Misty Fonseca

ac5z2w@r.postjobfree.com 423-***-****

*** **** **, ************, *****

Experience

Customer Service Representative Jul 2015 - Jun 2018 Citibank

In this customer service position, I was responsible for assisting clients with their credit card accounts. My activities included initiating credit report checks for possible credit line increases, making payments, adjusting interest charges, and addressing any other concerns the client may have in a timely manner. Canvasser Aug 2011 - Present

Canopy Construction

My responsibilities included generating and providing customer service to homeowners in order to set up appointment times to inspect roofs for damage that may be repaired by Canopy Construction. Also, I routinely assisted clients with contracts for the repairs they needed by preforming as a liaison between the client and their insurance company while maintaining impeccable client files. Team Leader/Electronics Technician/General Labor Feb 2008 - Oct 2009 Tennessee Army National Guard

In this supervisory position, I was responsible for maintaining organized work order reports, writing monthly subordinate progress reports, overseeing training on preventative maintenance checks. I was expected to report to my superiors in regular progress meetings as well as any other duties as assigned by my superiors. Team Lead/Electronics Technician/General Labor Sep 1999 - Dec 2006 United States Army

In this supervisory position I was responsible for organizing and supervising a wide variety of projects and tasks assigned to my section. My duties also included; customer service, communications security, repair of equipment as needed, subordinate professional and personal counseling, and conducting monthly performance evaluations. Skills & Specialization

Supervising, Contracts, Client, Counseling, Phone, Repairs, Insurance, Credit, Excel, Sales, Type, Excellent Customer Service, PowerPoint, Organizing, Microsoft Word, Supervisory, Clients, Closing, Windows, Scheduling, Meetings, Progress, Customer Service, Electronics Maintenance, General Labor Education

East Tennessee State University May 2012 - May 2015 BACHELORS, Interdisciplinary Studies

Johnson City, TN (US)