customer Service Rep who answers a high volume of incoming calls. Flexible and hardworking with the drive to succeed. I have worked with Excel, Outlook, Word. I am a dedicated and focused Customer Service Rep who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals.

Authorized to work in the US for any employer

Work Experience

Collection/Customer Service

Select Staffing - Downers Grove, IL

November 2016 to Present

Collections/ Customer Service

Receive mutiple inbounds calls from customers regarding their balance on their account for garbage service.

Make mutiple outbound calls to customers for payments. Verify name, billing and service address and garbage day pick up. Check my divisions to see who needs to get reinstated on their service. Check emails on a daily basis. Send emails out to sales reps, billing department, drivers, mangers when needed.

Make payment adjustments on accounts.

Add and remove accounts off suspension.

Customer Service Representative

Party City Corporation - Naperville, IL

March 2014 to November 2016

Receive multiple incoming calls from customers to place orders for costumes and party supplies. Receive payments over the phone.

Enter billing information into the system.

Send emails out to warehouse and mangers to research items missing from costumes. Contact UPS for lost packages to be investigated.

Reship out item that were not received.

Customer Service/ Billing Department

CSI - Oakbrook Terrace, IL

February 2009 to February 2014

• Receive multiple incoming calls from clients regarding their hospital services.

• Enter information into system using Epic and Affinity.

• Review account history and services provided.

• Explain billing and services in detail.

• Receive payments over the phone.

• Set up payment arrangement.

Customer Service Rep

AFNI - Peoria, IL

February 2003 to January 2009

• Receive multiple incoming calls from Sprint customers.

• Enter account information into system.

• Research misapplied payments.

• Receive customer payments over the phone.

• Initiate upgrades of current service.

• Set of payment arrangements.

• Explain customers billing in detail.

• Collections.

Customer Service Rep

DS Howard - Chicago, IL

January 2000 to January 2003

Received multiple incoming calls from Medicaid clients regarding their insurance coverage.

• Responsible for timesheet and study log information.

• Photos copied and fax important information.

Medical Record Clerk

Rush Presbyterian St Luke - Chicago, IL

April 1998 to January 2000

• Sort and filed records on a daily basis.

• Purged old charts and completed new charts as needed.

• Pulled files for daily appointments and attached documents for nurse and physicians Education

Medical Office Assistant

College of Office Technology - Chicago, IL

2002 to 2004

Skills

Microsoft, Word, Excell, Outlook

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