Anthony Lyons

**** ****** **** *****, *********, NC, 28262

ac5z1q@r.postjobfree.com 786-***-****

Education

Gardner-Webb University, Boiling Springs, North Carolina

Bachelors of Science in Business Management, June 2014

Professional Experience

PeopleScout (Charlotte, NC)

Senior Recruiting Coordinator 2017-Present

Scheduled and coordinated onsite interviews, phone interviews, skype interviews, candidate feedback sessions and completed references

Responsible for the onboarding process of candidates including new-hire paperwork, drug and background testing

Utilize the databases of Taleo and PeopleSoft as an applicant tracking system (advanced)

Blue Cross Blue Shield (Winston Salem, NC)

Medicare Intake Specialist 2016- 2017

Speak with Doctors, Nurses, Pharmacy regarding insurance coverage and medications for patients

Organize and prioritize all work to ensure delivery of medication/supplies and nursing visits were on schedule

Provide customers complete clarity on insurance policies and suggested medications

Wake Forest University Athletics Marketing Department (Winston Salem, NC)

Marketing Associate 2015- 2016

Developed innovative ideas that garnered sponsors and increased audience participation

Entertained and embodied University hospitality for sponsors during sporting events

Managed social media accounts that increased awareness and helped maximize student participation and communication

Randstad (Aon Hewitt) (Winston-Salem, NC)

HR/Customer Service Representative II (Call Center) 2015- 2016)

Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service

Resolved all customer account issues and returned all phone calls within a timely matter

Consult with customers to evaluate needs and determine best options for coverage

Red Ventures (Charlotte, NC)

Sales Representative (Call Center) 2014- 2015

Served as an integral member of team that was #2 out of all company call centers in the nation

Recognized for ability to quickly establish rapport with customers, up-sell products and build a loyal clientele

Used Consultative selling skills to identify opportunities, overcome rejections, build relationships and turn cold canvassing

into sales

Winston Salem State University Athletics Department (Intern) (Winston-Salem, NC)

Administrative Support 2013- 2014)

Reviewed and matched invoices, researched invoice discrepancies, performed audits for the department

Traveled with the department to spread brand awareness and help find new sponsorship for Athletics

Assisted in the execution of an array of projects that involved direct mail, email broadcast, outgoing calls, public relations,

Promotions, and creation of marketing plans

Skills and Core Competencies

Microsoft Office, Macess, Amysis ADP, ServiceNow, Taleo, Social Media platforms, JumpForward, and Lotus Notes

Teamwork, Problem Solver, Competent, Meticulous, Reliable, Customer Service, and Multi-Tasking

Affiliations

Division 1 Student-Athlete, Sports Management Club, IMG (Accounts Payable), GWU Athletic Department (Compliance), Big Brother Program

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