Manager Customer Service
Resume:
CHARLES KRUTSCH
AREA GENERAL MANAGER
Warren Mi. 48092
**************@*****.***
PROFILE
Given the competitive environment of the current job market, it is essential for companies to find the employees that best match their needs and will thrive in their corporate culture.
I have a deep understanding of operating statements, profit and loss, and cost containment. In fact I have received praise over the years for my ability to analyze both financial data and process to develop clear paths to the achievement of goals. As a STAFFING FOR PROGRESS REPRESENTATIVE I evaluated work methods and procedures at locations throughout the region and presented recommendations to improve efficiency. In addition I assisted the executive leadership with training initiatives, new product roll out, trouble shooting, union negotiations, budgeting, developing client relationships and financial planning.
SKILLS & ABILITIES
●Multi-Unit Management
●Strong P&L background
●Forecast and Write Annual Budgets
●Process Improvement
●DISTRICT TRAINING COORDINATOR: Support new product roll out, customer service enrichment and diversity awareness
●Project Management
●Implementation and maintenance of company standards
●POWER POINT to write “Quarterly Operations Review” detailing financial results
●Analyze monthly operating statements and report out to upper management
●Client Oriented
Experience
FLEET MANAGER, AVIS BUDGET GROUP
Detroit Metro Airport 2014 – 2017
Monitor the placement and mix of vehicles at over 85 locations in Michigan and Northern Ohio. Direct a team of 5 staff members to insure rates, Demand Strategy and car class are in line with demand and use percentage goals. Monitor and direct contractor on in-fleeting and de-fleeting over 15,000 cars annually.
●Coordinated daily movement of 500 to 1000 cars per day between 10 airports to insure adequate supplies to meet demand.
●Analyzed booking trends at Detroit Metro Airport to maximize fleet utilization.
●Projected reservation growth and determine proper fleet placement at both Avis and Budget brands.
●Shopped daily and weekly rates against competitors to control growth based on fleet utilization and current location.
●De-fleeted up to 1200 units per month to meet fleet cost goals.
OPERATIONS MANAGER, AVIS BUDGET GROUP
Detroit Metro Airport 2011 – 2013
●Supervised, trained and coached thirty six service agents to insure excellent customer relations and a high quality car rental experience.
●Monitored process compliance to insure quality and production goals.
●Projected reservation growth and car return to determine proper staffing to meet demand.
AREA GENERAL MANAGER
Sodexo North America 2000 – 2010
Oversee the daily operation of seven employee dining rooms, executive dining room, convenience store, Starbucks coffee shop and off site catering. Manage and motivate a team of six unit managers, two executive chefs, office manager and two supervisors to maximize revenues and guest satisfaction. This effort resulted in the elimination of 75,000 deficit in the first year and a 35,000 dollar profit the following year. Managed one of only three “Show Case” accounts in the state of Michigan.
●Implemented and monitored HACCP program.
●Conduct monthly HACCP and standards compliance audits
●Prepare weekly operating reports.
●Analyze monthly operating statements.
●Annual sales 5.4 million dollars.
●Project sales and costs to use in writing annual budgets.
Education
MICHIGAN STATE UNIVERSITY – HOTEL AND RESTAURANT MANAGEMENT – BACHELOR’S DEGREE
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