Customer Service Office

PATRICIA JOCHUM ELY

*** ******** ***** ******** ***.,Oh 44124

440-***-****. ****@**.***

PROFILE

Detail oriented, self-motivated professional with an extensive background in the banking industry; Strong emphasis on customer service, loss mitigation and general office management; Effective at achieving common objectives within diverse groups at all organizational levels, both independently and with others.

OBJECTIVE

Experienced professional seeking a fulfilling customer service position with growth opportunity in banking, loss mitigation or other field.

SKILLS & ABILITIES

Possesses good time management habits, leadership qualities and strong customer service skills, including both verbal and written communication. Effectively consults with customers to establish a plan of action and achieve results. Demonstrates strong interpersonal skills and professionalism under pressure.

EXPERIENCE

Office Administrator, Ely Concrete Construction - Cartersville, Georgia May 19, 2014 - Present

Answer phones, greet customers, prepare billing, schedule travel, perform collections, filing and general office duties, including maintaining office supplies, photocopying and handling incoming and outgoing mail for a staff of 221.

Mortgage Loan Processor, Bank Of America - Beachwood, Ohio June 2012 - October 2013

Processed loans approved by an underwriter. Responsible for verifying and clearing conditions for approval, including customer income/assets, title issues, child support, liens, judgment liens and coordinating closing activities.

Maintained a high level of customer service in proactively communicating with customers, sales partners, realtors, etc. via phone, email and in person.

• Registered with SAFE Act. Registrants required background check

• SASE Certified

• Excellent telephone mannerism

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• Knowledge of Microsoft Excel, Word, Outlook

• Knowledge of conventional and government loan guidelines

• Familiar with FHA and HUD guidelines

Senior Collector II, Bank Of America - Beachwood, Ohio Sept 2002 – May 2012

Worked with numerous law firms representing their bankruptcy clients, providing settlements that were honest and fair to both parties. Provided assistance by offering solutions based on customers’ individual needs with the goal of negotiating immediate payments or promise to pay with a dated specific payment in place

• Extensive skip tracing experience to locate customers

• Proven ability to identify customer needs to help remediate issues, thereby mitigating loss

• Efficiently performed all aspects of the job, while showing compassion for the customer Page 2

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