Customer Service Care
Resume:
Angela A. Irineo
Lot * Blk ** Adelina Homes San Carlos, Lipa City, Batangas
Email Address: **********@*****.***
Mobile: +639**-***-****
Skype ID: gela.irineo
CAREER OBJECTIVE
To work hard with full dedication for the achievement of organization objective under satisfying job contact, hence enhancing my skill and knowledge and ready to learn new things.
KEY SKILLS & QUALIFICATIONS
●Fast-learner
●Literacy (English & Tagalog)
●Good communication and interpersonal skills
●Confident and friendly personality
●Ability to stay composed and focused under difficult circumstances and emergencies
●Good organizational and time management skills
WORK EXPERIENCE
Credit Consultant
(January 2015 – March 2016)
Teletech Customer Care Management Inc.
Level 2, Robinsons Place Lipa City
●The role of the Credit Consultant is to collect revenues owed from residential customers and assist basic billing inquiries. The only way we can do this is by providing superior customer service and building a customer loyalty base.
Customer Service Associate
(December 2013 – December 2014)
Convergys Corporation
Northgate Cyberzone, AlabangMuntinlupa City
●Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
●Records customer inquiries by documenting and response in customers' accounts.
●Accomplishes customer service and organization mission by completing related results as needed.
Provider Specialist
(May 2013 – November 2013)
UnitedHealth Group – Mckinley Hill, Taguig
●Answer incoming calls from Providers to explain Benefits and Claim status.
●Proficient with client programs and develop product knowledge.
●Follow company policies and procedures.
●Provide superior customer service.
Internship Coordinator
(August 2012 – April 2013)
Lyceum of the Philippines University – Batangas
Capitol Site, Batangas City
●Coordinate the recruiting and screening of intern applicants
●Work with the different companies to determine need for interns, review applications and conduct interviews
●Manage interns to ensure they are meeting personal and program objectives
●Work with various industries to promote opportunities for intern positions
●Mentor interns as needed
TRAINING EXPERIENCE
Intern
(April 2, 2010 – July 4, 2010)`
The Farm at San Benito
Brgy. Tipakan, Lipa City, Batangas
●Spent my internship as a Receptionist
●Duties were to assist the guests, attend all their concerns and tour the walk in guests to the hotel.
Intern
(November 2011 – December 2011)
Filipiniana Hotel
Oriental Mindoro, Calapan
●Spent my internship as Receptionist, Housekeeper and F&B Attendant
EDUCATION
Tertiary Lyceum of the Philippines University
Bachelor of Science in Tourism
Capitol Site, Batangas City
2007 - 2011
Secondary Marian Learning Center and Science Highschool
High School Department
Alangilan, Batangas City
2003 – 2007
Primary Divine Child Academy
Elementary Department
P. Burgos Street, Batangas City
1998 – 2004
PERSONAL INFORMATION
AGE : 27
DATE OF BIRTH : January 13, 1991
PLACE OF BIRTH : Batangas City, Philippines
CIVIL STATUS : Single
SEX : Female
CITIZENSHIP : Filipino
RELIGION : Roman Catholic
HEIGHT : 5’4
Character Reference:
Anmarie Carmina Soriano
(Team Leader)
Joila Clement Alcontin
(Team Leader)
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Angela A. Irineo
Applicant
Contact this candidate