Customer Service Representative

Tequinla Robinson

*** ***** ******** *****, ********** SC 29550

* ********.********@*****.*** * Cellular: 843-***-****

Registration Representative/ Customer Service Representative / Data Entry

Profile:

I am a results-oriented customer service representative with over 5 years of expertise. Seeking to obtain a position that allows me to serve and be of assistance to others by working with my hands and interacting with people. I also enjoy doing routine and repetitive tasks, am patient, a team player, good communicator, listener, and encourager. I take pride in my dedication, work ethics, and the quality of work done with accuracy, and value customer service.

Summary of Qualifications:

Professional phone voice and excellent communication skills.

Ability to work independently or in a team.

Hard working, energetic and reliable.

Analytical with bookkeeping, filing, and data processing experience.

Excellent interpersonal skills; committed to providing quality customer service.

Skills:

MS Word

MS PowerPoint

Work Keys:

Applied Mathematics:5

Locating Information: 4

Reading for Information:5

Employment History:

04/2016-Current McLeod Health Cheraw

Registration Representative

Register patients

Help guest feel welcomed

Schedule Outpatient services

Receive payments for billing

Create patient estimates

10/2015- 12/2015 Lash Group (AmeriSourceBergen)

Data Intake

Input patients’ information

Processed pharmacy claims

Met production as well

March 2015-August 2015 BlueCross BlueShield of South Carolina

Calls Customer Service Advocate II

Help assist customer with account

Handle claims/ assist with billing

Billing and Coding

Meets policy needs

Answer all inbound calls

October 2007 –November 2012 Hardees, Hartsville, SC

Customer Service Representative

Deliver world class customer service and build customer satisfaction and loyalty.

Complete ongoing training to stay abreast of product, service and policy changes.

Strike a positive and cooperative tone with both customers and coworkers.

Increase the customer experience by providing information on new products

Remained calm and respectful in intense circumstances.

Receive payment by cash and credit cards

Issue receipts, refunds, credits, or change due to customers.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Greet customers entering establishments.

Maintain clean and orderly checkout areas.

October 2010-February 2011 QVC, Florence, SC

Manuel Packer/Price Scanner

Package ordered items.

Perform price checks.

May 2008 – July 2009 Humana, Hartsville, SC

Call Center Representative/Data Entry Clerk

Communicated effectively with senior management.

Responded to all telephone calls in a quick and courteous manner.

Consistently met established productivity and quality standards.

Maintained and coded data for entry into main data base

Knowledge & Educational Experience

06/2009: Hartsville High School: Diploma

03/2016: Colorado Tech Online: Associate of Science in Health Administration Services

10 Year National Clearance

Contact this candidate